Zucorahome reviews and complaints
Service
I Purchased a sofa from Leons Furniture store. The sofa color was light-colored and at the time of purchase the sales person suggested purchasing a protection plan from ZucoraHome. When ever I called ZucoraHome for service they told me there were so many exceptions. 2 times they sent some products and asked to try by ourselves. The product they sent wa...
Read full complaintCustomer service, warranty
Avoid Leons furniture so you never have to deal with the poor excuse of a company called ZucoraHome. 0/10 customer service.
Even though we are living 2 years in a pandemic and no one would have come anyways to fix, even though I still have time on my warranty, I was still declined any kind of fixing of the broken frame or not working electrical on my couch and loveseat because zucora decided to call it excessive wear.
Even though I was away from my home 6 months every year. Even though I still have warranty left...even though we're living in a pandemic, the claim is denied.
When you call to find out why you won't get answers, when you ask to speak to a manager they say they will call you but don't. When they say they will send you a detailed email explaining what is accessible and what isn't they won't.
Avoid zucorahome and leons furniture at all costs.
Don't buy the warranty because they will just decline it. Cash grab.
Country of complaint: Canada
Website: Zucorahome.com
Desired outcome: Fix my furniture or replace.it.
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