The complaint has been investigated and
resolved to the customer's satisfactionResolved Run Local Locksmith — deceptive marketing practices, rude, unproffessional behavior from employees at all levels
resolved to the customer's satisfaction
This company advertises locksmith services for "Only $29" and service in 15 minutes. The technician took an hour to arrive and then informed my husband that $29 was the service charge and that "labor" would be additional. He insisted that the $29 was owed him just for showing up, regardless of whether or not he performed any services. $128 and 2 minutes later the locksmith smugly informed my stupified husband that he could have purchased the tool he'd used for $10 dollars himself and opened his own car!
I have attempted several times, unsuccessfully to communicate directly with the elusive "Juan" who is apparently a supervisor at the lockmith company. He is perpetually "out at the moment" or "busy" and the dispatchers who answer the phonelines are minimally helpful at best. There is no address listed anywhere so I cannot even file a complaint with the BBB and obviously they are not a member. Honestly, $30 is very low and I wouldn't be opposed to paying more for a locksmith. However, I value honesty and professionalism highly and this company falls dismally short in that regard.