Please DO NOT go to Dr. Paolini! I brought my geriatric rabbit to this vet because she has arthritis and I read that this vet handles exotics. What a mistake! I had my initial visit, which went OK. After the visit my rabbit slowly got worse and I decided to take the next stop by starting her on Adequan, a series of 5 shots every 4-5 days. The vet administered the first shot, which gave me the impression she would continue to be there and give her the remainder of the shots. The second visit was rescheduled which threw my rabbits shots off schedule. The third visit the vet tech administered the shot, pulled it out, and said that she didn't think she gave my bunny all of it. Instead of the vet coming out to access the situation and make me feel more comfortable, she told the vet tech (out of sight) to give her the shot again and that if she came out, it would be an additional fee for a vet visit. I was livid! I never received a call from the vet, even after everyone there knew I left upset. I went back to finish the series and will never return again. I should've known better on my first visit when I would ask Dr. Paolini any questions, she constantly ran to the back to look it up on her computer and would then return with an answer. Also note that I drove from Brooklyn to Queens for this vet, thinking my bunny was in good hands. I hope everyone learns from all of these bad reviews and thinks twice before entering this establishment.
I am a former client who experienced drastic employee turnover at this practice and know that all the caring old-timers are gone. If you are a client of this clinic or want to check it out, do yourself a favor and simply ask their vet techs how long they have been licensed. You will find out that they are barely out of school or are not licensed at all. I did!! Only the vet is knowledgeable in this practice, yet 95% of the time you leave your pets in the hands of incompetent staff and management. Another thing, ask where their surgery room is (they won't show it to you!) but it is downstairs where no trained staff monitors your pets before and after procedures.
I agree with previous posters. I live in the neighborhood and usually accompanied friends and their pets to this vet office. The staff is nice but the manager (I think her name is Ria? Rhea?sp) can be very mean to the staff and abrupt with clients who complain about the long wait and poor service. The receptionists are trained to be very aggressive in selling additional products and procedures, which i'm sure is not their place bec. they are not vetrinarians or vet tech. There is a bad odor in the waiting area where i spent many hours waiting for neighbors, i think it's taken for granted and the staff cannot smell it anymore? Inside the decor was old and dirty and facilities could be improved/updated. The techs are sweet but very young and inexperienced, i met a few decent technicians/asst but somehow i think this place cannot keep good employees 'coz of the work conditions and manager's constant yelling (you can hear it through the doors!). It's funny but it's sad for the animals and the owners of the pet's because they think they are paying for good service but it's not very nice. I would never bring my pet here, but that's just my opinion and everyone is welcome to try it out and form there own. BR
I recently took my beloved 8 year old pet bird "Mighty" to Veterinary Care Unlimited in Ozone Park, to be...