I actually forgot about this site a long time ago but recently received some kind of email from Satellite Direct.
The story was simple. I signed up for Satellite Direct service over a month ago and paid for a life time membership. Their site never worked as it should have, I tried to contact customer service many times. Asked them to fix the website, then asked for a refund, but they never ever replied to me. So I gave up.
As I mentioned before I was sent a message, so I decided to go to their website and check. It doesn't still work. I sent them a message asking for my money and of course received no reply. I would not recommend this scam site to anyone.
I wouldn't call this a scam, but it is crap. I purchased the program for the sole purpose of watching NFL games on-line. First the channel menu doesn't always tell you the content of the program, so a lot of searching was necessary. Many of the channels have ads and want you to download a new or upgraded player or something else. After searching all the NFL channels I only found two games and not the one I was looking for. The games I found I could see on my home TV. Second, the quality was very poor, increase to full screen and the picture was worse than standard definition. I window for a live chat popped up on the screen I clicked on that for support and it took me to a screen which provided an email address, that's not what I would consider a live chat. That was almost 12 hours ago and I am still waiting for a response. There a lot of channels and some of the movie channels are HD. However, again, the menu identifies the channel, not what is playing on it. Bottom line I purchased it for NFL and didn't get what I wanted, so I am requesting a refund. We will see if that works.
This is not an actual complaint...
To all the folks with complaints about Satellite Direct, there are a few sites to get information, updates and help with issues.
"internettvdotcom" or satellitedirecttvreviews.com or "coolingoncall" (Search Google and add quotes)
Many of the issues listed seem easy enough to resolve but the first step it to contact Satellite Direct tech support. It generally takes 2-3 business days for them to respond to emails. I found out recently they are no longer honoring lifetime memberships for those who purchased the software through Clickbank (payment processor). Satellite Direct is now using Clicksure, Click2Sell and Clickbetter. Yes, I know that doesn't seem fair when they revoked member licenses who paid through Clickbank.
Remember... for all order issues contact the payment processor you sent a payment to. For Satellite Direct software issues, contact Satellite Direct tech support. Be sure to check your email inbox for an important email from the payment processor/Satellite Direct. This email will have important information to look up your order, request a refund, get help, among other things.
The new and improve Satellite Direct and service is not same as before. Much has improved. Part of the blame goes to product reviewers who over hype the product, making it sound too good to be true. It's always best to find a real user/tester. Someone who actually purchased, downloaded, used the software and can provide all the facts, pros and cons including screenshots of the Satellite Direct TV player and/or video demo that shows it in action like this site...
"satdirectvideos" (Search in Google and add quotes)
I purchased Satellite Direct for internet TV 2 years ago, was told the cost was $49.95 one time pay. Now it doesn't work with no where to call, so I e-mailed tech support which by the way is worthless, Michelle e-mailed back said they would love to fix my problem and that the one time program I purchased was no longer available but I could re-purchase another program with a monthly fee. So I contacted the FBI's internet fraud division.
Hey guys, I was going through many of the complaints about not being able to get a full refund from Satellite Direct. This isn't a complaint from me but to tell you that Satellite Direct outsource their sale/refund transactions to Clickbank. This software is sold in the Clickbank marketplace and you get an email from them immediately after sending your payment once accepted. DO NOT go to Satellite Direct for a refund, go to Clickbank. Just look for their email. It will have your order number and information that tells you where to find answers to your order. You can also contact Clickbank via 800 number and request a full refund via phone or email. Just read your email whenever you make a purchase through Clickbank. This is no-question-asked, iron-clad money back guarantee.
Ordered satellite direct today, tried it out . It does not work properly. Pd 49.95 for it, and there is no one to speak to directly to cancel your order. Also if you go back to the website it says trial periods, only pay 9.99 for a whole year. I pd. 49.95. This company is not trustworthy at all. Now I'm trying everything to get my money back.
i was promissed a live tv online from around the world, insted all i got was a recording of news segment
from all the station they are listing, thought this stellite direct.
therefore i am asking you to refund my card back the 49.95.
and be aware that this is a missleading webb site and you should cancel this vendor from your list
myclinkbank order number was: el6l26cy.
my email is : [protected]@yahoo.com
if you need to get in touch with me.