The Good Guys reviews and complaints

I received a voucher 2 months ago and the voucher code hasn't been working since. I have had a chat with customer care and was told that they will unlock it. This thing has already been done 3 times, and the code still doesn't work. I have also lost the sale price of the item I was planning to buy but every time I get a respond in a few weeks, I get notified that the voucher has been unlocked but I keep getting the same issue that it isn't working.

All the more the team takes no initiative to reduce the price of the item as was promised by customer care for me to proceed.

I am exhausted with the multiple back and forth with your team.

It has been a very small thing and is going round for months and the voucher would expire soon.

Hello

To whom it may concern;

I ordered a washing machine back on 4/12/24
Hisense 7.5kg when it was in stock, it stated it should be arriving on the 12th then changed to the 14th then suddenly my order was back on order and wasn't in stock. I understand things change, I was then told by the online chat team that another delivery would be coming on the 24th xmas eve which is a bit random as most things close for xmas period ?

My issue is that I work in the hospital and I cannot be using random laundrettes to wash my clothes I need to get this washing machine delivered ASAP.

I get to whomever reads this email probably doesn't care but I need to have an exact date when I can get this washing machine as it has been going on for too long now and is stressing me out. My nearest store would be Moore Park near Randwick in Sydney.

Can someone please help resolve this.

Kind regards
Lauren

Monday 09/102023.

1335hr we walked into the good guys at Erina Fair NSW 2250 to price Apple AirPods. Harley was the person assisting. Price Harley informed Donna that they were $220.00. I, (D) asked what were JB hifi selling them for? Harley responded "I don't know. Im not there" I asked my friend if they would mind walking with me to JB hifi? My friend was happy to do this with me. Harley then pulled out the scanner and stated. "They're owned by the same company and they're the same price. (D) paid $220.00 and left store. (D) felt that Harley wasn't being honest BS was intentionally being misled. And proceeded to walked to JB hifi to price the exact product. JB Hifi's price $179.00. (D) walked back to the good guys and got a refund. Lady assisting me checked the price and confirmed that (D) was correct offered me to purchase the AirPods for $178.00. (D) declined and asked for a refund. (H) blatantly misled and lied.

We were to have a fridge delivered to Mornington. Customer was Sonia Tallarida at Nunns Rd.

The delivery driver and his jockey refused the first delivery and then said they need 4 people and return the next day. The next day, 4 people turned up and the driver still said it’s too hard. So they left without delivering the fridge.

We do not have time firstly to cancel out days waiting for a delivery that doesn’t happen. We then have wasted hundreds of dollars in frozen food as we piled everything out to accommodate the changeover that didn’t happen. We require some sort of compensation, this is a very unprofessional way to do business. It has been a nightmare trying to contact anyone at good guys to help.

Scammers. Took my money and cancelled my order. Had purchased a washing machine, a fridge and a tv totally $3175. Called in to request next day delivery and got told order was cancelled.

Been over a week and no refund. No money to go out and buy again. Lost out financially through faults of theirs and no compensation. Too lazy to even reply to my complaint emails.