Menu

The good, the bad, and the ugly - discover what customers are saying about Vintage Glider

Welcome to our customer reviews and complaints page for Vintage Glider. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Vintage Glider.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Vintage Glider's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Vintage Glider, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Vintage Glider. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
T
6:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vintage Glider Poor Restoration

I ordered a three seat glider and also some chairs.

I paid to have the chairs powder coated the same color as the three seat glider which is identified on there website as "restored". The chairs that were powdered coated did match the glider; however, the powder coated glider was pitted and soldering job on the rivets were of such poor quality I was extremely disappointed considering the language used to describe the item on the website - "restored". Beware as they are falsely misrepresenting items and selling them as restored items ... if they consider painting or powder coating as restored over all the imperfections as "restored" ... sorry o but that is not what "restore" stands for by industry standards.

As the other postings reveal ... they are almost impossible to find ... by email and phone once the item has been delivered.

I am considering contacting the BBB ... this website is just a start and I am glad there are others who are speaking up!

Read full review of Vintage Glider
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
8:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vintage Glider Don't ship what they promise

I would like to share my experience with Vintage Gliders of Danville, VA., for the benefit of others.

I purchased a restored vintage metal glider from them recently. I live in New Orleans, so I had to have the glider shipped to me, without seeing it first. The risk was even greater because of the company's policy of no credit cards; you have to send them a certified check. Well, they're just about the only ones around offering this product, so I took a chance.

On the plus side, they did ship me a glider in a reasonable amount of time and it was the size and style that I ordered. They promise that there will be no rust through and that it will glide properly, which was true. They also promise that it will be free of dents, which was not quite true. Okay, there were no really big dents, but it certainly wasn't free of dents.

The big problem was the color. I chose the glider I did because of a beautiful, professional paint job displayed on their website. The six basket weave areas of the glider were painted in six, alternating concentric squares, yellow-white-yellow-white-yellow-white. The glider that arrived was painted with six pure white basket weave areas. And they weren't even painted that well (an underlying darker color could be seen showing through). The unique, more complicated paint job pictured was a primary reason for selecting this glider and for paying the not inexpensive price.

Well, prior to the arrival of my glider, I was able to contact this company easily, which I did several times to clarify one thing or another. They screen all calls through an answering machine / service. However, I was always connected promptly to someone who identified herself as Tamara Winstead. After my glider arrived however, I was no longer connected. Every attempt to speak with someone either resulted in a message that no one was available or a prompt to leave a message and someone would return my call. No calls were ever returned. Curiously, the day after my glider arrived and I first called them, the picture of the glider I ordered mysteriously disappeared from their website (although I did save the webpage before they did that).

So anyone considering buying a glider from these people would be strongly encouraged to pick it up in person. If you are planning to have it shipped out of state as I did, beware that you might not get what you paid for.

Read full review of Vintage Glider and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
K
K
Kodiak16
, US
Sep 01, 2010 3:11 pm EDT

I got totally screwed by Vintageglider.com
Don't buy from these dirtbags.

B
B
BellaAyla
Atlanta, US
Oct 01, 2009 11:28 pm EDT

I was going to order from them, but these complaints are alarming. Did any of you ever have your issues resolved?

J
J
janet229
Wakefield, US
Jul 08, 2009 5:22 pm EDT

Ordered chair
sent check $338
check cashed
no chair 3 month later
no answer to inquiries
no human to talk to

N
N
nicki huggins
,
Aug 25, 2008 1:36 pm EDT

I ordered a glider and two chairs. They came but the quality on the powdercoating was terrible and one of the chairs was too rickety to sit in. It was returned and I never got it back. I had to eat $395. The same thing happened to me. This Tamara Winstead woman cut off all communication.

K
K
Kate Williams
,
Aug 16, 2008 3:34 pm EDT

Hi there,
Just browsing through.I also ordered a custom glider from Vintage Gliders last year.I did receive what I purchased.I was actually pleasantly surprised.It was shipped two weeks later than expected but other than that everything went fine.I plan on ordering a couple of chairs in the near future.

M
M
meredith
,
Aug 05, 2008 9:55 am EDT

I also had a problem with vintage gliders. I ordered and payed for a glider, two chairs and a side table and only received the glider. They blocked my number after I called to tell them I did not receive the chairs and table. Also, the glider was the wrong color- but that was small compared to being ripped off.

R
R
ronald walls
,
Jul 21, 2008 9:56 am EDT

We also had a problem with vintage gliders. We ordered some straps for a glider which they advertise on their web site. We were charged for the order but it was never shipped. As this customer, we were never able to contact them again. The line was always busy or we would get a message they would return our call and they never did. So as this person advised i would be weary of ordering any thing from them..

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.