Unemployment and Workforce NJ reviews and complaints

I called in on May 25, 2016 at 8:30am and waited on hold for almost a hour. Once I was able to speak to a representative she told me I had to file a new claim I advised her that I did and spoke to a man on May 17, 2016 who advised me of how to claim benefits and when. She advised me I had to file another claim when I asked why she disconnected the line. I then called back and scheduled a callback because the wait was now over 2 hours. I received a callback and when I got a representative I advised her of what happened and that I had already filed a new claim so I was not understanding why the gentleman I spoke with said everything was fine and I could claim my benefits on Sunday May 22, 2016. She said she did not know I requested a supervisor and they lady said sure please hold and again the call was disconnected. When calling back now my call is unable to be taken due to high call volumes. Someone should be held accountable for the employees actions. I am a mother of 2 kids and am in need of my benefits and now I have to wait with no understanding as to why and can not even speak with a person because I am constantly being disconnected for asking questions.

The Trenton NJ unemployment office has become deplorable. The filthy carpets and dirt filled chairs are telling of what they think of their residents. The lack of professionalism, the inability to stop fraternizing and attend to the clients have reached an all time high. The resources the office should have available to clients are broken and inoperable. The computers are falling apart, the printers are usually broken and the fax machine is the most prehistoric piece of equipment you could ever imagine. How are the unemployed suppose to find new jobs if they are waiting on their benefits and paralyzed service? I find it repugnant and reprehensible to have a public office operating in this state. The process is antiquated and extremely ineffective for this day and time. Clients should not have to send pay stubs in when this is a government office...you have all the access to this information. My suggestions are allow emailing because usually unemployed people cannot maintain a telephone bill...what is this purpose? We should be able to just enter in a employer id number and unemployment should contact employers - not rely on the client if they want accuracy. I believe they have resources to find out each clients income and asking the client to provide usually - old documents - is only delaying the process. Some of the interviewers are usually rude and completely unprofessional with a lack of motivation to assist the clients and they could use a few more tasks added to their jobs such as contacting the Labor or IRS for the income info. I do not want to hear the lack of funding because if they remove some of the useless employees I am pretty sure they would have an abundance of funding to maintain the offices. I will file a law suit against the state and or government for negligence. immediately. #DoNotAbuseYourResidents