Two shoes were purchased on 21 April 2008 and I was assured that exchange would be possible within a week. I took the shoes back for change to one size lower on 23 Apr. They refused to change one shoe on grounds that it was Used. I had admitted to it having been worn inside the house and on carpeted surface for trying out. They reluctantly agreed to change the other shoe as it also had a minor manufacturing defect. However, the next size was not available. I was then persuaded to take some other pattern shoe. I chose 3 or 4 other designs ( more expensive ones) but they did not have the size. The floor manages insists that refund is not possible and that I may contact at a later date for Exchange only. I managed to get this in writing from them (on the reverse of the original bill). They had taken back the shoe on deposit but so far the sizes are not available. This is undue harrasment. The matter was reported to Consumer Helpline on 29 April..
I had bought two products from Sreeleathers earlier as it was recommended by a Kolkata friend of mine. But unfortunately, my recent experience highlighted something which has totally changed my opinion of them.
Sreeleathers is a big zero on customer service. I had bought a pair of shoes in June '07. I got around to finally wearing it in September. Within 3-4 days, the stitching on both the shoes came apart. As it was new, i rushed to them to replace it. To my surprise, I was told that the warranty time has elapsed and they can only repair them, which they will do in Kolkata and courier it to me taking only 8-10 days. I relented, though I could've got them repaired for Rs. 20-25 immediately from a good cobbler. its been 2 months and despite calling them almost 25 times, they are just stalling. Everytime some uncouth sales person talks to me and tells me to wait. Even a personal visit is wasted.
For products that are no great shakes for the money, they really have a matching lousy customer service. I don't think they will ever send my shoe back.
Is there a recourse. This behaviour should be made known to the scores of people who throng their store, thinking they are getting a good deal. They should know what to expect from Sreeleathers, incase their lousy products are to be replaced or repaired.
I am a regular customer of Sreeleathers in Connaught Place, Delhi. The sales man there seeing our regular visit offered a scheme that if I purchase 12 items thirteenth item will be free. This offer was made on 04.04.2007. Accepting the offer I have asked him whether the purchase made on 25.03.2007 will also counted for the purpose. He and the Manager in the counter agreed for the same and asked me to bring the bills of March. Subsequently we have purchased another 4 items on the same day(4.4.07). As per scheme the purchases shall be within 0ne year period. On my scheme card it the validity period is mentioned up to 03.04.2008.
On 02.07.2007 we have once again visited the shop and selected a leather bag costing Rs.1799/- and came the counter with March bills to enter in the card and also to enter new purchase, of which bill was yet to be made. The Manager in the counter refused to enter March bills. When we have reminded him of our conversation, he flatly denied the promise. We understand that it was made just to force us to purchase more. Then we refused to purchase the selected bag and left the shop.
We feel the shop cheats the customers by giving such false schemes. Necessary action shall be taken against them under MRTP Act.
I bought two pair of shoes on 02-04-2006 from sreeleathers (Cannought place, New Delhi) and within a month time both shoes were got damaged (in one paid stitching came out and in other upper leather got crushed) both paid of shoes were taken for repair on 03-06-2007 vide memo no. 1661 & 1662 after repeated personal visits and long arguments with their executive. The due date for delivery threw courier of both paid of shoes was 20-06-2007 but only one pair has been given after personal visit on 24-06-2007 and delivery status of other pair is not traceable yet.
Even after paying amount equivalent to branded shoes, poor quality has been served and I have been harassed to get my shoes replaced or repaired.