Roark Vacation Travel Club — 3 day right to rescind
My husband (retired Army) and I purchased a $99 package from Branson Hotline for 3 nights in Branson, a couple of show tickets and a $30 gift card to Olive Garden. We knew that we'd have to listen to a 90 minute sales pitch about their vacation club. We went this weekend. We attended the presentation given by Jane Roden on Sunday morning. There was a lot of hype, but it sounded really good. After the presentation, Jane came to our table to sell us the $9000 program. When she saw that my husband was a vet, she dropped the price to $3900 and added unlimited red weeks at timeshares @ $450/week. Still sounded good, even though as a vet, we can use Armed Forces Vacation Club anytime we want on the exact same timeshares and only pay $329/week without any enrollment fee. The difference was that Jane promised that it'd be practically a piece of cake to get the large units in the locations we'd want. My husband and I thought that with the HUGE discounts on cruises and complete vacations offered, it'd still be a great savings for our whole family. We were ready to sign, but didn't have the needed funds right then to do so. Not a problem...use a credit card and they drop the price to $2500. Wow. We put $1000 down on one card with a promise to pay the balance in full when we got home via a card we had with a 0% interest rate. Before signing the papers, I asked about the cancellation policy. By law, it's three business days. Not much time, but I was sure that I could do the research when I got back to the hotel room since we'd brought our laptop with us. We signed. When I got back to the room and got online, I found that I could not access their website without my member number which would be sent snail mail in a couple of weeks...well after the 3-day window. We checked the BBB and discovered an "unsatifactory" rating. I read a lot of posts from people that were very dissatisfied with the service and lost their money. My husband and I decided to go ahead and cancel, in person, the next day rather than risk losing so much money on what was appearing to be a worthless membership. First thing Monday morning we took back the binder and gift basket they'd sent to our room along with a letter stating our desire to invoke our "right to rescission." We met with Lingell, who was initially very cordial and refunded the $1000 back to my credit card. His attitude changed when I asked for a signature or a company stamp on our copy of the rescisison letter for proof that they had accepted the letter. That's when he got a bit nasty and actually implied that I might unscrupulously use his signature on other documents. ARE YOU KIDDING ME!!! I ended up going to the post office and making another copy of the letter and sent it certified mail, return receipt. I guess I'll have my proof after but I had to pay $5 for it!!!