Spruce Power review: Solar

Spruce power purchased the lease of Solar panels on my home in Aug. of 2020 since then the system has malfunctioned 3 times and total down time is 13 months and counting. There collections department calls and emails at least 4 times a month threatening negative reporting to credit bureaus which is not allowed per contract. They refuse to credit my account with the guaranteed production outlined in the contract. After searching online this is not an isolated incident but seems like company policy as hundreds of people are being taken advantage of. They even set up multiple companies to further hinder liability the 3 that I am aware of are Spruce Power, Energy service experts and Sunserve energy residential... Hold time is over an hour plus why bother when they refuse to address the issues. they do not respond to emails.