The complaint has been investigated and
resolved to the customer's satisfactionResolved Ruby Tuesday — poor service
resolved to the customer's satisfaction
One major complaint and a bill for my lost time is in order. We ordered meal at 8:15 pm sunday night. There were two adults and one child (3 yr old) in my party. Child's meal delivered in 10 minutes. No silverware. Had to ask for silverware. Next we discovered that we needed a straw for child's beverage, and ketchup. It took no less than 3 other servers (Other than our waitress) before we finally had the child eating. Here's the real issue the two adult meals never arrived. We went to complain and were informed by manager (Also cook (?) ) at 8:55 pm that our meals were given to other customers. Told that meal would be put on now and we could wait another 20 minutes (Ordered new orleans seafood and burgers). We told manager/cook we couldnt wait. Manager offered to comp meal, offered us cheesecake, offered us a gift certificate, even offered a complaint number. We agreed to accept a gift card - we had waited an hour for our dinner and were still hungry. Manager left to retrieve complaint telephone number and gift certificate. We wait a few more minutes - about 5 minutes - and our waitress shows up with our bill to pay. We walk out. Ruby tuesday inc. Has lost my business.