Unemployment and Workforce NJ reviews and complaints

I called in on May 25, 2016 at 8:30am and waited on hold for almost a hour. Once I was able to speak to a representative she told me I had to file a new claim I advised her that I did and spoke to a man on May 17, 2016 who advised me of how to claim benefits and when. She advised me I had to file another claim when I asked why she disconnected the line. I then called back and scheduled a callback because the wait was now over 2 hours. I received a callback and when I got a representative I advised her of what happened and that I had already filed a new claim so I was not understanding why the gentleman I spoke with said everything was fine and I could claim my benefits on Sunday May 22, 2016. She said she did not know I requested a supervisor and they lady said sure please hold and again the call was disconnected. When calling back now my call is unable to be taken due to high call volumes. Someone should be held accountable for the employees actions. I am a mother of 2 kids and am in need of my benefits and now I have to wait with no understanding as to why and can not even speak with a person because I am constantly being disconnected for asking questions.