Menu
CB Vroom

The good, the bad, and the ugly - discover what customers are saying about Vroom

Welcome to our customer reviews and complaints page for Vroom. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Vroom.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Vroom's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Vroom, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Vroom. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
C
9:10 pm EDT

Vroom Complaint

Purchased a car from Vroom with a cash payment. Have not received title. We purchased the car in February. We have been calling, sending e-mails without getting any direct information. The phone number Vroom supplied to us for a Title Specialist only transfers to a voicemail. The tags are expired and we can’t drive the car. We need the title to register the car.

Desired outcome: We want our money back since we have not received title.

Read full review of Vroom
Hide full review
ComplaintsBoard
F
12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased my vehicle through Vroom in September 2021. The car was delivered on September 13. Paperwork was completed following the ten day trial period in original and fed-ex delivered back for registration. Registration temporary tags were issued over and again. March 2022 all the paperwork was done again - they told me the signatures are only valid for...

Read full review of Vroom
ComplaintsBoard
A
10:56 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vroom asked me to put $249.00 down on a car I was interested in. After talking to the salesperson she advised the car could not be delivered for 14 days. 20 minutes later I called back and the sales lady refused to refund my $249.00 deposit. She stated that is their policy to keep all deposits. I did explain that the salesperson did not advise me it wa...

View 0 more photos
Read full review of Vroom

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.