TransTech Merchant Group reviews and complaints
Charging fee
TransTech Merchant Group provides the worst business in merchant service field and a complete scam. I have used their service over two years and never received any professional service. When I needed to closed my old account and setting a new account with my partner, I was told the old account will not be charge with any costs in September of 2014. I received a letter in March of 2015 asking me to pay $610.93 because my old account has not been closed out properly. I have spoken with representatives several times and was treated without any respect and demand me to pay off the balance and threaten me of the consequence that will hurt my personal credit. The account manager who is only person that I am allow to speak threaten me by rising her voice to me and question me whether I am capable of taking responsibility as an adult. I am in progress of finding a new merchant service and have decided to close out my active account as well. In my opinion, the sale representative only care about setting up me with new account that benefit him and have completely forgotten to close my old account.
Company Business Name: Transtech Merchant Group
Country of complaint: United States
Address: 100 Throckmorton Street, Suite 1800, Ft Worth
Website: tmg-360.com
BAD Customer Service, Misrepresentation, Excessive Fees
BAD Customer Service, Misrepresentation, Excessive Fees
The contract for our credit card machine ends January 2012. We had seasonal sales February-April and returned the machine months ago. They're going to take the annual PCI Compliance Fee (a fee made up by the credit card industry) from our bank account, in other words, kick us on the way out the door. PLEASE, any business considering this company run as fast as you can in the other direction. This fee was not disclosed to us when we signed the contract. After they took it from our account the first time they said it was in the contract that they could charge us any extra fees they deemed necessary by them. Misrepresentation. The term "customer service" does not exist with this company. They do not care when you call, are rude when trying to explain a situation and it's like talking to a brick wall.
It gets worse, they said they will wave the PCI fee of $125 if I pay them $450 to cancel the account early. We don't even have the machine! They are the epitome of unethical. Just do a quick google search with this company and the entire page is over flowing with awful reviews. AVOID this company.
Company Business Name: TransTech Merchant Group
Country of complaint: United States
Address: Fort Worth, Texas
Phone: 888-453-4538
Update: just as we thought would happen. Our contract ended January 2012, we sent the "do not renew our contract" letter and followed up to confirm. They took a fee from our bank account in February. We called and they will reverse it. I asked why they stole our money and was told "the computers do not know your contract ended." Liars. Had to pay my bank to block future debits from them. The bank told me credit card companies do this to customers daily. And, our account was seasonal, we never had charges from them until March. TransTech is unethical.
Deceptive and fraudulent business practices
TransTech Merchant Group quotes rates but changes them intermittently as you process. The also fraudulently intimidate the merchant into purchasing "required" services that are actually NOT required. They use their auto-renewal clause to charge horribly excessive cancellation fees. STAY AWAY! STAY AWAY! STAY AWAY!
Company Business Name: TransTech Merchant Group
Country of complaint: United States
I need to know what I need to do to get Transtech to stop taking out of my account. I have talk to Kevin several times with this company rude and a liar. I did not sign a three year contract with them and have requested my contract. However, no contract and they are still taking funds out of my account. I asked them three months ago Kevin stated I didn't tell them but he is lying. I called them on yesterday Kevin stated I didn't owe them anything but attempted to take 450 out of my account yesterday. Please stay away from Trans tech I wish I would have stayed with chase. They are rude horrible fraudlent liars.
Bad service
I feel robbed, decieved and completely ripped off following a recent call to close my TMG account. Due to some circumstances I had to close my merchant account with this company (closing my business). I had the account open for 8 years without a single chargeback or issue. I was told initially by a sales agent of a 3 year commitment which was not the problem. The problem is the Transtech, even after using them for 8 years will not close my merchant account unless I call 60-30 days prior to my anniversary date which no one doing business could even . I figured I would be completely in the clear due to the amount of time passed.
The company gave me two options in order to close my account. (and they are unrealistically high)
If I closed my account today I would be charged 500 dollars or I could continue to pay the monthly fees till the next years anniversary date (which if your business is closed your without a bank account). Since I did not file the cancellation request 20 days ago (which I was unaware of in the first place). The cancellation department would not work with me at all. They were completely uninterested in the reason why I am closing my business and the fact that I will not be able to pay for anything after I close in less than a month since my bank account will be closed. I am absolutely shocked and disgusted that after so many years of loyal service they are trying to rob me of so much more money. Closing a business is a very difficult thing to do. I have spoken to other business owners who said they have never heard of such a contract especially the size of the cancellation fee. I am not sure what my recourse is legally but I was completely lied to by the sale rep. (additionally lied to about a lease of a terminal offered through another company but associated with Transtech which I bad 50 times the value of the terminal and I still have to return it)
This whole situation is absolutely criminal!
Anyone starting a business or looking at swiching to transtech should not even bother. I have read tons and tons of negative postings regarding transtech and the deceptive business practices. I am almost sad that a company like this can stay in business doing things like this to a struggling small business community in a recession!
Stay away from Transtech and all the sister companies(summit, apex) because my experience from start to finish has been lies and deception to the max degree.
Company Business Name: Transtech Merchant Group
Country of complaint: United States
Sorry about your troubles with this unethical company. Unfortunately, we also know that trying to talk to them is like talking to a brick wall. Worse company we've dealt with in 30 years of business. Our contract ended in January and they just dinged our bank account - their reason for trying to steal our money is "the computers don't know your contract ended." I had to pay my bank to block future debits from them. Thieves!
Chargeback
This company sells on lower fees to reel you in and thats it. They do not stand up for you in any way. We are on our second round of a chargeback due to a customer( same for both) we went out of our way for and somebody else sold them a bill of goods and they want us to pay for "the Goods". We had money froze on our account the first time. The amount was way over the amount needed and they didn't even let us know of this. We are now in round 2 and just had our account charged the amount plus a CHARGEBACK FEE! They have no answers just kept reading from the book of standard answers! STAY AWAY!
Company Business Name: Insight Customs
Country of complaint: United States
Address: Indiana
The complaint has been investigated and resolved to the customer’s satisfaction.
Misrepresentation
I am James Chu and I operate an auto repair shop in SC. In May 2010, a TMG rep wearing a nice Polo shirt walked into my office unannounced and asked if I might give him a few minutes. As a small business, I am always looking for ways to reduce expense so that I can pass on the savings to our customers. In good faith, I showed him as he requested my statements from EVO who by the way I was very satisfied with. He reviewed the statements and asked me to fax them to his office. His office studied them and communicated to him that they can save me at least 50% over EVO. The sales rep told me that their rate is at 0.1% on Visa/Mastercard instead of the 1.35-1.69% at EVO. He collected $50 application fee from me and made some notes on the agreement which I will use in court. After the first statement, TMG was already 50% higher than EVO on the same charged volume. Their debit charges are outsourced which he did not mention to me and therefore the higher clearing and added access charges. It costed me over $67 for four debit charges as opposed to $1 from EVO who only charges $0.25 per transaction regardless of the amount through a pin pad. I called TMG and was given the run around as their rep and office were slow to return calls(2-3 days). I finally reached a department to voice my concern and was told that I can get a rate review. I was told later that I am was not qualified for one. That took a week. Time passed, the second statement was also over 50% higher than EVO's on the given charged volume. I called again and was told that they will look into a rate review and call me back. Well, I never heard from them. It appears that this is how they stall a client. At this point, I took actions of my own and called my banker to stop all charges from TransTech.
The above clearly constitutes to gross misrepresentation by TransTech. I am seeking a Class Action and will separately file a claim agaainst TransTech on the higher charges, the promised savings and all legal fees. I would like to advise the public that you can stop these people by quickly reinstating the company that you were comfortable with and call your banker to stop all charges from these people instead of placing yourself and your bank account at their mercy.
James Chu
Columbia
Company Business Name: Aamco
Country of complaint: United States
The complaint has been investigated and resolved to the customer’s satisfaction.
James,
I would like to speak with you in more depth regarding your complaint. If you receive this message, please email me at info@worsecreditcardprocessors.com.
I am working to collect information about these organizations in an effort to amplify the potential consequences for merchants that can verify actual damages. You can also check out the website at www.worsecreditcardprocessors.com. I look forward to speaking with you and hope you are doing well.
MerchantProtect
credit card services
On March 29, 2009 after having a representative from TransTech Merchants Group (Mrs. Lady Lamas) reviewed my bank statements as to charges for services of my credit cards and having Mrs. Lamas explained to me in details, how much money I could be saving each and every months compared to my then, existing account for years with Ocean Bank Merchants Services. I decided, based of her verbal information, to sign an agreement with the above mentioned company.
The agreement was:
1 - That TransTech Merchants Group, at no charge to me or my business, will "have to exchange" my current credit card machine, since mine, wasn't capable to add a pin pad for debit transactions. (First lye) it does accepted a pin pad for debit charges. $85.00 paid and currently using it.
2 - That their transactions charges will be 50% less in all aspects compare too my Ocean Bank Merchants Services Acct. (2nd lye)
3 - That she (Mrs. Lamas) will sent me a new machine "at no charge) {even exchange} with a written document disclosing the serial numbers of both machines, accepting & delivering date. Never happened (3rd lye)
On april 2, three days after signing the contract I received the machine from transtech. I contacted her via cellular phone and she came within minutes to set up the machine. Within few days, one statement (first) came in to my business. In said statement, I was been charge for March services, which they were not one charge, since their machine was even in my business. During the first few days from the installation of their machine, I noticed her "urgency" to pick up my old one. That raised a doubt as to the honesty of the transaction. I clearly requested from her in person (witnesses available) and over the telephone, a letterhead from TransTech Merchants Group, detailing the (?) even exhange of the machine, which she failed to do so. On april 26, she left with my receptionist (wife) a home typed piece of paper, not even signed by her (Mrs Lamas) reflecting an even exchange and by passing the requested serial and model # of both machines. (Letter available)
I, Suspecting already of the fraudulent transaction, on 4/29/2009 disconnected their machine and reconnected my old one and kept on dialing with my old acct. With Ocean Bank. I, on 4/29/2009 contacted via telephone, their Customer Merchant Services Representative, and clearly told them, to cancell my acct. Within the firts 30 days allowed by their contract. They told me, that I should send their machine back, and a final bill will be send to me. They also waived their charges for the month of March which I signed the contract on the 29th and had no way of doing any transactions because their machine didn't arrive until 4/02/09. Their machine was send via UPS (proof available)
Never the less, this people had no knowledge of any representative name Lady Lamas in Miami. She never answer any of my numerous messages left in her cellular voice mail. (Still have her old number available)
This TransTech Merchant Group from Ft Worth, Texas, kept billing and drawing money from my Ocean Bank Acct., for almost 5 months. They even withdrew $493.00 for the cost of the machine and had the ordacity, to sent me a breached contratc bill, which they placed on Collection from First American Payment Systems, representing them are Shannon, Gracey, Ratliff & Miller - Attorneys at Law on their last final attemp to collect from me $694.50 dated 09/28/09. Under Final DeMand-Loc 5305683.
If you wonder why I have waited so long to act on this collection and rip off issue is simple. Unfortunately, on June 15th 2009 after finding out of my wife's colon cancer, she went for surgery, on June 15th and came out fine however, she then, started a chemotherapy treatments for 8 sessions every other week, therefore, I had no time tO deal with anything but my personal life.
As I see it, with the exception of the few days services reendered within the cancellation time granted in their own contract, they owed me each and every month of charges and money taken from my closed acct. now at Ocean Bank, plus the money extracted without warning, letters or even a phone call, for their machine, which it clearly shows, received at the address given to me by them.
While I don't really know, what you will be able to do for me, I will appreciate greatly, if you could forward me a copy of this complaint to my e-mail address: [protected]@yahoo.com.
It is my intention to file a law suit in the small claim court and represent myself per said, since all my proof and witnesses are available, I don't believe any judge will not grant me a veredict/judgement to me. I can track down her phone number even though is a cellular, and get her current home address and suppened her with the sheriff dept. In addition to all of the above, I will send a letter to the Latin Chamber of Commerce in Miami, and advise them to report to all memebers my experiences with this TransTech Merchants Group out of Ft. Worth, TX. I will also, contact all chamber of commerce in Miami, Ft lauderdale and others. I will do my best to expose this experience with all media, TV, Radio and New Papers. These last actions are for free and to prevent any future victims of these people doing business (?) In my surroundings.
Truly,
Jorge Francisco Sr.
Company Business Name: Perry's Beauty Salon/Jorge Francisco
Country of complaint: United States
Address: 9431 SW 56 Street, Miami, Florida
Phone: 786-355-9797
The complaint has been investigated and resolved to the customer’s satisfaction.
I am James Chu and I operate an auto repair shop in SC. In May 2010, a TMG rep wearing a nice Polo shirt walked into my office without an appoinment and asked if I might give him a few minutes. As a small business, we are always looking foe ways to reduce expense so that we may pass on the savings to our customers. In good faith, I showed him my statements from EVO who by the way I was very satisfied with. He reviewed the statements and faxed them to his office. His office studied them and communicated to him that they can save me at least 50% over EVO. The sales rep told me that theor rate is at 0.1% on Visa/Mastercard instead of the 1.35-1.69% at EVO. He collected $50 application fee from me made notes on rates on the agreement which I will use in court . After the first statement, TMG was already 50% higher than EVO on the same charged volume. Their debit charges are outsourced and it costed me $67.00 for four debit charges as opposed to $1 from EVO who charges only $0.25 per transaction through a pin pad. I called TMG and was given the run around as their sales rep and his office are slow in returning calls. I finally got to a department to voice my concern and was told that I can get a rate review. Then I was told later that I was not qualified for one. Time passed, the second statement was also 50% higher than EVO's on a given charged volume. I called again and was told that they will look into a rate review and call me back. Well, I never heard from them. At this point, I took actions of my own and called my banker and intructed them to cut these guys off and they did.
The above constitutes to gross misrepresentation by TMG, I am seeking a Class Action and will separately file a claim against TMG on the higher charges, the promised savings and all legal fees. I would like to advise the public that you can stop these people by calling your banker immediately instead of placing yoursself and your bank account at their mercy.
James Chu
Columbia, SC
rip off
Lots of hidden fees, then they never give you a copy of the contract. They wouldn't accept a sale because they said that the amount was too large for my account. The customer service manager was rude when I tried to work out accepting a $3500 cc payment for a furnace. They said our cap was $2000.00 They denied our payment. Ever had a customer try to pay and tell them you cannot accept that much from them? We went to cancel at that time since our time was not up, and they said it would cost $300. Well, our money was a little tight then and now we went to cancel because we could spare the extra $300/month payment, now they tell me it is $595 to cancel. We have 3 accounts with them, that would be close to $1800!
Company Business Name: Transtech Merchant Group
Country of complaint: United States
Address: Fort Worth, Texas
Phone: 1-888-453-4538
The complaint has been investigated and resolved to the customer’s satisfaction.
do not allow TMG to pitch sale you
as a salesman, I was trained by a phone rep... first red flag
then I was only given certain information to give out to merchants...red flag
once I was able to make presentations and close, i was given more info.
to only realize that I was lied to and was misleading all merchants that I was placed i front of...
quoting a check card rate as a standard credit card rate (in the top box) and then adding .32 basis ponits to the fee...thats is just wrong in addition to it being in black and white, I as the rep was telling them something totally opposite...not to mention when merchants had a chance to take a closer look at the statement...and realize they're not getting charged the verbally agreed rate...so not only does it appear that the Company loos bad, not the rep appears like he is working hand in hand along side them...
needless to say...once I caught to there trash...I called into resign..
dont forget that whe I could not or did not close a deal or when I was supposed to get paid on something and had a question, I got yelled at on several occasions.
I could tell date-by-date when the so-called christian was training me, yelled, raised his voice and even cursed to the point of upper-management picking and allowing mr. ***** to excuse himself. and once i called that person that took the phone from the team leader. the call went to voice mail...red flag
ending suggestion...DO NOT allow a TNG rep to even come in your place of business...or you will regret doing so...
not to mention the fees how much they over charge for there very in- expensive equipment...
this is just a friendly warning from a former rep that really knows the TRUTH...
Country of complaint: United States
Address: Crossville, Tennessee
this is only the truth if you have had a run in with someone...
I personally have been with the now for more than 2 months, make a good earning from them and explain to every merchant I am good honest person, full of integrity...
I will not back a person or company that is dishonest to be mischievious.
Thanks
TMG rocks...
The complaint has been investigated and resolved to the customer’s satisfaction.
As a rep for this company once upon a time I would say I would never in my life again work for this company or sell these terminals and fees to merchants. I was not paid one time and the deal was closed and the merchant using the equipment. If this company will rip off their employees then there is no telling how bad they rip off merchants. I still to this day have not been paid on a deal that a 3 year contract was signed. It is bs to have to pull teeth to get paid and still have no compensation for what you did as a rep. Several occasions my husband talked on the phone to my team leader asking for my pay and he gave him the run around as well. Your welcome TransTech for the company I enrolled for you to do business with and hope you enjoy ripping them off like you did me. This sale was self generated and I spent more time on the phone trying to fix the merchants issues than I did anything else. And after I quit due to no pay the merchant kept contacting me about his issues and I still went out of my way to help that merchant and keep his business with the company. Still with no pay in my account what so ever. They also say if you make no sales you get 75 dollars pay that week. Well i never got that nor the money from the closed deal. To sum it all up, I DON"T NEVER WANT TO WORK WITH A BUNCH OF LYING CROOKS EVER AGAIN! Thanks for wasting my time.
I have not been a sales rep for TransTech TMG BUT- I have been a customer and can vouch for the validity of the statements in the complaint made above. I can understand the comments from the reps defending this horrible company since they also have their hands in the back pockets of the defrauded customers. Anyone who uses this company will eventually be taken advantage of. From what I have discovered after researching this company, they lull into complacency then gradually begin to pick your pocket.
I totally disagree with the above comments and I can attest to the truthfulness of the blogger credit card rep. I too was a TMG rep and did it for 41/2 months with no real income to speak of. I presented information that was false and even had merchants calling me (my number is on my business card) saying that money was removed from their account that they had not expected etc. Not only did the company look fraudulent but so did I and I am an ethical person but there was not much I could say in the way of a rebuttal. The comments above could apply to some but certainly not all and it is interesting that the MinisterofStrange has the audacity to suggest that CCR is ignorant and is a chronic complainer because he/she thinks TMG rocks that is a personal opinion (bias) and one that does not dictate others opinions. Unfortunately, it is the society we live in and everyone will be scammed at one point or another in their life time. TMG knows what to say and how to present it so that there are no legal ramifications that can be brought against them but they are certainly full of hot air and the team leaders are just doing what they are told (can't really fault them their puppets).
I am also a rep for TMG and I disagree with this statement. I have worked with this company and all people that I have dealt with at corporate have been honest and fair. And as a rep, my reputations is on the line and I will always act in a ethically and professional manner. So trust or be a assure my clients will get the best and honest service from me at all times. I am not sure why this rep would even agree to be dishonest or mislead people. Please do not think everyone is the same.
GP
THE PROBLEM GROUP (MERCHANT SERVICES 'SANDRA'...)CANNOT DISCUSS...PROBLEM, PROBLEM, PROBLEM!
I am a current rep with TMG and never have problems with them. Whoever wrote this complaint shows that they obviously did not pay attention to any of their instructions for representing TMG and now are blaming their ignorance and their mistakes on the company. I would even venture to say that they probably have complaints with every job they have tried to work. TMG has a great support team and processing rates that save their clients hundreds of dollars weekly...TMG ROCKS!
Fraud, Scam and lies
They lie and withhold info at sales pitch. Sales person signed for my package and opened it and activated it when I was not at work. He wanted to lock me in cause the office told him I was canceling and about to let fed-ex send back package, he kept machine I haven't seen him since. He scammed others in the building, by forging their signatures on...
Read full complaint and 1 commentSoftware update
So I recieved a return for a product a few days ago, ran the return on my POS, using the keys labeled on the machine, hit 4 for credit. went through to process the return, got an authorization number. Sent out the return invoice. Last night, I checked my bank balance and noticed it was a bit higher then it was, without any new orders...
Turned out that TransTech Merchant Group sent a software update to my POS without notifying me. That update remapped the keys so that key "4" was a prior authorization sale... not refund. So the past several refunds that I processed have been double charging them. I am very upset that when I called their customer support, they said I would have to reverse the transactions through my machine, and that they would not be able to refund the processing charges. Its not hard to tell someone when they update software...
Really upset with these guys, I wish I would have found this site BEFORE we started business relations with this company.
Company Business Name: Transtech Merchant Group
Country of complaint: United States
Address: Fort Worth, Texas
The complaint has been investigated and resolved to the customer’s satisfaction.
Credit card Processing
Several Problems with this company
Yolanda Laws-Champaign, Ill(sales rep) forged my name on the contract.
Purposely withheld the contract from me.
Annual fees were not waived
Charged $59 for Discover card processing even though I already had it (double chargeing)
Had three year contract-It expired. They renewed it for me. Then tried to charge me $300 for an early termination fee.
Now they are ruining my credit rating and harassing me with lawyers.
GREG ABBOTT-States Attorney of Texas will hear about this...Transtech...I have nothing better to do except try to stop you.
Company Business Name: Transtech Merchant Group
Country of complaint: United States
Address: Fort Worth, Texas
Suzette, the credit card processing racket is that-- a 'racket". Not controlled by any governing body. Visa and Mastercard control more of the world than we know. Hundreds of billions of dollars feeding the US congress. You are just a peon. You might they you help people but what you will really do is rip people off. Its not you but the business you are in. You are probably a two household income. 2.4 kids, dog and cat. You have to work...i am no better than you. Luckily my responsiblities are my car and dog. I can live on boards like this one and tell people to stay away from Lease finance group and Transtech/first american payment systems...
Look Wunder...good for you. but i won't stop until your company is stopped...got it. i don't have a wife and family to support so i can make this my life. But Transtech, first american payment or whatever name they change to evrey two years will feel me coming with or without Greg Abbotts help. Your state attorney...better not say anything...luv ya :)
Donna, call me balloon creations urbana illinois. i had a problem with transtech, nationwide processing, total merchant services and lease finance group. i had some help. i got out with some..its a long story just find me and call me..
Look Cory its a big world. you can do what you want. but i dont have a wife and family. I will not stop until Transtech, Nationwide and LFg are stopped...
NO true Staffiles, look at a company Lease Finance Group. They have over a 1000 complaints with the chicago BBB, open case files with LIsa Madigan's office, several open lawsuits against them. They are still in business. So with all due respect, you don't know what you are talking. Put your tie on, buff your shoes, get in your Toyota, and sign up small businesses. Make your $200 commission. So do me a favor, get lost. I am not leaving. I will spend every waking moment of my life to stop companies like Trantech and LFG and reps like you that lie, cheat and steal just for a few hundred buck commission. Pathetic Reps!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had a terrible experience with TransTech Merchant Services.
I posted my experience to www.transtechinfo.net
I had to close out my company bank account to get them to stop charging me fees.
Do Not Sign Up With Trans Tech Merchant Services! You will be sorry.
Tom's Golf Carts
Sneads Ferry, NC 28460
They told me I would not get charged for 30 days and it would be $50.00 a month. My machine first went to the wrong address, then when I did get it the machine did not work, with in 2 weeks they took $70.94 dollars out of my account, the reps boss avoids my call but will answer when I use a different phone. Now they tell me that I can not cancel and owe 27, 000.00 dollars. I still can't use the second machine they sent out. How can the small business's get anywhere with companies like this. I switched to wells Fargo and closed my account with the other bank so this company can not take anymore money from me, but now my credit is in trouble. can someone help us small business's that are being scammed?
I used This company for 2 years and they ripped me blind and the last straw was when they withdraw of funds that caused an overdrift to my account! So this is what I did and I have had no commucations from this company since. My bank was able to reverse to funds that they pulled from the accoumt before processed and then I closed the account on the spot ! I called the man that his name was on alll the contracts from the bank and asked him how he slept at night and explained to him what was happening and called Attonery Generals, BBB, Fede3ral Trade Commisson and to this day I have not heard another word from them and I better well not Because all they do is rip off people! Knock On Wood!
I would rate Transtech as a "Zero". They are a true Rip Off. They have charged my account over $1600 but were never able to process 1 single transaction. I had 3 accounts with them and canceled all three within 30 days as per contract. But Transtech delayed entering the cancelation and it required 3 separate follow-up calls to finally get all three accounts canceled it was obvious they were trying to stall past the 30 day trial period. They have also charged my account with several equipment charges for the processing equipment but have refused to send any return authorization information or address to send the equipment back. I don’t dare send it back without some return authorization of confirmation because I am certain they would claim it was never returned. At this point Transtech has cost me almost $2000 in fees and I cannot confirm that that can actually process credit card of if it is all a scam and the equipment they sent me actually works or they sold me faulty equipment that they nerve intended to allow me to return. When you call them the only resolution they will give you is that your complaint will be turned over to their “Dispute Resolution Department” which must mean they throw it away because I have never heard a word from their “Dispute Resolution Department” and they won’t let you talk to them directly.
This company telemarketed my cell phone and then got rude when I asked who they were!?!
I had found an ad on Craigslist and applied to it..When it got to the page for the background check, I was like I don't think so, so I left that page and kept looking for a job..Well, the next day someone from the company called me and said that I was hired and I just needed to do a day of training and then I would be all set.. I sat thru that miserable 8 hours of training where I didn't learn a friggin' thing and was told that I would be starting appointments the next day around my home town. I didn't feel ready, but I decided to give it a shot..I just started the "set" appointments yesterday which is the biggest pile of BS ever..None of the 8 appointments I have been to today or yesterday even knew who the heck I was.. Well, my neighbor who owns a little meat store happened to be one of my appointments today..He wanted to switch companies to help me out, but he wanted to talk to his wife first..My team leader made me fill out the application for him without his knowledge..Info like his name, address, number and everything and even made me sign it..I came home and told my husband what he made me do and he said, yea you're done with that job and I totally agree..I called my team leader and told him what I had read and he said it was other companies trying to bad mouth them..I have decided that I value my neighbors and friends more than trying to scam people..I can't beleive they try to make you fill the apps out without their permission..It's crazy!
I haven't heard anything back from the police yet. I don't know if they can even do anything. I am about to go crazy worrying about this. They are still trying to take money out of my acct. I closed it so that they can't. This has made me never want a debit machine now. This man should have told me everything, but he knew if he did that I wouldn't sign with them. These companies need to be put out of business. I am not going to stop until they are. I need everyone that has been scammed by these companies to please respond. I need to know what to do now. Can you help me?
tngirl42 and anyone else harmed by transtech, please take a look at my blog located here: http://deceptive-creditcardprocessors.blogspot.com/. I just started it yesterday, also take a look at a page that I put together for another credit card processor similar to Transtech at: encorepaymentinfo.info. I am a Merchant Advocate and I am very familiar with Transtech; they are owned by a company that has strong ties to Certified Merchant Services; the first ISO to be sued by the FTC. In 2004 they sold their company to First American Payment Systems to pay their $23.5 million dollar judgement and the owners brother, Andy Frankel became president of the company that owns Transtech. I am an industry expert who spent time in the business until one day I woke up and realized that there was more bad going on in the industry than good. I have relationships with Media, FTC, and Lawyers. Please utilize my emails located on either site and contact me about your situation. I will do everything I can to get you pointed in the right direction. You are all right; this has to stop; and the sad thing is, a very high percentage of ISO's out there receiving complaints similar to this all have ties back to one another. You have a voice, please let it be heard.
I am a new business owner. I wished that I had read all of these comments before I let a sales rep. from TMG by the name of Tom Shefler in Rogers, AR. in my business. I told him flat out that I was doing fine without a credit card machine and that I don't want one. He came back the next day, sat down and started filling out a paper and asking me questions. I again told him that I don't want it. He said lets just see if you qualify. He said you can cancel in 30 days. He didn't even tell me about all of the fees. I had to keep asking him if there was a charge for the card reader. He finally said it is 99. a mo. I said I can't pay that. He called someone on the phone and asked him to go down on price. They went down to 30. a mo. for a wireless machine. I told him that I can't pay that either. He said well we will put that down on the paper so that we can see if you qualify for that much. I said well I still can't pay that. He asked me for more info. so I gave it to him so that he would leave. The guy on the phone said I will call you on Tues. after you have had time to think about it and see if you want it if you qualify. I said ok, but I am telling you now that I don't want it. He never called. On Wed. I received the debit card reader in the mail. There was no name on it so I opened it not knowing what it was. I left the box on the counter because I got busy in the store. Not long after I received it the man named Tom Shefler walked in as if in a hurry. I asked him why do I have this. He said it is for your free trial. I told him that I don't want it. He asked to use my phone because his going dead. He grabbed the debit machine and called and activated it with my phone. I was busy with several customers and wasn't paying attention that he grabbed the machine. He brought it to me and said ok it is activated and you can start using it. I said I told you that I don't want it and I don't even know how to use it. He said read your manual then he left. It only got worse from there. On Mon. I noticed that my account was overdrawn because they tried to take $38.10 out. Then a few days later after I had closed my acc. they tried to take out $37. I called the bank and they were able to get me a phone number so I called and the girl was very hateful to me and told me that I couldn't cancel. If I do then I have to pay $2, 000. She said that I am locked into a 5 yr. contract. I broke down crying. I was not told that there are two companies to deal with TMG and the leasing company. How can things like this happen. How can people get away with this. This man claimed to be a Christian when I asked if he was telling me everything and not trying to scam me. He is a liar and a weasle. I can't believe I was so stupid. I am having panic attacks constantly now and feel as though I am going to have a heart attack. I filed a police report. I will go to every tv station, radio, newspaper, internet letting people know about this man and this company. I will not stop. Please if this has happened to anyone else let me know. We all need to get together and stop this. They also scammed the company next to me.
This company has been a nightmare to deal with and their BBB rating exemplifies their poor service. They operate under the Transtech Merchant Group and First American Payment Systems, avoid this company at all costs. We sent a letter ending our service after our 3 year term but were informed that another year had kicked in. We signed our original agreement 4/1/08 and sent our letter 3/1/11. We also stated that we would like the service to end 4/1/11. They disconnected us 3/15/11 and left us without a processor and charged us a $595 cancellation fee. Why would a company try to force a unhappy customer to remain with them is beyond me.