Rx Smart GearDebit without authorization

C
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RX Smart debited 279.99 from a joint account of me and my wife's without authorization. I contacted them, was put on hold several times, and finally spoke with a representative (Linda 5499) who said she would cancel and my money will be refunded in 7-10 business days. Linda 5499 would not give me her last name so 5499 it is (employee # she says). Linda said her supervisor would contact me in 24 hours but no supervisors were there to speak with.

People beware!!!

Responses

  • Er
    Erica Jun 09, 2007
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    I just checked my account today and 279.99 was debited out as well. I have no idea why they took money out, I did not authorize or talk to anyone about birth control pills, this is ridiculous. I have to call Monday, They better refund my money back. They obviously are a scam because why are they just taking money out of accounts.

    0 Votes
  • Ma
    MARTHA M. ELLIOTT Jun 14, 2007
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    I am another one who was scammed by this RxSmart. They deducted 279.99 from my checking account on june 8, 2007. I am a person on social security which means I have limited income. This means I won't have money to pay my house payment this month.

    What can we do about something like this?

    0 Votes
  • Ka
    Katy Harmon Jun 15, 2007
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    My husband and I were also scammed by "RxSmart", and also with $279.99 debited from our account. We live in China with a bank account in the states and have no idea how they obtained our information. We don't even doctor in the states, what good would this so called "prescription savings" be for us?? Did anyone else find out how they got your information? And did they give you your money back?? We just got off the phone with "Linda" who said they would indeed give us our money back.

    0 Votes
  • Ji
    Jimmy D Cox Jun 18, 2007
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    I check my account online and RX Smart (whoever they are) has withdrawn 279.99 from my account for some type of Rx prescription insurance. I already have great coverage through UHC.

    Do anyone know what's going on and who are these people. I also spoke with Linda (emp#5499).

    0 Votes
  • Gl
    Glyn Williams Jun 25, 2007
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    This happened to me as well and I called them at 888.230.1711 and they (not Linda, a man) were really short with me. I asked what this is for and they said it's for the 18-month prescription plan I signed up for. I said I don't know what you're talking about and I want my money refunded. The guy said he will send a form for me to fill out and submit for a refund and hung up on me... he didn't ask for my address though so how is he going to send me a form? I am going to call my bank and report it as fraud.

    Has anyone had success in actually getting their money back?

    0 Votes
  • Je
    Jennifer Jun 26, 2007
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    My husband and I have as well been scammed by this company When I checked my checking account this morning there was an unauthorized debit for $279.99 coming out of my checking account. I went to the bank and was given the [protected] phone number. When I called I also spoke to Linda emp # 5499 she refused to give her last name and said that she could not help me that I needed to speak to her supervisor, but would not tell me her supervisors name. I am sure I will not be receiving a telephone call from any supervisor because this company is a fraud. I have never heard of this company nor do I need any of their services I as well have great insurance through AIG...

    I have spoken to my bank National City and they had me fill out a dispute form and informed me if I did not authorize this debit it will be credited to my account. My advice to all of you would be to do the same go to your bank and dispute the charges and I would take a copy of all these complaints with you... to show this company is making UNAUTHORIZED debits to other individuals accounts as well. I have also closed my account so this company can not do this again. I hope you all are able to get this matter taken care of!

    0 Votes
  • Ti
    Timothy Doyle Jun 27, 2007
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    My Aunt is the latest victim of the RX Smart Scammers. She too had the amount of $279.99 withdrawn from her bank account without authorization. She doesn't know this company and never authorized ANYONE to draw from her account. Her pharmacy doesn't know of this company and when I called the [protected] number, I spoke to a guy and asked him all sorts of questions about this company. He wouldn't give anything up at first until I got loud and threatened to call the police. He then put me on hold for a minute or so and came back and said my Aunt authorized it for the "18 month prescription plan"... unsurprisingly she also knew nothing about this and her medical and prescription provider knew nothing of this. I informed the man, who identified himself as "Mike Campbell" that he needed to refund her money immediately due to her bouncing a few checks because of this and he stated that he would send out a refund form or something of that nature to be filled out, re-sent back to him and THEN she would be reimbursed in full. I WENT BERSERK ans started screaming at the guy reminding them they BROKE THE LAW by tapping into her checking account and he said he'd have a supervisor call me back within two hours. I asked for a supervisor's name and he said "Sabrina Bedouin" or something like that. I then asked for her directly and he said "Just give me your (expletive) number and we'll call"... I responded in disbelief "What did you just say to me, pal?" He repeated the statement LOUDER and I snapped and told him he wasn't gonna be working in this field very much longer. I KNEW then and there for certain that this was a scam and not a legitimate company or operation. Who would sanction their telemarketers or operators to swear at a consumer? I contacted my Aunt's bank and reported that I had found this complaint board with identical circumstances with these scammers and the immediately credited her account in full and said they would cover any other damages. I could have left it at that but this dude on the phone had me ready to pop a vein. I called a friend of mine who is a police officer and filed a police report and gave up the info that I had already. He had a detective do some leg-work for me and they found an address in Champlaigne, NY (I hope I spelled that right) but the 1-888 number is registered to a Detroit, MI area. (There's your scam). He suggested that I contact the PA State Attorney General's Office and they would get ALL OVER THIS. I plan on calling them tomorrow morning and will post more info if I get anything. I called the 888 number later in the day, closer to 2 PM E.S.T. and the same guy answered. I very politely asked if the company was RX SMART and he mumbled something. I asked where they were located and he said "upstate NY"... I asked for a mailing address and I got it... it was the SAME address that the police came up with. IF this happened to you, I urge you to use this information and contact your state attorney general's office as the local authorities resources are limited here. I hope this was helpful. Thanks for reading and email me with any questions.

    0 Votes
  • Tr
    Tracey Hanley Jun 28, 2007
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    This same "company" has withdrawn the amount of 279.99 I called the company and kept getting a customer service recording. I finally called my bank to find out who authorized this payment, and when. The bank then in turn called the 888 number and spoke with a woman. The woman informed the bank that they were a pharmaceutical company. The bank then three payed me with this woman who informed me that i had either talked to a rep. , filed on-line for this or my insurance provider passed us on. When i asked her which it was she informed me that she did not have access to customer information, but I could either wait and see what the information packet was about or i could have her cancel this now. I told her i had not approved it and neither had my boyfriend so i wanted it canceled now. she told me a supervisor would contact me in 24 to 48 hours, and in 7- 10 business days the money would be refunded. Since then we have gone to our local branch bank office and filled a dispute and also called the main branch to report this so others to not get nailed as well. the main branch has already been notified by several others of this same fraud. We are going to pursue this until this issue is resolved. FOR WORM ALL OF YOUR FRIENDS AND RELATIVES TO TELL THEIR BANK NOT TO LET ANY PAYMENTS FROM RX8882301711 AUTOPAY GO THREW

    0 Votes
  • An
    Andrew Bindner Jul 02, 2007
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    As an added measure everyone in this complaintsboard discussion should also contact the Federal Trade Commission and file an online complaint with the Michigan Department of Attorney General's office. This Bogus Company's name and address are:

    RX SMART CARD
    4856 32nd. Blvd.
    Detroit, MI 48201
    [protected]

    0 Votes
  • Ti
    Timothy Doyle Jul 02, 2007
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    I have been in contact with the same jerkoff two more times and each time, he gave me a different name. I took the prior complainant's advice of filing an online complaint with the consumer complaint section of the Michigan State Attorney General's Office. It only takes a few minutes and I just cut and pasted my complaint from here on to their complaint form. I wanna see these ### get nailed so bad I can taste it. Every one of you that has been victimized NEEDS TO DO THIS!!!
    These guys have your bank information and can pass it out to anyone of their scamming counterparts. We need to unite and stop these ### in their tracks. UNITE AND GET IT DONE!!! Together we can turn the tables on these ### of society!!!

    0 Votes
  • Tr
    Tracey Hanley Jul 02, 2007
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    Just as an update to my previous comment. We have been reimbursed by this company. I am not sure if it was because we were in contact with them three way with the bank or not, but I hope everyone else gets their money returned. Best of luck.

    0 Votes
  • Bo
    bonnie woods Jul 02, 2007
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    My account was debited $279.99 June 29, 2007. I have had to spend another $15.00 to put a stop payment on the transaction. These people have my banking info not credit or debit card info so the usual insurance to put the money back into my account does not apply. So now I have to wait at least 180 days to find out if I will get my money back and to find out if I get the $15.00 stop payment fee back. I have called them 8 times and have yet to talk to anyone. I work very hard for my money, but at this point I don't care how much it cost me to find these people and prosecute to the fullest extent.

    0 Votes
  • An
    Andrew Bindner Jul 02, 2007
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    I have addressed a few respondent on this site to simplify the listings for filing the complaints please visit My unused company.

    website at: www.hookersupplymarine.com

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  • Cl
    Clarke A. Perry Jul 03, 2007
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    I just checked my account an hour ago and saw that this same company as debited my account $279.99. I am a college student supporting myself and cannot afford for a company to steal from me. I going to my bank to fill out a dispute, close that account and open a new one, and going to the police. My next step is to fill out the online complaint with the consumer complaint section of the Michigan State Attorney General's Office. I will keep you all posted on the outcome...

    0 Votes
  • An
    Andrew Bindner Jul 04, 2007
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    Along with all other law enforcement agencies that are currently being reported to all information I would Recommend be forwarded to th US Department of Justice, Criminal Division at: Criminal.[protected]@usdoj.gov. If one agency can centralize the information the effort to see this company busted might go quicker.

    0 Votes
  • An
    Andrew Bindner Jul 05, 2007
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    At 12:54 E.S.T. I verified with the Detroit Fire Department that there is no such Blvd. as 32nd. Blvd in Detroit. There is a 4865 32St. in Detroit and it is a vacant lot.

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  • Cl
    Clarke A. Perry Jul 05, 2007
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    I did a stop payment on the transaction and my bank refunded the money. I also closed that checking account and opened a new one. I am still going to go through with the complaints I have filed until this bogus company and the persons behind are prosecuted to the highest extent of the law. Hope it works out for everyone else.

    0 Votes
  • Ro
    roman S Jul 05, 2007
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    Hey, i guess i am not the only one. I was out of the country for a few days and when i came back i see 279 dollars missing from the bank account. And my bank wouldn't stop the payment because i just noticed the payment it was taken out on 22 on june. Anyone got their money back? Or any ideas on who should die first.

    0 Votes
  • Em
    Emily Stubblefield Jul 06, 2007
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    On July 2nd I saw a pending ACH debit for Rx Autopay [protected] when I was looking at my checking account online. I have never heard of this company, nor would I agree to pay $280 for anything... at this point, we are looking at being losing our apartment if we can't pay rent, and that's almost half of our rent payment. So even if I wanted to spend that kind of money, which I don't, I can't. I called the number and was hung up on after many rings, then got an automated computerized voice telling me to leave my name and contact information and they would call me back. They didn't. Go figure. I have been fighting with Bank of America since Monday to get the fee reversed so I can pay my rent. They tell me that because the company used my account number instead of a debit/credit card, I cannot have the payment reversed or any kind of credit given temporarily until after their investigation is complete. Bank of America has come through for me in the past, but I feel very let down by them this time. It's not like I mismanaged my money and can't pay my rent because I spent it somewhere else. I have not even given my name or account number out for any reason, ever, other than to have my income taxes, child support, and ACS payroll direct deposited to my checking account. Those are the ONLY situations I have ever given out my account number. Has anyone else given their account number for any of these purposes, or any others? Maybe there is a connection in one of those... Still fighting with BofA to get my money back, kind of a waiting game at this point. After finding this complaint board and seeing how many others have been scammed I am going to file a police report tomorrow also. Best of luck to all who have been hurt by these people. They need to be stopped.

    0 Votes
  • An
    Andrew Bindner Jul 10, 2007
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    Further - Emily even though the BofA Claims Dept. delayed getting the affidavit to me, once I filled out, signed and fax&mailed the document on Friday July 6,2007 the stolen $279.99 was replaced at midnight on Monday July 9, 2007 which was the close of the next business day for BofA. The Affidavit is a very simple document to fill out, all of the other supporting information was kept on file by the BofA during my first call and numerous calls attempting to get the Affidavit which I should have had (correction to my last post not the 5th.) on the 3rd. of July. Everyone Please keep in mind that nobody has ever heard, spoke or dealt with RX Smarts web page prior to discovering your thefts, these facts need to be presented to your banks claim department, and further reported to your closest FBI Field Office or the DOJ, reporting facts should include your name, name of your bank, city and state which you live and the date of your robbery.

    0 Votes
  • Ka
    Karen Fujita Jul 10, 2007
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    I not only informed my bank of the extent of this scam in writing, but I'm keeping a record and keeping track of the banks actions on behalf of their customers.

    Given the number of people evidently affected in the US population, I imagine a fairly significant number of people who may not be as internet savvy as this group is in each bank that are similarly affected.

    I have requested my bank take extremely stringent action against these criminals on the motivation that they stand to loose significant sums from these criminals; especially if they close this shop and open another or partner with other criminals to do the same. I've also threatened negligence action against my bank should they fail to act on the customers' behalf and further damage such as this occurs.

    Perhaps if every one of us does the same and keeps a good paper trail, we can harness the might and greed of our respective banks to shut these mother's down!

    0 Votes
  • Ma
    Margda Jul 14, 2007
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    I also was a victim of this heinous crime. I noticed that an unauthorized debit of $279.99 was pending on my account on Wed. Jul. 11 and the debit was posted on Thurs. Jul.12. The morning of Jul. 12 I called Bank of America and explained the situation to them, they told me to first contact Rx Smart to see if I can settle this dispute. They gave me Rx Smart phone number which is 888.230.1711 and I called several times and got an automated voice service saying, "you have reached customer service. Please leave your name and phone number and a representative will get back with you." After hearing that, I continued to call until I got someone. I finally got someone by the name of David Gilmore (probably a scripted or fake name) and he was very rude in handling the conversation and situation. At the end, he hung up on me and I was very upset. A few minutes later I called back and spoke with a Linda 5499. I asked her how did she get my information and she couldn't really give me an answer. She then told me that she would forward my information to the refund department and that I should be receiving a refund. "What information"? The only thing she had was my name and phone number. She also said that any questions that I had, please ask her supervisor once he calls me. She said the supervisor will call me within 24hrs. I haven't heard from anyone. All in all, I did not authorize this transaction, I have no idea who these people are and how they obtained my information. I am pissed because I got to wait for my money that was stolen from me and these people (Rx Sm'art) are enjoying my hard earned cash. "It's so easy to take someone's money and hard to get it back." I hope and wish these mother [censored]rs get caught and be put under the jail for eternity.

    Does anybody have a solution?

    0 Votes
  • An
    Andrew Bindner Jul 15, 2007
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    Margda, Everyone else who has been scammed by this fraudulent company has either placed a stop payment on the charge or as I did file the dispute with my banks Claims Dept. A stop payment at most banks cost the consumer a fee, whereas disputing the charge as an Unauthorized ACH Debit cost nothing to the customer. You have already made the same pointless attempt to get your money back from RX SMART CARD and got the same and/or similar response that many other have with the [protected]. Don't waste any more time if you bank with a national bank the have 24//7
    customer service and claims the Unauthorized ACH Debit Claim is fast but is also time dependent, so please don't waste anymore time.

    0 Votes
  • Ch
    Christi Shook Jul 16, 2007
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    My husband and I were the latest victims of these ### sucking leeches! I went to my bank told them the situation that I never authorized this transaction nor had I even heard of this company before the July 11th robbery. I took with me some of your testimonies of crime. I gave them this website. They issued me an Affavdavit to dispute the Unauthorized ACH Debit. I then drove down the street to the police station in a fit of rage. I told the corporal my situation and he filed a report. I will contact Maryland State Attorney General's Office and file a another report. The Corporal did suggest that I file a report with the Secret Service. They do handle criminal bank issues. I will update with any new information. I would like to know how they got our information?

    I lately have gotten 3 or 4 Nigerian scams in my email. If you have any suggestions or information email: [protected]@yahoo.com.

    0 Votes
  • Je
    Jennifer Miles Jul 16, 2007
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    I checked my balance this morning to find that RX Smart had taken $279.99 out of my account on Friday the 13th. What a fitting day, huh. I have called the Fraud Dept. at Wamu, the the [protected] but shocker no one answer so I left a message telling them who I would be contacting and that I expected my money back in my account ASAP, not that it will work but, it was worth a shot. Apparently the company is based in Detroit, MI according to another website I found. I also contacted the Michigan Attorney General, Detroit FBI, the FTC, the FCC, and will not rest until these dirty ### are out of business.

    0 Votes
  • Ch
    Chad Saulsbury Jul 17, 2007
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    I just checked my account and found that they stole $349.99 from me. I am not sure how they got my information but this is BS! I am going to contact my bank and file an online complaint against these people. This is rediculous!

    0 Votes
  • Ci
    cindy Jul 18, 2007
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    I got my bank statement and 279.99 was taken out, i spoke to a customer service agent named Linda. Not only we she the rudest person i've ever spoken with, she hung up on me twice!! Ive also spoken to a steve miller who said he would send out forms for my refund, has anyone ever gotten these forms??

    0 Votes
  • Je
    Jeremy Oct 16, 2007
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    I was hit just like other people. Rx Smart has taken $279.99 out of my account with out authorization. But here is the Kicker. My bank said, "not to give anyone my routing number or account number." Like I would do that anyways. But this account hasn't been touched in 8 years and I don't have any checks or even a debit card for the account. The only way they could have stolen my account info. is to hack into there system and collect my information and get authorization. I can't even get a hold of the Company Rx Smart. But banks need to be made aware of this company. Good luck to all of those who have been taken by this Fraudulent company Rx Smart. Hope you get your money back. I haven't so far!!!

    0 Votes
  • Mi
    Michelle Bourquin Nov 27, 2007
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    You won't believe THIS one! I have been trying to manage my father's account and be approved by the courts to gain access to his account since his passing in March 2005. This account became dormant and I did not receive any statements after March of 2007. When the courts finally approved that the funds be released to me to pay a debt in my fathers name there was $279.99 withdrawn from the RX Smart Scammers! How can a deceased person approve ANYTHING??? Now there isn't even enough money to pay that debt that I've been trying to clear up for 2 years. I'm not sure how these people can get away with this but I pray I can get this money back! I also pray that karma prevails!

    0 Votes
  • Ca
    Carol Simon Jan 10, 2008
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    This company RX SMART is a terrible horrible group or individual. They are now operating in NEW JERSEY. The unscrupulously STOLE $388 out of my elderly aunt's social security checking account. She can't even pay her rent at this time because of what they have done!!!!! She couldn't even drive to the bank to fill out the forms needed to holt what this RX SMART has done.

    I am contacting the NJ ATTORNEY GENERAL this is terrible to do to an elderly woman who has done so much in her life to help many many people she should not have to deal with this type of crime in senior years. It is a terribly upsetting and disruptive act and they should be put in jail for what they are doing to inocent people.

    By the way NORTH FORK Bank was no big assistance either!!!! I am dealing with RUDE and UNCARING Assistant manager and the Manager is MIA!!! Terrible thing to happen to the elderly.

    0 Votes
  • Ca
    Cal Cooper Mar 06, 2008
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    I was just going through last years checking account and found a 279,99 withdrawal from the RX-[protected]. I cannot believe I did not pick up on this until now. Both my wife and I use the account and at the time I presumed it was a prescription she bought because she has a lot of prescriptions each month that she pays for. This is the second time I have been scammed. The last time was just a couple of weeks ago and I caught it while it was a still pending item. Fortunately I got the bank to withhold payment.

    0 Votes
  • Sa
    Sandy St. Mar 31, 2011
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    Verified customer

    I checked my checking account and saw a charge from RX Smart for $279.99! I contacted my bank and they gave me a phone number for this RX Smart company. I dialed 888.230.1711 and spoke to Linda. She did not say her last name and was very short with me. She said it was a charge for the 18-month prescription plan I signed up for. I never did such a thing.

    I said I want my money refunded. Linda said that I will need to fill out a form and send it to them. I have no idea how they obtained my banking information and how they can operate in the USA using such practices is just beyond me.

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