Top Bridal Dresses reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Top Bridal Dresses
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Gowns are not authentic
The gowns are knock-offs, and horribly recreated at that. DO NOT WASTE YOUR MONEY! I ordered a supposed Bari Jay gown from them, it looked nothing like what I ordered, they sent it in the wrong color, it was too short, the list goes on. I called them and Sara, the customer service rep., admitted they designed them to look at least 90% like the originals, which is a generous number considering what they sent me. She then tried to barter with me, offered to make me another gown, offered me a 50% discount, anything to keep me from getting my money back.
It took a few months, but my credit card company finally removed the order from my account. Please, please, please, beware, they are the worse!
The complaint has been investigated and resolved to the customer’s satisfaction.
Bridesmaid Dresses
7 Bridesmaid ordered dresses from Top Bridal, all of the "identical" dresses, are all made different, different material, none of them even resemble one another! What a sham of a company. DO NOT WASTE your money, you will get no where with their customer service. All they say is "we have different manufactures" Yeah because it's all made in China! And that is where the shipments get's "HELD" from DHL, The items come in crappy shipping, no labels, no receipts, nothing and not even wrapped for protection. So if DHL or somehow the package gets ripped and dirt or something gets inside the dress is unprotected and "too bad" for you, it's not covered! You are basically screwed when you order from Top Bridal Dresses. BE WARE EVERYONE! Don't let them ruin your wedding!
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought my dress online. I LOVED it. The price is great. I ordered it 5 months early just in case I didn’t like it and needed to buy another. I received it in about 6 weeks. The train was longer than I had wanted so I had it removed by a seamstress for 30 and it was a little big but that was ok cus it was a corseted style. You can’t beat the price. I refused to spend 1000. on a dress. I am only going to be in it for a 6 hrs. so a reasonable price is more than enough to me.
I have to agree with all the negative comments about Topbridal. We just received a dress for my daughter. It is a very cheap knockoff, poor quality fabric and very poor workmanship. It only roughly resembles the dress we ordered. We have called and e-mailed Topbridal twice with no response. I plan to file a complaint with the Attorney General and Better Business Bureau of the state of Wisconsin (where the Top Bridal phone number is located) in the hope of preventing other people having the same bad experience. You may wish to do the same.
Joanne, Maryland
Quality of Dress
I would highly suggest that you do not order ANYTHING bridal from this website. I ordered a bridesmaid dress from here for a recent wedding I was in. The bride picked out the style and we were on our own for ordering. I checked out the website, it seemed like a good place for ordering the dress. I entered all of my information and in about a month a recieved my dress. I had ordered a Alfred Angelo style 6555 (black long skirt, white halter with black lace around the torso) I tried the dress on when I first recieved it and everything seemed fine, there were a few spots in the lace where it was coming undone but I didn't think too much about it. Little did I know what was GOING to happen. I tried the dress on the next weekend for the bride and other bridesmaids. Much to my surprise my dress was a knock off! All of the other girls dress looked a little different than mine, not to mention theirs all said Alfred Angelo somewhere on a tag or on the hanging straps...mine didn't. The lace looked so cheap on the dress next to the other girls who had the real thing. The amount of white fabric on the bottom of the top of the dress was about 4 inches (from bottom of lace to bottom of top) and the other girls had about a half an inch. The material also was different on mine. Here's the kicker...after we had all tried on our dresses I walked up the stairs to go change and the zipper completely RIPPED OUT! I hadn't made any sudden movements, was just walking up the stairs. I was furious, not to mention the look on the brides face. I was not a happy camper at this point. I emailed the company twice...no responce. I then tried to call the number, everytime it went to a voicemail...never actually spoke with a live person. About 4 days later I finally get an email. They pretty much told me that the zipper wasn't thier fault...umm ok. And that all she could do for me was send me a refund of $30. She said that was company policy! So...is it company policy to sell knockoff dresses with zippers that are crap. I ended up having to have a seamstress put in a new zipper...which $30 does not cover. I would NEVER suggest this company to anyone! Be ware if you order anything from them, it probably won't be the real thing
The complaint has been investigated and resolved to the customer’s satisfaction.
I wore this beautiful gown for my July 2011 wedding. It was absolutely gorgeous. The picture does not show the crystal beading detail all over the shoulder strap, bodice and back of this gown. The ruffles across the bodice and the large flower also on the bodice are stunning. The fabric is light and breezy and was perfect for a hot July day. This gown is breathtaking and very flattering. I wore it in ivory. It is also ultra feminine while at the same time having a very sophisticated look. It comes with a lovely drape that can be used to hang down the back or as a wrap. This gown is a perfect 10.
Went to top bridal for a special occasion dress for my sons wedding. I new when I ordered it it would not be made by the designer that I picked but would be a copy. And really if your honest with yourself, you wouldn't really think so either the dresses cost is less than half the price and free delivery to boot how can you not try ordering. BIG MISTAKE! I expected at the very least a professional job similar to the designer dress It was the most horrible dress I have ever seen, embroidery missing everywhere, at the neck, the front of the dress, the hem of the dress truely bad workmanship. Hem of dress has a downhill slope of about 4 inches on 1 side, its was supposed to be knee length, its above my ankles there is not one seam that is straight. The only good thing was I did get it in the 2 months they said it would be delivered so I have a little time to look elsewhere but now it will probably be from a department store I won't have time to order a new dress. EVERYONE PLEASE READ there terms and conditions before you order and if your still willing to try them Good Luck!
Help i want to order 3 bridesmaid dress and afer reading the posts i dont know what to do.. Are they the real thing or are they knot off PLEASE HELP...
ordered dress, it was a knock off beads falling off everywhere discolored and glued. I am having a lot of trouble contacting anyone at this number and when i did by email they asked for pictures which i sent and have not heard anything back. i have taken this to local seamstresses and no one is able to repair this due to the glue all over the bust. To me TOP BRIDAL IS A BUST.
the customer service on this sight is excellent. I had so many questions before ordering this dress and they were all answered by the live chat. It took some time to get all the answers, but it was the help i needed before making a purchase.
I received the dresses today and they are beautiful! I just can't imagine how you stay in business with such inexpensive pricing and no shipping nor tax. You've helped to make my dream wedding a reality without breaking our bank! I appreciate your service and can't wait to tell all the future brides I encounter about your site and service! Thanks again!
I think customer's experience can tell anything!
The Alfred Sung lace jacket I received is beautiful! The burgundy color matches my dress, shoes and evening bag perfectly, even though I ordered online. The lace material is very pretty and delicate, complimented with a satin tie. The jacket is also lined with a very light sheer material. The jacket is more than I expected, I am very happy with my purchase. I had ordered it as a "rush" for my stepson's wedding. The website representative Sabrina kept in touch with me constantly to let me know every step on the status of the jacket and when I would receive it. They made sure that I got the jacket before I left for the out of State wedding. Very impressive, very efficient people at Top Bridal. I would recommend Top Bridal to all needing formal attire! Thank you so much to Sabrina and all of the staff for making sure I had the lace jacket for my stepson's wedding, (you don't know how nervous I was because of the late order I placed). I appreciate everything you have done for me.Take care, and best wishes to all of you.
TOP BRIDAL IS A scam!
I did receive my items from them! to be honest I was a little worried about my dresses before getting them, but now I must say topbridal does a good job, yeh, they make the similar dresses not the original, while the quality is wonderful and it's so cheap!
I think this says it all:
Canceled Orders
All orders expect 20 days rush order can canceled after 3 days of the initial purchase will lose 50% of the Merchandise purchase price. if 20 days rush order can cancel after 2days of the initial purchase will lose 50% of the Merchandise purchase price. All Canceled Orders must be verbally done over the email at sales@topbridaldress.com.
If it were an authentic American site there would not be sentences like those. I rest my case.
did not receive
First of all, it might help if I give you a case number which I received when I first called to complain about this company. The number is [protected]. It concerns an item that I ordered and paid for on March 28th, 2009. I specified delivery for the 1st of May as we needed the dress by the 10th of May. I e mailed the company on May 2nd and inquired where the dress was. To make a long story short, I emailed at least 7 or 8 times, and tried to call three times, with no answer. I finally received a number of emails saying the dress was made in the wrong size, and kept giving me different delivery dates. One email said it was their fault. So, the dress never arrived until after the ceremony. Two days before, I went and bought another dress for my granddaughter. I h ad to choose off the rack, and being the last minute, I had no time to shop around. The dress cost me 139.00. The one I had ordered costs 89.oo. I want a refund on my credit card, and I want the difference I had to pay for the new dress I had to purchase. I think this is only fair, since it was their fault.
I have copies of all their emails and mine, and this is really a fly by night outfit. They do not list their country of origin, and I only found out when the dress came, it came from China. Had I known this to begin with, I never would have ordered it. I asked several times where the company was located, and received no reply.
I hope you can help me with this, as it was a terrible experience for my whole family. This was a big occasion, and we just about did not have a dress for it.
Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
I got a dress from this website and we asked all the questions before we ordered...biggest mistake of my wedding, the dress was terrible. Wrong color wrong size, sown terrible. also i cant get the stupid sara girl to send me the return address, she is insisting that i send her pictures of a dress that makes me look like i have a third butt check onmy lower back and im pregnant. Sara was very nice when I was ordering the dress and now that the dress is needing to be returned she is giving me the run around. Pls ladies dont order from this site, there may be a few of you girls that got lucky but for those of us that did everything right and asked all the right questions and are still getting the raw end of the deal, dont put a price on a very important event, pay the extra money and dont give it to these people...they dont care about your day they care about the money they will not return to you.
my wedding is October 14, 2011. I ordered last Month. I was corrosponding by email. They emailed me back saying it is being made. Time to ship and no dress. I email to get confirmation and on the site as well and they will not respond back to any emails at this point. This is 12 emails later in three days. No local phone it is all international and I dont think it is a real international number. I have sent a demand letter via email as it is the only way to corrospond with the company.
I am turning over to my lawyer for review. I do not have a dress for my wedding as the moey is gone till after the wedding. Someone from our Church is offering me one but it is not close to my size. Any advice to get my money back from themm would be appreciated.
There are so many dresses sites online, they make me bedazzled..it seems topbridaldress.com has a high popularity since some of my friends purchased their dresses from that shop, not too bad, the products are perfect. They did an excellent job. I'm now ordering a Flower Girl Dress and Jewelry.
When will people learn to research a website before purchasing...especially with an item like a wedding dress. Sure this place is likely a scam, but it is so easily avoided if you do a quick google of the site BEFORE you buy.
Hi - DO NOT USE TopBridalDresses.com!
I ordered three bridesmaid dresses from them in January 2011. When the dresses turned up they were the wrong colour - and very frumpy compared to the photos of what the Bari Jay dresses should look like.
Sara from TopBridalDresses admitted that they were the wrong colour so I returned them to China. It was too late to have new dresses made so I asked for a full refund. They offered to refund $300 out of the $540 I spent! So they end up with dresses that they'll probably send to someone else, and $240 of mine. I got nothing for my time or money.
Instead I had to buy last-minute dresses from a shop, but it was worth it as I loved them.
It's not worth the potential savings if you or your bridesmaids actually want to look amazing on your big day.
PS I bought a Maggie Sottero original wedding dress in Sydney, Australia, which was absolutely stunning. I managed to get it half-price as it was off-the-rack and I needed it quickly. Anyway, lovely dress and I'm so happy with it.
Hi, guys yes I had received beautiful dresses from this website. Just wanted to let you know the dresses arrived today and they are
beautiful thank you guys again u do such a good job and I ordered the dress through email with the outstanding customer service.
Now the dress arrived and would be happy to recommend u to other people thanks!
Don't agree with those who complain. I received skirt very good quality, and their service is also very thoughtful. Don't know why were there so many people share evil review? Is there one received a beautiful skirt?
Terrible Terrible Terrible. I ordered a Couture dress from this website. I was looking for a good deal and thought how bad could this be? Well it was a huge waste of my $300. Instead of the swarovski crystals I got cheap dollar store sequence. When I called they did say they make replicas but I didn't think it would look so cheap. I read all the bad reviews and unfortunately someone convinced me to "try". I'm writing to let you all know "DON'T EVEN TRY IT". Please listen to all these reviews.
Hi, guys really thank you for your recommendation of the website. I had searched on the website and yes it is really nice for me to do that on the website. There are so many dream dress on it besides the price of the dress is so nice since I am on the budget balance.
I had talked with the customer service she is so kind to answer all my questions then I make the decision to have a try.
Tomorrow I would like to order by email then look forward to receive the beautiful dress in the near future!
Oh, I 'm glad to share my experience of shopping on Topbridaldresses.
The customer service on this site is excellent. I had so many questions before ordering this dress and they were all answered by the live chat. It took some time to get all the answers, but it was the help i needed before making a purchase.
later I placed my order for Terani Prom Dresses - Style JP247 from Top since I am petit then ask the customer service to alter the train length for me and when I receive the dress it is comes out with right length I really thank her so much for the details.
I like it very much and enjoyed this site and purchased my dress here.
Overall I was happy with my purchase. Thanks.
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I don’t know why so many people have complain about Top Bridal Dresses! I ordered a wedding dress 3 months ago, and it is really perfect. My friends also said it was a beautiful dress.
This is not a complain! Thank you Top Bridal
I ordered a dress from TopBridal last month because the price was so low.Hopefully it gets here on time and is worth it. If not, oh well my loss.
Honestly though, I'm not sure why anyone at all would complain that it is a replica and not do your research before you lend out a credit card number. Like are you that naive in today's day and age that you trust a random website and then actually complain after that you got scammed? Geez people there are tons of scammers out there...do your research or be prepared to get scammed. Instead of wasting your time complaining, spend it wisely and know exactly what you are getting before you spend hard earned money.
And I should say I'm so happy I got this dress from topbridaldress.com!
I definitely don't regret deciding to take a chance with ordering from top bridal.