Toronto Yorkwoods Library reviews and complaints

I never received any calls or missed call messages from Sarah Bradley, Area Manager for Yorkwoods Library, who claimed to have called my number. I was expecting & waiting for this call from Sarah Bradley yet did not receive such cal at all. I requested Sarah Bradley to provide relevant document indicating date, time, duration of her claimed call(s) from her office number to my number. Not only I did not get any such requested information, Sarah Bradley told me to follow a much complicated, unnecessary, time consuming & fee based procedure for such a simple & direct request for information, causing & leading me to much further hardship, frustration & disappointment about our huge yet quite incompetent Toronto Public Library bureaucracy. I did try to contact Shawn Mitchell, Toronto Public Library Director of Policy, Planning & Performance Management regarding Toronto Public Library Freedom of Information request procedure, fee & other related details. Shawn Mitchell only responded AFTER I sent him another email about 2 weeks after my first email contact. He was providing quite ambiguous piece by piece information in response to my "the full process & details of your Freedom of Information policy" request & this disappointing & useless contact quickly ended with my final email sent to Shawn Mitchell as follows "
If I were in your position, when a member of the public requested full details of making freedom of information request, I would have provided FULL INFORMATION DETAILS from PHYSICAL WRITTEN POLICY (as per your cyberattack diablement) including forms, process, procedure, timeline, what are available, what not, how to this & that, where to send this & that, fees & charges & ALL RELATED INFO, how long documents/information are being kept & so on (versus ignoring initial written request until the requestor enquired again after awaiting beyond reasonable time for a response & merely give out piecemeal information which is generating more clarifying requests for proper info or verification & then blame the requestor wasting staff time which is taxpayers' paid & requestor is in fact asking all legit & rightful questions which shall be answered properly & fully & PATIENTLY especially in the 'Director' position playing a senior PUBLIC SERVANT ROLE)

When a member of the public requested whatever form in PLAIN TEXT with legit reason provided voluntarily, it only takes a few seconds copy & paste the ENTIRE WHOLE FORM to an email response (versus a partial plain text 'form' & much more time being wasted to ask for clarification & request for same form in its ENTIRETY sent in plain text & blame the requestor wasting staff time while in fact the requestor's time is being wasted repeatedly as his questions were NOT BEING UNDERSTOOD & ANSWERED PROPERLY FROM THE BEGINNING.

If this communication is making you annoyed & upset, I AM TEN TIMES MORE ANNOYED & UPSET, 'DIRECTOR'!

I was told recently that Toronto Yorkwoods Library Senior Branch Head Stephen Arnoz sent an email to his staff about his plan to keep a computer learning room a '' quiet area''.

I could NOT witness actualization of this thought or support/action of any form of enforcement 99% of the time by Mr. Arnoz himself who knows very well the usual noisy times of the week in this supposedly designated ''quiet'' area as a result of groups of JCM students after school. NOT ANY FORM of support/action from ANY of his staff has been witnessed either

I stayed almost daily for hours & been complaining about excessive , on-going loud noises for decades & been suffering daily from groups of noisy JCM students who came & turned this area where I was in their own social, party area EVERYDAY AFTER SCHOOL.

Of course, all my suggestions/inputs, for example, wording, fonts, where to post ''quiet area'' signages, etc, were all ignored. This is how Toronto Public Library has been doing with my comments, suggestions, inputs & complaints ------either dragged, said something meaningless or simply IGNORED since 2009 in my experience. A typical effective city bureaucrat

Yorkwoods Library senior branch head Stephen who seemingly got quite annoyed about my multiple daily noise complaints & his manager Young Lak Jin whom I have been complaining for years re his incompetency, attitude problems & lies to me, have taken advantage of allegations from 3 James Cardinal McGuigan Catholic High School students who framed me of swearing at them when I asked them if they used the f-word with their teachers on Oct 31 & handed me a guilty verdict & an relatively severe, unjustified heavy sanction. These JMC students know I keep complaining about noises involving them & many of their friends