Spruce Power reviews and complaints
Billing
This company's billing practices are unscrupulous. I receive bills for payments that have already been paid. Just about every month I have to run copies of the checks that have cleared my bank and have been cashed by Spruce Power. They need to be shut down and quit and turn over their accounting firm that knows what their doing. I want to join in on a Class Action Lawsuit for harassment.
Read full complaint and 5 commentsCustomer support for solar system
Spruce Power purchased my lease agreement in January 2022 from Sungevity Solar. I had no input or ability to object from this occurring. I was simply told after the fact that it had occurred. My system then stopped producing electricity in August 2022. Although my contract specifically states that the vendor is supposed to monitor the system for...
Read full complaint and 2 commentsImproper billing
I have been dealing with Spruce Power for the last few months because they do not know what they are doing. Since they changed their billing system earlier this year, my automatic payment is never taken out and I keep getting collection calls and bills that are outrageous. I have been hung up on, waited 30-60 minutes, left messages (never receive a call...
Read full complaintSolar
Spruce power purchased the lease of Solar panels on my home in Aug. of 2020 since then the system has malfunctioned 3 times and total down time is 13 months and counting. There collections department calls and emails at least 4 times a month threatening negative reporting to credit bureaus which is not allowed per contract. They refuse to credit my account...
Read full complaint and 2 commentsIncorrect billing
Before February 2023, All bills with Spruce Power were paid through ACH checks with my bank. In March, I started to receive bills by mail,stating amounts way above the previous ones that were steadily $68.78. On 3/01/23 the bill was for $73.35 but has not been withdrawned from my bank account. On 4/01/23 the amount went back to $68.79. I called Spuce...
Read full complaintUnreported solar power spiked my bill
I have wrote this letter and no response I would like someone to call me so we may speak and not just follow up with an email response. After speaking with PG&E several times they have determined that your company was not properly reporting the solar power generated by my solar system for the months of June, July, August, and September 2022. They have no...
Read full complaintBroken solar panel system
In June 2022, we noticed that our NV Energy bill was significantly higher compared to last summer. Since then, we collectively called Spruce Energy’s Customer Service number which is provided on the bill [protected]) and repeatedly left messages only to be informed that someone would be in touch “shortly” to discuss our concerns. On October 10, 2022 we...
Read full complaint and 1 comment
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