The Rockport Company’s earns a 1.7-star rating from 0 reviews and 6 complaints, showing that the majority of footwear enthusiasts are dissatisfied with their purchases.
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Aravon Maya Shoes falling apart
I have some darling Aravon Maya shoes that look like new on the top but soles have rotted off. They are manmade soles. I can't wear them anymore because they made them with poor materials for the soles. They just crumble off. Can we get any kind of compensation for the poor quality but expensive shoes? I took them to a shoe repairman and he said those soles are not good quality and they do rot. He cannot repair the soles he stated.
I purchased these online about 10 years ago and hardly got any wear out of them. A lot of tread was still on them. Should have lasted until actually worn out.
I do not have a receipt from way back then.
I just took them out of storage to wear them again this summer.
Desired outcome: I would like some kind of compensation for these bad shoes. I loved them but so disappointed at the quality.
Rockport walkers soles have deteriorated.
Size 9W walkers very comfortable but the sole of both shoes didn't hold up for one year. I used them to walk three miles four times a week on a smooth road surface and they just haven't held up. My hope is this is a defect that's been corrected.
Dan Blalock
3006 Troyer rd.
White Hall, MD. 21161
[protected]@gmail.com
Desired outcome: Would like replacements that hold up.
Aravon maya style shoes that disintegrated on the bottom and collected bits of stones.
I was saving my ARAVON Maya shoes for special occasions, and wore them to an important event. As I walked along the floor of the Purdue University Memorial Union I heard a scratching sound at each step. On looking at the bottom of my shoes, I discovered to my horror that they had begun disintegrating and contained (had picked up) bits of stones! They weren't all that old, though the heel wore too quickly as well. The tops of them LOOK nice, but they are not serviceable. What can be done about this? Mary at --- [protected]@aol.com
Desired outcome: replacement
Is The Rockport Company Legit?
The Rockport Company earns a trustworthiness rating of 78%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for The Rockport Company. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Rockport.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rockport.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Rockport.com you are considering visiting, which is associated with The Rockport Company, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The Rockport Company website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Rockport.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- The Rockport Company's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 16% of 0 complaints being resolved.
- The Rockport Company protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to The Rockport Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Soles of shoes are deteriorating W4958 U6 size 8.5
Hello,
I have a pair of Rockport black pumps, and the soles of shoes are deteriorating. On the interior the numbers are W4958 U6 size 8.5, Made in Brazil.
Please see attached photos, that show the entire soles are deteriorating, especially the heels. The upper part of the shoe is brand new.
Can you provide some advice?
Can the sole be replaced? Is it worth it to repair?
Why is the sole deteriorating? Is the manufacture process having problems?
Thank you.
Paula Morgan
email: [protected]@lmi.net
Desired outcome: repair or replace shoes
shoes
A few years ago (3 or 4, I can't remember exactly), I bought expensive Aravon shoes (a Mary Jane style with heels called Maya that is still available and is very comfortable; it costs over 150$ in Canada). I wore them less than 10 times over the years because I have other shoes, less dressy, for summer, but their synthetic sole suddenly started to disintegrate last week while I was wearing them for the first time this season. Apparently, this kind of sole deteriorates when one does not wear the shoes on a regular basis, which seems completely crazy to me considering how expensive they are. The shoes have always been on a shoe rack in my apartment, protected from light and dust. It is not even possible to repair them, even though they are almost new and the leather upper doesn't even show a scratch. I will never buy products from this company again and I will avoid this kind of material and ask for real rubber soles in the future, even though they are not as light.
I had the same experience with Aravon “maya” shoe heels disintegrating. The rubber cracked and crumbled until only the plastic stub of the base structure remained. These shoes were not new, but had barely been worn. When I contacted Rockport, I was given a 15% discount coupon on my next purchase of shoes. While I appreciate the gesture, my faith in Rockport has been shaken, and I doubt that I will risk another $180 on this brand.
Oh wow! This is exactly what happened to me! I bought 3 pairs of Aravon "Maya" Mary Janes in around 2017 when the style was being discontinued. I actually drove around to a bunch of stores to buy 3 pairs in my size so that I would be able to wear them for years. I knew they were great shoes because they were the only model of dress shoes I would wear at the office (and back and forth on my bike 5 days a week) for about 5 years before that, so I had already gone through about 4 pairs and knew they were good quality .
Ahem. Not so much. I started wearing the first pair right away, and put the other 2 pairs away in their boxes, happy to have them for the next few years. Within one or two days, the rubber sole on the left heel crumbled. I brought it back to the store and it was refunded.
The second pair was fine. I wore them for about a year and they were doing ok. I was seriously injured in 2018 and didn't wear heels more than once or twice a year after that. During the pandemic, same thing.
Last week, I left Pair #2 at a friend's place and decided to break out Pair #3 for the first time for a date. They looked all shiny and new. I walked 1.5 hours in the shoes and the soles completely fell apart on both shoes. First, small stones got stuck in the sole as I was walking on the sidewalk. By the time I got home that night, the heel of the left shoe had completely disintegrated in chunks, the sole under the ball of the foot on the right shoe was pocked with stones and small holes, and on one of the shoes, the entire sole detached from the leather upper.
I love this model of shoe. Steel shank made them amazing for biking and walking. I usually wear massive orthotics and these were the only shoes where I didn't need to add an orthotic. And they were super-cute, unlike the current model of Mary Janes on the Rockport/Aravon website. I see they changed the type of heel and sole on the new Mary Jane-type model, but the overall shape/style of the shoe is now more "old lady office/church shoe" than "funky 1950s vintage mary jane".
Sigh. They cost about $150 each plus tax. I bought 3 pairs and got one good one and 2 duds.
Elise.
I have been purchasing Rockport shoes for about 35 years and they were always my #1 choice. I bought a pair of their shoes that look like sneakers a number of years ago and wore them only a few times. I liked the look of the shoes and they were not inexpensive. But, after about the 4th time I wore them, the soles COMPLETELY DISINTEGRATED! I sent them back to the return center in Redlands, CA two weeks ago and have heard absolutely nothing! Nothing!
Then, I was wearing a pair of their dress/casual shoes last week and the sole on the left shoe was falling off!
I'm really not used to this and have never had a pair of shoes where the soles disintegrated or fell off!
What is going on with the quality of Rockport?
Based on my recent experience, I willl purchase ANY PRODUCT OTHER THAN ROCKPORT in the future.
Bob Wolbrink
Vista, CA
This happened to me as well. I was saving my Maya shoes for special occasions, and wore them to an important event. As I walked along the floor of the Purdue University Memorial Union I heard a scratching sound at each step. On looking at the bottom of my shoes, I discovered to my horror that they had begun disintegrating and contained (had picked up) bits of stones! They weren't all that old, though the heel wore too quickly as well. The tops of them LOOK nice, but they are not serviceable. What can be done about this? Mary at --- maryl11@aol.com
Same issue with me with multiple Aravon shoes and boots and yes they are expensive. CAn they be fixed?
I bought 2 pair of Aragon shoes and kept them in original box for close to a year as I was ill and seldom left the house. The first pair i wore the sole fell apart shortly after I started to wear them. This week i wore, for the first time, the second pair to a doctor's appt and they disintegrated on the doctor's carpet! I am so frustrated as they are not cheap shoes and I now need new shoes...they will not be Aragon.
No quality customer service
No quality customer service!
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought these shoes in November 2022. Wore them about 8 times. Put them on this year and found that they were falling apart. I've had cheap shoes that lasted longer.
Bought this sandal for my husband after wearing it for a few weeks it has began to hurt his heels . There is a ridged hard plastic lip on heel of both shoes. See picture., circled in yellow
Men’s darwyn2 slide bought from Amazon on 9/33 /23 for 75.24
I bought a pair of hicking shoe that are leaking from the bottom,both foot
Overview of The Rockport Company complaint handling
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The Rockport Company Contacts
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The Rockport Company phone numbers+1 (800) 828-0545+1 (800) 828-0545Click up if you have successfully reached The Rockport Company by calling +1 (800) 828-0545 phone number 0 0 users reported that they have successfully reached The Rockport Company by calling +1 (800) 828-0545 phone number Click down if you have unsuccessfully reached The Rockport Company by calling +1 (800) 828-0545 phone number 0 0 users reported that they have UNsuccessfully reached The Rockport Company by calling +1 (800) 828-0545 phone number
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The Rockport Company emailsconsumercare@help.rockport.com100%Confidence score: 100%Support
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The Rockport Company address1220 Washington Street, Newton, Massachusetts, 02465, United States
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The Rockport Company social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all The Rockport Company contacts
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