Skinful Med Spa reviews and complaints

I suffered first/second degree burns at Skinful Med Spa and I'm now left with hyperpigmentation over several large parts of my body. They have been negligent at best, which was evident in the lack of a patch test that was NOT done which is a standard practice of a qualified Esthetician. Also, the day I notified them I was burned, the owner (Carolina) quickly rushed me off the phone advising me that the person (Laurie) who performed the laser services would call me back but instead she left for the day. It's been several months since the burns and I have made several attempts to work with the spa to rectify their error, but they have not been receptive or done anything to make it right. Carolina has not returned phone calls, does not answer the phone and keeps her voicemail full. This is the action of someone who claims to be concerned for my well being and has intentions to rectify her business error. It is horrifying that a place like this remains in business leaving unsuspecting consumers at risk of their negligence, lies and unqualified staff.