Toronto Yorkwoods Library review: Do not expect staff are capable or willing to help whenever needed

A teenage male refused to let the next person waiting, me, to use a 15 minute express public computer after his session was finished at Toronto Yorkwoods Library. He remained seated & continued to start another 15-minute session with this public computer. He kept swearing at me & giving me his middle finger when I told him it was my turn & he was supposed to let the next person waiting to use it.

I tried getting help from the nearby staff station, a Yorkwoods senior supervisor was on duty & helping other people. Not only did this ''Rosie'' staff pretend that she did not see or hear the situation that was unfolding merely few meters from her, she kept ignoring my request for help when I told her someone refused to let other people from using an express public computer after finishing his turn & this someone also swearing at me & giving me a finger gesture.

''Rosie'' cared less about what I said & continued to ignore me & my asking for help. She did not even looked at me, paid no attention whatsoever to me & made no atempt to get someone else to help me either.

The male teenager was giving me funny faces & his middle finger. I then recognized that he looked like one of a small group of teenagers who were throwing stones at me just outside this library a few months ago.

I asked ''Rosie'' to send the Branch Head, again I was ignored.

YORKWOODS SERVICE MANAGER YOUNG LAK & OTHER INCOMPETENT WHATEVER MANAGERS OF THIS YORKWOODS LIBRARY KEEP TELLING ME FOR YEARS TO INFORM STAFF WHENEVER I ENCOUNTER AN ISSUE & THAT ''LIBRARY STAFF ARE WELL TRAINED TO LISTEN & HELP"''
WHAT A PR JOKE & LIE FOR OVER 16 YEARS CONCERNING SO MANY ON-GOING PROBLEMS & ISSUES I HAVE BEEN EXPERIENCING (UNLUCKY ME!) AT THIS YORKWOODS LIBRARY!