puretimewatch reviews and complaints
excellent service - I had no issues.
I am writing to level the playing field here. I am seeing a lot of complaints around puretimewatch and felt it's only fair that I write in to offer my feedback. I normally don't write reviews, but felt it was only fair to the company that I do write a review this time. I can only speak about my experience, which was excellent. I live in the UnitedStates on the east coast. I ordered the watch fearing that I was taking a risk with an overseas purchase, but the Puretimewatch Sales team kept in communication and ensured the experience was positive.
My package was sent via EMS. The only problem here is that sometimes EMS tracking isn't the best once it leaves China. There's no way to correlate an EMS tracking number with where it's at in the UnitedStates sometimes. I don't consider this an issue with Puretimewatch.
Like I said above, their team was very proactive with communication. Payment was easy and safe. The watch was delivered to me quickly and was of excellent quality. I will be using them again.
Company Business Name: puretimewatch
Country of complaint: United States
Address: Pennsylvania
Complaint solved
Puretimewatch has solved my complaint by sending me 2 new watches which were seized by customs one month ago. It took a while and some e-mails but Nikki and his team have solved my complaint. Thanks.
Company Business Name: Puretimewatch
Country of complaint: Netherlands
Website: puretimewatch.com
Thanks to this board I finally received a suitable solution of Puretime. They offer to send the order again. Keep you posted whether I shall receive the order.
I WAS a client of Puretime for some years now and will NEVER do business with them again! DON'T buy anything from them. Although the replica products really do match the original, the quality sometimes does not. I was happy doing business with them in the beginning, but currently their aftersales and reputation for (loyal) customers is terrible. Bought two watches which broke just after a few weeks. Tried to contact them but never a reply. I thought that next time they would give me some discount or extra help. Hoping for the best I bought 2 watches which were seized by customs and never arrived at my address. Puretime offered a terrible solution: although my order never arrived I had to pay half of the almost USD 600 again up front for a new order to be sent for which they could not guarantee that the order would arrive this time. Pure rip off! I contacted my bank and credit card company to hunt them down!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear sir. this company puretimewatch
has practiced fraud with many thousands of honest people. That's why the credit card companies have many times reverse charges after they carefully examine the circumstances when honest people ask for their help. This company puretimewatch has long since gone out of business along with sinowatches who by the way is the company I purchased from (not puretimewatch).
What happened to this website ? sinowatches@gmail.com, puretimewatch
This domain was once used to sell counterfeit watches. To prevent the usurpation of the high reputation of Swiss watches and the deception of consumers by such websites, the trademarks mentioned below have decided to actively fight against counterfeiting.
Please see: http://servingnotice.com/fh/
I am asking you to remove this posting made by this company as the information was derived from my credit card information on their file and unlawfully posting from my billing information with Visa credit card as stated in this posting. I do not want my personal address, phone number or any erroneous information about me to be further displayed on your site. Your site provides a wonderful service for honest business and honest people. Not for companies like puretimewatch who use your site to try and extort money from people they have tried to rip off. I have contacted Visa credit card and they are looking into the matter and have asked me to write your site explaining the circumstances.
Thank you in advance for your attention in this matter.
Michael Berardi
ripped me off big money 450$ no answer no shipping no nothing
Don´t buy from this scam company,
puretimehorloge,
regards,
raphael
big scam - puretimewatch.com
ripped me off big money and shipped me a junk.
I have ordered several watches over the period of 2 years and each time I have received them in a timely manner and the quality was as represented. I did however have a bad experience with them on the last shipment. The watch order was delayed because of a holiday for over a month, not brought to my attention beforehand, and after paying extra for expedited payment to them. They did not reimburse me for this. In addition, 2 of the watches were defective. One never kept proper time and came with the wrong colored strap. I paid to ship the watch for repair/replacement and was told that they would ship it back with the correct colored strap. I did, receive the watch back but the strap was never changed. I also experienced tarnishing on one of my rose gold watches which was not an inexpensive replica but I could not bother with the hassle that they make to exchange or repair their product.
In closing, I don' think that I would order from them considering the recent hassles and experience.
I purchased an OMEGA SEAMASTER orange bezel just to test this site credibility!
Well... after few weeks waiting, I did recieved a watch, but to my surprise the item
Was cheap and nasty, the watch was completely differend tho the one ordered, the
bezel was black, and the clasp keep coming open, finally the minute hand came off
and the watch stopped working!
I was so angry, I break the piece of crap with an hammer...how can you say puretime
is a good site?
I suspect they write their own report here...dont' trust them ...big fraud!
Most of the posts here are written in poor English, which I suspect, to be from competitors of Pure Time. I have purchased several AP ROOs from them, following up with me were Nikki, Lalia and their QC department. Purchase starts with a proper enquiry regarding the quality, with a close follow-up within2 days from their quality control person, sending me pictures of my purchases. After shipping out of GZ, it took about 3 working days to reach Singapore.
I suggest all consumers to closely compare the replicas to the real watches on the internet, before making purchases and blaming themselves or Pure Time. They may not be 100% replicas, but their quality and service is excellent. If you scrutinise Google for instance, by typing "replica watches" or other search words, you will realise you don't see Pure Time on the first page. Reason is simple: they supply and distribute watches to regional vendors, more actively than advertising themselves on the internet. This assured me of their quality right at the start.
My watches were confirmed on day 1, through Paypal, and by day 2, I was given instructions for specific payment. On day 4, pictures were sent to me for inspection, and Day 5, my watches were shipped out. I recieved all in their pictured-condition, on Day 6.
Cheers
B.O
i had sent a mail before to them regards b.g watches latest design, they did reply within 2 days. consider well respond to me. But the last mail to them is last 2 weeks, no replies till now. . just my personal feedbacks. just like some said good some said bad... but few of my pals ordered from them, quality still beyond expectation, but out of stock and last min inform is not optismistic, must be improve...
All you idiots complaining, stop being FAKE and buy yourself a real watch. If you can't afford Rolex then settle for Invicta. I'm glad you all got scammed. You can buy any watch and try to impress others, but you can't lie to yourself, that piece of ### you are wearing is as fake as your personality.
Puretime is a good supplier. Bought a watch was deliverd good. Top replica.
I had to send the watch back because it. Fell for 180 cm on the floor and a watch hand came of. I did send it back and after a litlle more than a month i got the watch back.
All repaird and no costs and no returning fees.
Thnks puretimewatches.
And the respond to mails quickly.
Greetings Tom from Holland
I recieved my hublot all black today, took only 4 days to come to uk, when I opened it I was amazed with the high quality watch I received, everything was genuine the size the movement the dial.. I paid extra $20 to get it waterproof tested so I could swim with my watch and what you know it actually is swim resistant which was shocking as it is a fake watch and thought it would break, I highly recommend puretime everyone is very helpful there, niki, liala, dorris thank you very much for a pleasant service