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CB Unauthorized Charges Shopping Essentials Plus
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4:05 pm EDT
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I want to stop getting billed by this company. Today I tried to call and discontinue my membership. Someone that answered the phone said that the company could not speak with me about cancelling my account. He also said that I could cancel my account online. I tried to go online to cancel my account, but only was denied to get to the company. I believe that...

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11:31 am EST
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Shopping Essentials Plus fraudulent charges

Yeah to everyone voicing their complaints--I too have been a victim of Shopping Essentials Plus--and after reading all the complaints about them all over the internet, I was ready for the fight. I called today, and after a lengthy hold time, was helped very professionally, courteously, and promptly. They reveresed all the charges (6 months worth) without any question or hassle. I'm sure it is largely due to our voices being heard. Their phone number is [protected]. Give them a call--get your money back!

Country of complaint: United States

Address: California

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9:57 am EST
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Shopping Essentials Plus Scam

They charged my credit card $19.95 per month. We didn't notice it for the first two months. When we called to question the charge, the FIRST teleprompt was "press 1 to cancel", which speaks as a huge clue toward customer satisfaction.

They said I clicked on a banner, which I NEVER do. I know I did not give my credit card or e-mail address info either, which they somehow had.

They also said they mailed information (U.S. mail), but we never received anything (they don't have my mailing address anyway).

This is a SCAM.

Company Business Name: Shopping Essentials Plus

Country of complaint: United States

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6:40 pm EDT
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Shopping Essentials Plus Never Signed up!

I received a notification of membership and that they would start charging my account! I never heard of these people. I called immediately because I NEVER sign up for anything online. I canceled it but asked how this happened. She said I signed up by purchasing something online from THE STICHERY - a company I have never heard of and never ordered anything from. It makes me very uncomfortable that they got my info somehow. When is Obama going to start putting the brakes on these inline SCAMS!

Company Business Name: Shopping Essentials Plus

Country of complaint: United States

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6:23 am EDT
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Shopping Essentials Plus Unauthorized billing

Shopping Essentials Plus is a fraudulent company that debits people's accounts for various amounts without consent. They are linked to different companies on the web and these other websites supply them with your credit card company.

They have been debited my account for almost 6 months now. I have informed my credit card company that I did not authorize these charges. I also called the company and spoke to shaya 70014 as well as Willford 7329. They try to make you feel that they are in the right but I persisted that I knew of their scam and they were going to refund my money- end of subject. Finally Willford said my money would be refunded it 2 business days. I guess I'll have to wait and see.

Company Business Name: Shopping Essentials Plus

Country of complaint: United States

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Bobby49
Tokyo, JP
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Nov 05, 2009 9:10 am EST

I never signed up for this service, yet they having been taking from my credit card account for a period of time I am too embarrased to mention. They seems cooperative by phone and stated they will refund my money,
I hope other complaints have made my refund possible and that I get back ALL the money they took

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jjmunoz92
Gardena, US
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Dec 01, 2009 10:32 am EST
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yeahh same thing happened to me, i was getting charged $14.95 for 4 months and i hadnt noticed until yesterday i called my bank and they gave me the number to call the company so i called and i spoke with two people(1st person was just a representative i guess but the 2nd person was the "supervisor") so they credited my 4 months back but they said it i signed up for something on restaurant.com i dont know theyre just crazy!

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1:01 am EDT

Shopping Essentials Plus Fraudulent Practice

This company has been deducting money from our account without our permission. They have deducted $14.95 a month since Christmas which is when we probably ordered something online for a family member.

Company Business Name: Shopping Essentials Plus

Country of complaint: United States

Address: Norwalk, Connecticut

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Happy5_ldy
Snellville, US
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Apr 21, 2010 6:40 pm EDT
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ANY ONE WHO HAS A COMPLAINT ABOUT SHOPPING ESSENTIAL (PLUS) NEEDS TO FILE A FRAUD COMPLAINT WITH THE ILLINOIS ATTORNEY GENERAL OFFICE! THAT IS THE ONLY WAY WE CAN CLOSE THIS FRAGULANT COMPANY DOWN. IF THEY GET FLOODED WITH COMPLAINTS ON THIS COMPANY THEY WILL HAVE TO PRESS CHARGES ON THEM. IF YOU NEED ANY INFO PLEASE CONTACT ME AND I WILL TRY TO HELP. I JUST FILED MY CLAIM TODAY AND HAD TO DO SO IN THE MAIL. SO IT WILL BE A WHILE BEFORE I KNOW WHAT WILL HAPPEN WITH THIS CLAIM. I just noticed that there has been a charge taken out of my account every month for the past 11 months. I don’t usually look that closely at my statements unless there is a big charge or something. It said on my statement shopessplus and their phone number [protected] so I called and they don’t know how they got my debit card # . They tried to say I signed up when buying something on line from The Pyramid Collection. I would know if I gave my card # out to any one. I don’t know if these companies are in it with shopping essentials but it sure looks like they must at least know about it. I will be sure to call them and let them know so if they don’t know what’s going on they can make a decision to do something about it. Because it’s that other company that will get a bad name too. I know I won’t use that company to buy anything EVER again. I asked if they sent me anything in the mail and they said no they only sent e-mail. Which is such a scam because if its not a company you know it may just go to spam or you put it in spam your self not wanting any viruses! This is a total scam and I cannot believe it has been going on so long. Most people do not know what to do when something like this happens. My sister worked for the attorney general in Oh and ever since she worked there I have learned a lot about my rights as a consumer and resident in general. Most people just don’t know their rights and it’s a shame. I know I didn’t know how much I was uninformed until I found the waste of time BBB and the attorney general.

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shery83
Chicago, US
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Aug 08, 2015 4:20 pm EDT

I ordered from Serengeti Catalog online in April 2015. In May, June, and July $14.95 was charged to my credit card for a VIP Membership. I did not knowingly sign up for any membership. After reading the numerous complaints and how many years these people continue to steal funds from people, why aren't the attorneys general in the states where these unscrupulous companies operate investigate, fine, and shut down these thieves. I have contacted the BBB, the attorneys general in MA, IL, and MI, I will continue to post and share on facebook about buying anything over the internet, because it seems these companies are interlinked and too numerous to count.

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Mountain Girl
Reno, US
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Mar 02, 2012 2:13 am EST
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These people are criminals. They have been charging me since 2009 and told me today when I cancelled that a catalog company online called Linen Source, from which I have ordered from in the past, was the referring org. I have no memory of signing up for anything, even a trial. This is outrageous. I have written them saying I will pursue a complaint against them.

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bdunbar
Everett, US
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Aug 25, 2011 5:33 am EDT

These awful people got me when we were truly down...I'm thinking the charges started while we were on vacation in Idaho, still not sure? I should have noticed sooner. Unfortunately we flooded 1/7/09. They charged merrily along while our house was gutted, built from the subfloor up (thanks to friends and family, flood insurance pays for as it was minus depreciation...) As I'm finally finding some old statements to amend taxes I see this. They charged at least 300.00, can't tell as we lost some things trying to get stuff up as the water came in. I am so mad, frustrated...just ...Finally coming out of a foggy depression...it happens when your world turns upside down, looking for any information to rectify this. Granted, , , , , , , , , , , probably out of luck with time gone by, still sorting the paperwork, it's just so creepy! Thanks.

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LOIS HICKS
US
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Aug 12, 2011 6:44 pm EDT
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I just tried to login to the address given to get the $25.00 WAL_MART shopping card that i won and i found all of these complaints. This is totally awful since there are so many people out there such as myself that was counting on this m0ney card for groceries. I am in my late sixties, live alone, and am on a very low monthly income as well as millions of others. AM hoping the bad people are caught, sentenced, and have to live month to month on little food like we do. THANK YOU FOR LISTENING.

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annoyedbyfraud
Lynden, US
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Aug 01, 2010 2:25 am EDT

July 2010 -

From reading this post, it appears that this issue has been around for over two years. I just noticed the $19.95 charge to my account as well, they have been doing it for the past 3 months.

I reported to my bank as fraud... I cant believe after two years they are still up and running >(

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Dreamstalker
Quincy, US
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Apr 03, 2010 10:45 am EDT

Verture/Adaptive Marketing uses many shell companies, only one of which is Shopping Essentials. The cancellation of that one worked, but now I'm trying to get rid of something called Galleria which also goes through Adaptive/Vertrue/DealPass/whatever name they're using this month . Unknowingly, when I cancelled SEPlus, I also cancelled the "Member ID" that Galleria uses (so they can now legitimately claim that they have no record of me).

Still have no idea how they got my info, I suspect my card company gave it to them (otherwise, how can a charge keep showing up on newly-issued cards?).

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Shopping Essentials Plus is a SCAM
Miami, US
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Mar 03, 2010 2:25 pm EST

I have been receiving monthly charges of $19.95 for the past 4 months (for some reason or another it slipped by me). So I called my credit card company and asked for more details on the transaction and they told me the full name of the company, Shopping Essentials Plus, and gave me the phone number to try and resolve the issue on my own first.

I called the customer service number [protected] and spoke with a rep who told me that they had received my information from Restaurant.com's website. I've purchased from Restaurants.com before and never had any issues, so I didn't believe them. After complaining to the Shopping Essentials Plus rep about how I never gave consent nor agreed to these charges, she offered to cancle my "membership" and credit me for a refund while rushing to hang up the phone. Before she could hang up, I asked her the total of the refund and it was only the last month's worth. After complaining more she passed me to a supervisor who then only offered one more month's worth (2 of 4 charges). I told her that her offer is unacceptable and reiteratted that I did not approve these charges. FINALLY she agreed to credit my card for all charged payments and hopefully within the next few days I should be receiving the credits.

I was so shocked that they said my information came from Restaurant.com, that I called them to complain and make sure they were aware of the situation. The rep appologized and informed me that they were advertising on the front page of their website and supposedly that users had to click something to be charged. She also informed me that they removed them from their site and are offering to help others who were not able to recover their money from Shopping Essentials Plus.

I'm going to try and file a complaint with the Better Business Bureau, the more complaints the better! Imagine how many people they scam daily and how few people are able to receive full refunds. Disgusting!

For everyone out there, Shopping Essentials Plus is a SCAM! Beware and stay far away!

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Gocart
US
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Feb 28, 2010 5:06 pm EST

I just discovered that I have been charged since 8/8/09. No, I didn't carefully screen my statements. They arrive online and I just never check them. Guess I will now. I have cancelled and sent an email to Shopping Essentials Plus.
This drives me crazy. I never click "yes" to any of these popups or inquiries. They just hijacked my information.

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Mad as Hell
Reading, US
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Feb 16, 2010 10:39 am EST

I just found out that Shopping Essentials (SHOPESSPLUS [protected]-442-5774 CT or SHOPPINGESSEN44325888-999-0564 CT) has been charging my debit card since 1/08 from 11.95 to 13.95. I immediately called the bank about this information. They told me that I should never use a debit card to shop with, (I have heard this a few times before), I need to fill out a fraud complaint, and call Shopping Essentials close my so called account and stop and more charges. I have completed the 3 steps the bank has given me. I contacted Shopping Essentials to close my account and requested all charges be returned to me, at first they said they would only send the last charge. I asked to speak with a supervisor who basically told me the same thing. I spoke with Veronica, whom I informed that my card number had changed three times in the period they had been charging me, and all the other companies that I know that I was doing business, I had to contact them to give them the new account information. I asked how they were able to obtain this information and the other companies had not? I did not receive an answer for that question. However I found this article on line (http://www.prnewswire.com/news-releases/adaptive-marketing-llc-calls-for-industry-wide-internet-marketing-standards-70179487.html) which indicates that they will provide a free, no questions asked refund of all of my monies should I request it. Veronica told me that they would only refund a year’s worth of charges. I informed them this was unacceptable and asked if this meant that the executive team at Adaptive Marketing or Vertrue was lying to the public about this? The Supervisor (Veronica) put me on hold for a minute and came back indicating they would provide a full refund from the first charge to the last charge. I should see it in about 3-5 business days. I will not hold my breath. Here are some of the names of the executive team at Vertrue and Adaptive Marketing found on Linkedin

•Bruce Douglas General Manager at Adaptive Marketing
•Pamela Cohen VP, Marketing at Vertrue
•Gary Johnson Co-Founder, CEO and President of Vertrue Incorporated
•Jay Sung President, Adaptive Marketing, Vertrue
•Kathy Tuite SVP at TransFirst
•Rita DiPalma Vice President, Client Services at Vertrue
•Jon Eisenstein SVP & Chief Information Officer at Vertrue
•Duane Gereski Senior Director, Marketing at Vertrue
•Catherine Louw Senior Director, Online Marketing at Vertrue
•Michael Quinn Director, Online Marketing at Vertrue