The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Rijo 42 LtdOver Priced Coffee Machine

V Review updated:

I have never in my 20 years of business have I come across a company as bad as` Rijo 42 LTD.This machine I have with Rijo 42 via Shire leasing I am paying 4 times the RRP.When I asked to see a copy of the contract I was told ask the leasing company or better still where is your copy .The cheek they never left me one.The machine is always breaking down and when I asked for Rijo to repair they told me to pay 200 pound per hour plus parts plus vat.I said that they at the time of sale the sales crook said there was A five year lease therefore a five year guarantee, HOWEVER THIS IS ONLY IF YOU BUY THERE STOCK WHICH IS 4 TIMES A LOCAL SUPPLIER THAT I HAVE FOUND.WHEN I PHONED TO COMPLAIN A WOMAN I THINK CALLED JANET TRIED TO EXPLAIN THEN AFTER 10 OR SO MINUTES GOT SO FUSTRATED AND TOLD ME TO F### OFF.HOW DARE THEY.THERE ARE VERY RUDE VERY NASTY PLEASE KEEP AWAY FROM THESE RIP OFF MERCHANTS

Responses

  • Je
    jeezus Jan 28, 2021

    yes terrible company the lease is a con the price is extortion you could buy a decent family motor for the price you end up paying, and its a coffee machine ? there are better and more economical machines available look and research market get yourself a deal were you can return if you hit a problem this is a nasty under handed and very greedy company, who do not have a customer focus at all its sell con forget once they sign lease ! beware research find a good deal there are plenty out there good luck,

    0 Votes
  • Mi
    mincemeat Jul 10, 2013

    While some of the posts on this page are clearly fake, I would like to point out that Rijo 42 do have a very poor reputation for customer satisfaction. I purchased one of their machines for my business about 2 years ago and it was one of the worst mistakes I ever made. The contract was loaded with hidden charges (admin fees, insurance fees, service fees) so I ended up paying over 25% more than I was originally quoted. Supplies and accessories are hugely overpriced - literally double what you'd pay for the same items anywhere else. Service and repair charges are extortionate, £140+VAT minimum call-out charge. The 'Full 5 Year Warranty' I was promised only lasted 12 months and the machine broke down after 13 months! It turns out that Rijo 42 went into administration (not for the first time) in 2012, but are continuing to trade. I know several other people who have had really bad experiences with this company and I would advise anyone and everyone to avoid them!

    0 Votes
  • Im
    imagenuinecustomer Jan 25, 2013

    We too are having problems, having used them for several years we upgraded, since the upgrade to a "better" machine, nothing but problems, very high price for lease and dreadfull aftersales. The engineer has a terrible manner.

    0 Votes
  • Je
    Jenna Miller Dec 17, 2011

    WOW!...what are the chances of 4 posts in 3 days about the same company?

    see previous posts by "fake account holders"...

    Rijo 42 Ltd — Con Artist


    This complaint has no evidence to back up the claim. It looks to me like the person who is posting these comments about rijo 42 has some sort of obsession with the company. It may be that they once worked for rijo 42 Ltd and because they couldn’t fulfil their job role within the company they may have moved on as a result (or not as the case may be) with a bitter taste in their mouth.

    I have seen other posts about rijo 42 Ltd from a company called B.N.P Motors from user davejones001, a second post (exactly the same) from user davejones1984 and then another post from Bolton Arena, all within 48 hours of each other. The user davejones001 is apparently based in Australia and rijo 42 currently don’t supply this part of the world at the moment.

    I have taken a look at Bolton Arena's website http://www.boltonarena.com/contact-us, you will soon realise that a company funded by Sport England would not put this type of thing on an American complaints website, they would (if the claim was true) go through the correct procedure and take legal advice through their solicitor.

    I was inclined to look a little further after seeing this post, so I contacted the catering manager at the Bolton Arena who informs me that they are very happy with the offering that rijo 42 Ltd provide.

    If I was looking to do business with rijo 42 I would certainly contact them direct first and ask for testimonials from customers who use the product day in day out rather than listen to this dribble.

    One thing for certain is that this person (davejones001, davejones1984) will not stop here, they will continue to create “fake” accounts on this website and keep posting negative comments about the company.

    You should visit their new website www.rijo42.co.uk to look at the fantastic products they do offer, if you are looking for a solution for your refreshments at work or at your business then look no further. They offer free demonstrations on all their equipment and have a brand new showroom that you can visit if you need to.

    We are extremely happy with the service they provide, their service is first class and the coffee is fantastic. It certainly keeps the staff in our office going all day that’s for sure! :)

    -1 Votes

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