The Good Guys reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about The Good Guys
Welcome to our customer reviews and complaints page for The Good Guys. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with The Good Guys.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used The Good Guys's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with The Good Guys, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
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Faulty ps5, game disc sent away in ps5 for repair is not being returned. Hoppers crossing store customer service is awful.
I purchased a PS5 from the hoppers crossing good guys store on 11/07/2023 for my sons Birthday, it was faulty from day one, games crashed constantly and could not be played so it was used as a youtube player for a couple of months, i tried to call several times, at different times of day and no one at the store answers the phone, due to a family member...
Read full review of The Good GuysCustomer service
I been to good guys hopper crossing today to return the product which I bought yesterday, it’s a faulty product, return that one. I also bought dyson v11 three months ago which is also faulty. So asking customer service lady to return the product, while I am talking to her I asked for the manager that I need to talk, then the girl on next counter named...
Read full review of The Good GuysService
Monday 09/102023.
1335hr we walked into the good guys at Erina Fair NSW 2250 to price Apple AirPods. Harley was the person assisting. Price Harley informed Donna that they were $220.00. I, (D) asked what were JB hifi selling them for? Harley responded "I don't know. Im not there" I asked my friend if they would mind walking with me to JB hifi? My friend was happy to do this with me. Harley then pulled out the scanner and stated. "They're owned by the same company and they're the same price. (D) paid $220.00 and left store. (D) felt that Harley wasn't being honest BS was intentionally being misled. And proceeded to walked to JB hifi to price the exact product. JB Hifi's price $179.00. (D) walked back to the good guys and got a refund. Lady assisting me checked the price and confirmed that (D) was correct offered me to purchase the AirPods for $178.00. (D) declined and asked for a refund. (H) blatantly misled and lied.
Desired outcome: A formal warning given to Harley. A decent store credit for my time wasted in/out of store. And the process of making a complaint. A written apology from Harley.
Delivery
We were to have a fridge delivered to Mornington. Customer was Sonia Tallarida at Nunns Rd.
The delivery driver and his jockey refused the first delivery and then said they need 4 people and return the next day. The next day, 4 people turned up and the driver still said it’s too hard. So they left without delivering the fridge.
We do not have time firstly to cancel out days waiting for a delivery that doesn’t happen. We then have wasted hundreds of dollars in frozen food as we piled everything out to accommodate the changeover that didn’t happen. We require some sort of compensation, this is a very unprofessional way to do business. It has been a nightmare trying to contact anyone at good guys to help.
Desired outcome: Store cash back amd some answers as to why this has happened. We feel the delivery company is also refusing jobs or making up excuses that will get them multiple deliveries and really round off the good guys.
Rud and insulting behaviour by sales representative
My brother and I visited the Good Guy Malaga Store on Saturday, June 24th, 2023, around 4:30 PM. Our intention was to purchase a clothes dryer and a laptop from Store. I have been a loyal customer of Good Guy, buying all my home appliances, office equipment, and electronics from this store. Whenever I need to buy something, I always check Good Guy first, a...
Read full review of The Good GuysStore credit voucher that never had any credit
I purchased a new dishwasher which was advertised with a cash back credit from The Good Guys online. The purchase had no issues. 1 week later the credit arrived and when I tried to use it on-line, the store credit code registered as successful, but did not change the final purchase total. Customer service cancelled the transaction and issued a refund. I...
Read full review of The Good GuysTook my money and no products
Scammers. Took my money and cancelled my order. Had purchased a washing machine, a fridge and a tv totally $3175. Called in to request next day delivery and got told order was cancelled.
Been over a week and no refund. No money to go out and buy again. Lost out financially through faults of theirs and no compensation. Too lazy to even reply to my complaint emails.
Desired outcome: Refund plus compensation
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