RIU Hotels & Resorts — roaches in room
On 1/28/20 I checked in to Riu Palace with my two sisters and six other friends for my 50th birthday celebration. When checking in there was problems with the rooms but it was resolved. (Only 1 bed when we were told there would be 2 in each room. I was told I would have 3 beds in my room because I had three in my room but we made it work). We had 2 Ocean Front rooms and 2 Ocean View rooms. After a few days I started noticing small roaches in the bathroom and on the counter were the coffee maker is placed. Since they were small and rare I didn't complain. On 2/2/20 @ 0104am while packing to check out later that morning I saw the big roaches crawling on the refridgerator. I was in shock and extremely disgusted. So it appears that we have been staying in a room filled with roaches the entire time. My skin instantly began to feel creepy and made me wonder if the bites that my sister and I have are from bugs in the room. For the amount of money my friends and I paid for our rooms it should be "Roach Free" I didn't know I was paying $5, 607.23 (Cost of trip for 3) to stay in a Ocean Front room with "Roaches", I'm pissed and extremely disgusted! Of course all the front desk had to say is "I'm sorry" and told me to email a complaint. I suggested that they take that room out of service before someone else is subjected to roaches. I would like to be reimbursed for my room costs in full. I choose this hotel because I thought it would be a beautiful place to celebrate my 50th birthday. I am very disappointed in the sanitary conditions and would not recommend this resort to anyone. I also have video but it is to long to upload.