I have ordered tobacco products from e-Tobaccos twice before. The first time went without a hitch, the second I had a bit of a scare when I was given a defunct tracking number, but nevertheless the product was delivered. This time, however, I ordered my usual 20 bags of Golden Virginia, costing £231, was told the product was in stock, the payment was confirmed on the 20th of February and... nothing.
I emailed them to ask what the delay was and was told "there were difficulties being experienced in processing orders". 48 hours later the website went down with the note that all pending orders would be shipped or refunded. Well, I can tell you that NEITHER has happened. My emails have gone unanswered and while I can forgive a delay for them to sort their business out, it has been over a month since I last heard from them.
This is NOT a reliable business. I wouldn't go so far as to say it was a scam because I have successfully (albeit eventually) bought tobacco from them before, but this time they have taken my money - money which I can hardly afford to pay for such a luxury as tobacco, let alone give it away to undeserving con artists - and would not trust them again with any amount of money. I've now had to quit smoking because I can't afford it anymore. I am immensely disappointed and will tell everyone to steer clear.
STAY AWAY FROM THIS COMPANY. They are not a scam, but they might just as well be. You won't see your money again. Buying tobacco locally might seem more expensive, but believe me, when you've shelled out £230 and have nothing to show for it, e-Tobaccos becomes a lot more expensive. AVOID.
If e-Tobaccos read these complaints like they've done in the past and wish to settle then my order reference is #935957.
I am a victim of the on line scam e-tobaccos.com. I ordered more than $200 from https://e-tobaccos.com/ and the transaction were charged under the name “ICI” on my...
I am also a victim of the on line scam e-tobaccos.com. I ordered more than $200 from https://e-tobaccos.com/ and the transaction were charged under the name “ICI” on my VISA card. So far, at the end of MAR, I have not received any delivery and product from them, In addition, they have neither physical address nor contact phone number except [protected]@e-Tobaccos.com email. Once they received your money, they almost ignored all my emails regarding to the order. So frustration. This is obviously one of the on line scams. The e-tobaccos is located in SPAIN.
e-tobaccos.com is a scam. e-tobaccos.com takes your order and processes payment immediately EVEN THOUGH THEY HAVE NO INVENTORY. When they finally did process my order, they sent me bags of strange loose tobaccos rather than the cartons of cigarettes I ordered. They have refused to respond to my repeated requests to send the missing product or to process my refund. Several years ago they used to be a legit company distributing tobacco out of Spain. Now they just take orders online and steal money from innocent customers. I am going to now ask my credit card company to proceed with filing complaints against the e-tobaccos.com merchant services provider so that they will have to be investigated. Anyone else having problems with these scammers should do the same so that their e-commerce abilities get shut down. STAY AWAY FROM e-tobaccos.com.
I have ordered tobacco from e-tobaccos and am deeply disappointed. I have made a bank transfer which has been debited from my account on the 18th of June 2012. I ordered a product which according to e-tobaccos "Availability Very high. Usually ships in 24 hours" After long delays, my order status never changing from bank transfer pending and a total of 18 ignored emails i searched the net and have found literally hundreds of complaints on forums, boards etc... It appears that the only way that you can actually get what you have paid for is by complaining on-line before they actually do anything. I have had 108.98euro stolen from me by e-tobaccos. Don't buy anything from them.
Order number #922198
I visited e-tobaccos.com around christmas time and decided to place an order due to their promises of "2-3 days delivery guaranteed" and "all orders confirmed within 2 days", so I put the order through around 26th/27th of december and was delighted not to get an Out-Of-Office or a Christmas Holidays notice, I naturally assumed that this business was so dedicated that they were sending their wares off within the christmas holidays.
I waited a few days and saw that the order was still "pending" so decided to purchase my tobaccos elsewhere, after three or four days I sent them an email stating I was no longer interested in the business and requesting that they do not follow my order through.
Around the 9th of January, at least two full weeks after I placed the order, I recieved an email stating "payment recieved", to which I emailled asking why they have charged me after my request to cancel the order, several days later I recieved another note from them, ignoring my requests to cancel the order and stating that they were out of "Mynheer" tobacco, the reason why I chose to use e-tobaccos aside from their stated timeframes and accolades as displayed on their website.
On emailling them back, having a third request to cancel the order, I stand over £100GBP out of pocket and it has been a full four weeks since I placed the intial order.
To think that they not only displayed the stock on their website as available and purchasable, but that they cashed my order, not only after repeated requests for them not to, and with them not even having the stock in or checked as available is absolutely insane.
It has it displayed on their website that "any complaints have to be taken up at a Spanish court of law". As ridiculous as this seems, a flight to Spain costs less than what i've spent on this order and I can bring it up in the small claims court that my travel fees will have to be paid by e-tobaccos, which makes sense. These proceedings are the ones I will take if my order is not cancelled and full and my money returned to me.
This site is a scam, £395.00 pounds taken out of my account, no delivery, they return your emails with no results, checked on the web, many more have been caught. thier site looks very professional.why do we forget to check sites out before hand.
I ordered tobacco for 113.- EUR in December 2010, and transferred the amount to the owners bank, Mr. J.M.Galet, Open Bank Santander Consumer S.a. in Madrid December the 14th. The company did not send the goods, and it seems to be a policy not to answer e-mail requests. Instead of answers, the companys e-mail system generates "troble tickets" stating that they will deal with the question within 48 hours. However, no answer are forwarded. After I threatened to file complaints against Mr. J.M.Galet and against e-tobaccos.com, I actually received an answer from Mr. Felipe Fernandez the 1st of February 2011, stating that they are unable to deliver a part of my order and that they would like to have instructions on how to proceed. This is very interesting, because it shows that the mails are read, but the company simply do not answer them, at least not until someone threatens with official complaints against their owner! I instructed the company to send the goods and to exchange the undeliverable goods with another product. And guess what? They again refuse to answer my mails! Even if they ask me for instructions, which Mr. Fernandez also does in this forum, THEY NEVER ANSWER which makes in impossible to communicate with the company. I have now asked for the delivery several times without any reaction from e-tobaccos.com. I have also discovered that Mr. J.M.Galet operates a wine export company, AporVino, which has a home page with exactly the same design as e-tobaccos.com. I would not trust any of these two companys, and I want to warn all readers for Mr. J.M.Galets scam business! And just in case Mr. Fernandez would surface in this forum again, asking for information: My order number is 913467. Please send the goods, just exchange the undeliverables with a comparable product! S. Forsberg, Sweden
I have traded with this company on three occassions, twice last year and had no problem in receiving the goods I ordered, but unfortunately the goods I ordered in July 2017 have...
I am a victim of the on line scam e-tobaccos.com. I ordered more than $250 cigarettes from https://e-tobaccos.com / and the transaction were charged under the name ...