The complaint has been investigated and
resolved to the customer's satisfactionResolved Roommate Express - www.roommateexpress.com — Charged my card without subscription
resolved to the customer's satisfaction
I used Roommate Express and didn't find it helpful, but what really got me, is they put a recurring charge on my credit card. When I called to notify them, there was no one to resolve my issue over the phone and it took 4 days for an email response. One of the men I talked to, Dennis, was downright abusive and said the charge must be my fault. I'm sure someone there could check whether I used the site or not. If I signed up for a recurring charge, it was not my intention. At this point, they have denied me a credit, but my credit card company or the Better Business Bureau may be able to help me. I've asked for a credit and a written apology. And, cancelled my card.