Takeherb.com reviews and complaints

I had a horrible experience with takeherb.com. I'm livid. I ordered a product from them. Twelve days later it did not arrive. I call and told them that my product had not yet arrived. The "customer service" rep then told me that I had received an email stating that the product was discontinued and that I was refunded. I have received no such refund or any email to that effect. She then said she would resend the cancellation. The cancellation stated that they regret that I cancelled the order. What? They cancelled the order. I called them back and the "customer service" rep had the audacity to hang up on me. Do not order from this sham of a storefront!

Placed online order March 4th 2011. Order arrived with wrong product (turns out their web site had wrong product numbers beside product pics). They told me to return thru post office but post office denied return shippment because box had been opened; (hence, TakeHerb was leading me to cheat the post office; (it was TakeHerb's fault wrong product was shipped, not the Post Office). So then I had to get a return label from TakeHerb (i.e. several more days go by as I wait). I returned product 10+ days ago & called this morning & they told me they got my return but product that I ordered was not available in the size I wanted (WRONG !). After going thur it again with their customer reps explaining that my requested size IS available (per their site & per the original manufacturer), they told me they will ship as soon as the size I requested comes in. It is now Apr 15th. We'll see how long this goes on. These people are screwed up in. Unless you want problem, after problem, after problem, take your business somewhere else besides TakeHerb.com.

Ordered on February 26th. A month later, card never got charged, product never got shipped. After several emails, no response but order was suddenly charged on my card. After several more weeks and never receiving product, I called and a customer rep said he would refund my card. After SEVERAL MORE WEEKS and still no product, I emailed again asking where my refund was and a couple of days later instead of addressing the promised refund, I get an email saying my product has been shipped. This website is a disgrace to online ordering. After months of trying to get a product with horrible communication, I would pay twice as much for a product from a legitimate company before I would order from them again.