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11:14 am EST

riccar My best advice is to stay away from this product

I purchased a Riccar vacuum cleaner, HP1500 Hepa, several years ago. This is a tank type with motorized brush and costs between $500 and $600 dollars. Supposedly a top of the line vacuum cleaner. The first year of ownership I experienced problems with the connectors between the hose and motorized head which interrupted the electrical connection. I got no satisfaction from the dealer and complained to the company. They replaced the equipment. Since then the hose has ruptured and the replacement cost was $100 dollars. Now I am experiencing a faulty on/off switch and cannot turn the vacuum on when needed. For a high end vacauum cleaner and the cost this item is not worth buying. My best advice is to stay away from this product.

Company Business Name: Riccar

Country of complaint: United States

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2:58 pm EDT

riccar Fraud

I purchased tw0 riccor vacuums, One for myself and another as a Christmas gift for a friend. Never have I purchased a product that can not be repaired. It has never worked for more than a few minutes. Because I an disabled, I have to wait for someone to take it for repair. In the mean time I go back to my 8 year old Oreck. The last time I was told it was stopping ause my carpet was too thick so again back in the closet. Today my friend asked why I don't use. She vacuumed my tile foe 5 min befor it quit. I am not sinking another doller into more repairs.

W.hat a piece of junk No wonder Made in America is no longer something to invoke pride.

Company Business Name: Riccar

Country of complaint: United States

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9:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

riccar vacuum

I purchased tw0 riccor vacuums, One for myself and another as a Christmas gift for a friend. Never have I purchased a product that can not be repaired. It has never worked for more than a few minutes. Because I an disabled, I have to wait for someone to take it for repair. In the mean time I go back to my 8 year old Oreck. The last time I was told it was stopping ause my carpet was too thick so again back in the closet. Today my friend asked why I don't use. She vacuumed my tile foe 5 min befor it quit. I am not sinking another doller into more repairs.

W.hat a piece of junk No wonder Made in America is no longer something to invoke pride.

Company Business Name: riccor

Country of complaint: United States

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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