Royal Automobile Club Of Victoria [RACV]racv claims department giving the wrong email address to contact panel beater

M May 28, 2019
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a verified customer
Verified customer

I recently had a transdev bus accidentally hit my car at the front of my house. Been in the Panel Beater that I recomended my panel beater tried to contact racv and upload the images to try and send them to claims and in the claims paper racv provided a false email address improper and invalid. Racv excuse was that they tried to contact him then they told me in a txt that the excess been waived and that my panel beater didn't have the correct email address as a excuse I'm really dissapointed in Racvs claims department I'll still be with racv but I just hope that the staff members will be more trained and better at providing details like email addresses in the future and with paperwork and better technology of understanding regards Mithat

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