On December 12, 2012, I placed an order for a gun. I have had no response from them as to the status of my order. I submited payment oin December 12, 2012. The payment was cleared by my bank on that day. They do not respond to emails. They do not answere the phone. I canceled the order. But they never refunded even a portion of the payment.
Ordered a Springfield XDs as the Impact Guns' site showed the item was in-stock. I sent a check and my bank said the check cleared 12/31/12. I have called a number of times and left messages, sent several emails. To date, I have not received a response to the phone calls or the emails. I have attempted to access "MY ACCOUNT" on their website only to have the site transfer me to a picture of a broken gun with a headline of how the product has a lifetime warranty. Has anyone out there been scammed to the point of not receiving reimbursement or what was ordered? If so, did you EVER get your money back and, if you did, how did you go about getting it?
Bad Service & Misleading, I called to confirm that they had the gun I wanted, they said they did. It showed in stock on the site also. I have a pic from the order date which was 8 weeks ago. I call today to see WTF and they tell me atleast a month away. My first purchase with them and I will never order anything from them again.
Manager Brian was extremely rude to me when I called in to find out the status of a long over due order . He refused to transfer me to his boss when I asked him to, then he proceeded to tell me that he was going to cancel my order and then he hung up on me. All because I wanted to find out if an order I had placed with them, and had already PAID for, was going to be here in time for Christmas. It was such outrageous behavior... I'm still baffled by it! I can't believe he acted like that to me.
I placed an order with Impact Guns on the 14th of October for a shotgun. I did this because the price was great, I now know why, it takes forever to get the purchase. This company operates as the worst MIDDLE man I have ever seen. On October 26th, I had to cancel my order. The website said it would ship in 5 to 7 days, and I waited far beyond that to call and inquire about the gun. It turns out that they had to order the gun from the maker and did not do that until sometime around the 19th.
Each time that I called I got a different story. Oops, the manufacturer did not ship or receive the order on the date it was supposed to. It should be a few more days. Bullspit!! finally, I just cancelled my order and went to the local Walmart and purchased the shotgun with no wait.
I will never order anything else from them.
I have bought several guns in the past from Impact Guns in Boise. I preferred to go there due to a great selection and what seemed like great service.
I bought a semi auto wasr AK from the sales guy who also happened to be the gunsmith. I took the new in box rifle home, unpackaged it, field stripped it, and noticed no pin holding the threaded gas piston into the bolt. This caused great safety concerns as over time the piston may un-thread itself. If it were to come apart when firing it would land a gas piston in the face of the shooter.
I brought it back to them and they said they would have there gunsmith fix the problem. They told me they would be willing to fix the problem, but they were backed up and it would take a few weeks. After about a month I gave them a call back. It still had not been looked at or fixed. Another month went by. I again called. This time I spoke with the assistant manager Erin. I reminded her I was patiently waiting and that there was no delay on my end when payment was requested for the new rifle. She stated that she would find out what the problem was and give me a call back. I received a call back and she stated there was nothing wrong with it and would I like to speak with the gunsmith. I spoke with the gunsmith (the younger guy with the beard who sold me the gun). He said that an AK does not need a pin to function and that they would not be fixing it. I know for a fact that after an AK gas piston is threaded it needs to be pinned. What he was saying would be analogous to a new car salesman selling you a car with a missing lug nut on a wheel. Sure it might get you down the road, but it is a safety feature that the wheel have all of the lug nuts and is a standard that a customer would expect from a brand new product.
Not being satisfied, I called a few days later and spoke with the store manager Ryan. He stated that they would not be willing to put a retaining pin in because it is not a standard feature of that rifle.
I had previously spent well over $4000.00 in the last 2 years at Impact Guns. I absolutely will not step foot in there store ever again after this experience. They shouldn't be selling sub standard products or make promises to fix substandard products and not follow through. Absolutely a horrible disappointment with them. None of my gun buddies go there anymore either due to poor service they have experienced. Try Boise Gun, Cabella's, or Cliff's first. Or order online and have it shipped to an FFL.
IMPACT GUNS LAID AWAY A SPRINGFIELD 1911 PISTOL AND THEN SOLD BEFORE I PICKED IT UP, THE LAYAWAY IS 90 DAYS, I PUT ADEPOSIT DOWN, LIKE ALWAYS, WENT TO PAY IT OFF 65 DAYS LTER AND THEY HAD GONE INTO LAYAWAY, REMOVED MY GUN AND SOLD FROM UNDER ME, I STILL DO NOT HAVE MY DEPOSIT BACK EITHER! IMPACT GUNS ARE LIERS AND THIEVES IN MY BOOK BUYER BEWARE, U WILL GET SCREWED! AND BRIAN IN INTERNET SALES SAID SOMEONE MADE A MISTAKE, THERE'S NOTHING I CAN DO ABOUT IT, HOW ABOUT GIVIN MY F...ING DEPOSIT BACK U JERK! THE GUN BUSSINESS IS BUILT ON TRUST, ALWAYS HAS BEEN AND THERE IS ONE THING FOR SURE IMPACT GUNS IN UTAH CANNOT BE TRUSTED, I WILL NEVER ORDER FOM THEM AGAIN AND ANYONE WHO DOES, DOES SO AT THEIR OWN PERIL! LYING TO YOUR CUSTOMERS, CHANGING THE STATUS OF AN ORDER IN THE COMPUTER FROM LAY AWAY TO BACKORDER HAS GOT TO BE ILLEGAL IN SOME WAY.IF I LVED IN UTAH I WOULD BE THERE RIGHT NOW W/STATE POLICE, AND PRESS ANY AND ALL CHARGES POSSIBLE! ITS A FORM OF FRAUD FOR CHRISTS SAKE, CANNOT BE LEGAL TO DO, AND IF IT IS, IT STILL JUST PLAIN WRONG! BUYER BEWARE OF IMPACT GUNS IN UTAH, , SINCERLY CHARLES MALTA KWF
In November of 2008 I ordered a rifle from Impact Guns at one of their retail locations. At the time of the order, the estimated wait time was 12 weeks, which was understandable with the recent increase in popularity in AR 15 style rifles. I put $200 down on the rifle and was to pay the remaining balance upon picking the rifle up. Twelve weeks went by, and I had heard nothing from them, so I called them to find out the status on my order. When i spoke to the employee he informed me that my rifle had not yet arrived, and that they would call me when it arrived. Four more weeks went by, and I decided to call them again, only this time i was told that not only was my order not in yet, but that it probably would be a much longer wait. Upon hearing this grim news i asked the fella if i could cancel and get my money back, and he told me that i could.
The details I shared in the proceeding paragraph are not what cause me to post this complaint. It is what happened when I went to the store that i felt was some total bull ###. I gave the worker my name so that he could look me up and process the refund and cancelation. The problem was that when he pulled my name up on the computer, there was no order history in my name. Luckily i had my reciept with me, because if I didn't, i would have been ### out of luck. When the worker scanned the reciept, my order came up, along with my credit card information, the specs on the rifle i had ordered, only under somebody else's name. Pretty fishy if you ask me. I had placed the order before the big rush, and felt confident that i would be able to get my gun long before everyone who rushed to the gun stores after the election and placed an order on a semi auto rifle. What I think happened was one of the workers there pulled some shady ### and changed my order with one of their friends or something so that they could be moved to the front of the waiting list, and that I would be left to believe that I didn't order my rifle early enough to beat the rush. It's a damn good thing that i kept that reciept or maybe i would have never even got the gun i ordered if it came it since the order in the system was all incorrect, at least the important part, that i ordered the gun and put money down on it. I will never step foot in one of their stores again, and will shout from the ###ing rooftops, so that all may hear, DO NOT BUY FROM IMPACT GUNS!!! THEY ARE ARE DISHONEST, AND WILL SCREW YOU ANY WAY THEY CAN!
Please don't disregard this warning, I am being completely truthful, and don't want any honest, hard working American to get screwed over like i did.
thanks for reading.
I purchased.ordered a hunting rifle from Impact Guns. When I went to pick it up Aron (female) helped me. It turns out the gun was damaged. She said that she could not help me it was between me and the wholesaler. This makes absolutely no sense. I have left messages at the headquarters office in Utah and they do not return phone calls. I would recommend that if you are in the market for a firearm don't go to Impact Guns. I can't imagine Cabelas telling me its a problem between me and the wholesale company. I also called ahead of time and to make sure they would take a check, when I got there they said they could not.
Impact Guns www.impactguns.com As a pistol shooter and ex law enforcement I need certain acc for my hobby...