reliacard Complaints & Reviews

reliacardReliacard no transferrs of money allowed

I find it demeaning that I am forced to use this 'card' for receiving child support payments. There are no ATM's or branches within 100 miles of my home STATE of Michigan! The only two ways to access the money on the card are to be charged an ATM fee for cash withdrawal, or use the debit. This sometimes I am forced to put half my grocery order on the reliacard and the other half on my debit card for my regular checking account. There is ONE WAY to transfer the money on the card to my regular bank account... TO CALL CUSTOMER SERVICE and wait on hold and have THEM transfer the money for me when I get my checks once a week! Forcing me to manage two accounts this way is taking more of my precious time as a single parent away. There is NO WAY to email reliacard suggestions or complaints or contact them online at all. MAJOR INCONVENIENCES. As an American, I should have a right to access my money by any means necessary without paying a fee or jumping through hoops.

  • Si
    SingleDAD Jun 05, 2014

    Called customer service regarding
    a transaction that had been canceled/voided. With the company on the phone to give a 6 digit code to show the transaction had been canceled the so called supervisor said that the state will not release the funds until a certain period. He lied his a** off because I talked to the state and looked it up on line along with the company and it states once the funds are put on the card the state does NOT have access to the card. This guy lied to me and was rude and a POS I will not be using this card anymore.

    0 Votes
  • Ap
    april620 Dec 19, 2014

    The customer service is piss poor. They hang up on you if you ask to speak with a supervisor or dont agree with what they have said. I cant wait to change companies!!

    0 Votes

reliacardFraudulent overdraft fees

I received a deposit in my ReliaCard account, made 3 purchases and a cash withdrawal with that money. Then, they took out that deposit because of an atm mistake that happened months prior and I thought was resolved. I had called because the ATM didn't give me my money, and I was instructed to call the bank that owned the ATM because that bank had submitted the charge to reliacard. I was also told I would get a paper in the mail if I needed to file a claim. So, I proceeded to go to the atm owner bank and file a claim. I received my money. I never filled out a paper for a claim through reliacard. Apparently I received funds from reliacard as well, but I never filed the claim and had no idea that it was not just a regular child support payment because it was the same amount as my child support payments always are. SO, I received money from them without knowing it was not a child support payment, but a pending deposit into my account because I made the call about the ATM. Anyway, so I got my child support payment this past week, made the purchases (all under $10 each), and then they take the money out (which is fine because I got the overpayment I didn't know about) BUT they then charged me $30 in overdraft fees for things I bought when I had money in my account! I called and they said they were willing to take off 1 of the $10 charges. I spoke to a manager then, and he was incredibly rude and treated me as if I was a criminal because I used the money that was deposited in my account. He claims I should have known, but I don't understand how when it was the same amount of money I always get when I get child support, AND because when I called them initially, the lady told me I'd have to fill out a form to file a claim. So, apparently because I was not informed by the lady in the first place on how they do things, I should have just *known* that they would at a random time deposit funds in my account? Yikes. He proceeded to interrupt, be very rude, and then told me that if I don't verify the source of funds I receive, then I run the risk of this happening. But the thing is, I have never received money on this card from any other place besides child support, so that seems ridiculous to call child support and verify that the money is in fact from them before using it. I just got scammed $30 for nothing besides swiping my card a few times for a total of $20 when I HAD money. I actually just checked my account prior to going to the store to verify this. They conveniently hopped that reversal charge before I made my purchases so that they could overdraft me. The thing is, if the guy would have been at all understanding and nice in the least, and been sympathetic with my situation, I could have handled it. BUT, he was a mean f'ing ### and I am just in shock that he is the supposed manager. I always thought customer service reps were supposed to be nice.

  • Bi
    Big Banks are Bullies Jun 15, 2016

    My partner had a similar charge to his card years ago while using Reliacard. I looked up US bank and Signma and found these two links. Someone should tell the media to investigate this!

    0 Votes
  • Ad
    add1234 Jun 15, 2016

    I went to gas station and purchased about $20 worth of gas. When I got home I decided to check my balance on, and ive been charged $74. And I notice another charge for something ive never even heard of (signma). And there doesn't seem to be any way to contact an actual person.

    0 Votes