I was subjected to unacceptable service and treatment by them.
I wanted to book my international tickets through them on a specific date and was told they will be able to do it for me. I kept sending them almost daily reminders given that the ticket prices on the dates i was planning on travelling was very expensive. I was repeatedly told not to worry and everything was going as planned. After a week, they suddenly told me that the tickets werent available and i needed to pay an extra 200$ for the fares.
When i questioned them on this, the travel agent showed unbelievable attitude saying since she has 10 years experience in the business and i needed to show courtesy for her efforts etc. Then when i formally sent in a complaint to their company saying i will have to write reviews about them on yelp or other websites, following are 2 mails i got as response.
"If you have one bad review written, I will have more than 500 of my clients write reviews about me, and your review will never be reviewed"
and 2nd email said
"Go ahead and write bad reviews. Spread the word
You review is not going to break our business."
I am quite shocked at the attitude and service shown by sunnyvale travels and i urge you to take my complaint seriously.
This is to report the pathetic experience I have had with Sunnyvale travels. A couple of weeks ago I needed to book a ticket to India. At the time of booking, I was advised to fly via Cathay Pacific as it was supposed to be cheaper and have the same level of experience as Singapore Airlines. Also it was informed that the flight could easily be rescheduled. However, later on when I actually needed to reschedule the flight, I was told that it cannot be done on all days as the airlines only flies on 3 days of the week and not every day. What is surprising is that they did not consider it necessary to inform their passengers of the complete flight restrictions and try to do a hard sell of Cathay. On top of it, the agent involved retorted back suggesting that she had suggested Singapore Airlines. As I did net-surfing , I came across a similar complaint filed by somebody earlier and I thought I should highlight the poor/rude behavior of Sunnyvale Travel agents.