Vroom reviews and complaints
Complaint
Purchased a car from Vroom with a cash payment. Have not received title. We purchased the car in February. We have been calling, sending e-mails without getting any direct information. The phone number Vroom supplied to us for a Title Specialist only transfers to a voicemail. The tags are expired and we can’t drive the car. We need the title to register the car.
Desired outcome: We want our money back since we have not received title.
Complaint
I purchased my vehicle through Vroom in September 2021. The car was delivered on September 13. Paperwork was completed following the ten day trial period in original and fed-ex delivered back for registration. Registration temporary tags were issued over and again. March 2022 all the paperwork was done again - they told me the signatures are only valid for...
Read full review of VroomVroom not refunding deposit money on a hold to look at a car
Vroom asked me to put $249.00 down on a car I was interested in. After talking to the salesperson she advised the car could not be delivered for 14 days. 20 minutes later I called back and the sales lady refused to refund my $249.00 deposit. She stated that is their policy to keep all deposits. I did explain that the salesperson did not advise me it wa...
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