Proactiv is an awful company - it ranks as awfully bad as Comcast (worst service in the United States, look it up). I have used Proactiv for years starting as a teenager. When you are a teen, nothing sounds better than solving your esteem-crippling acne, especially when endorsed by young celebs at such a cheap price. Especially when you're desperate. I tried and after awhile and perfecting the science of when to use it, I was acne free. HOWEVER, I am also afraid of trying other products in case my acne flares up again. I am chained to this product.
THIS IS NOT THE HUGE ISSUE. THEY ARE A TRAP.
Every single transaction - and I do not exaggerate - has had bad consequences. An extra package I never ordered but had to pay my own money to send back, an extra billing that doesn't get refunded for six months, ignorant customer service representatives that argue you into not cancelling, other customer service representatives that answer the phone to let you know that they will call you back (and never do), mixing up your order in general, not sending things you've ordered...the list goes on. You can believe I am going to look into a better quality product that treats me like a customer and pays more attention to us than it does its marketing. Not enough endorsement from celebrities could get me to come back.
I cancelled the shipment in January of this product even while the sales person kept trying to keep the product coming. She acknowledged that she cancelled. Well apparently not and another shipment appeared taht was promptly refused. Of course they can not track the shipment and claim that I kept it and did not pay for it. I have been harrased to no end over this and I wnat it to stop NOW. The complaints against this companies business practises is hsitoric.
I have tried to cancel with PROACTIV Solution. I keep getting charged for the product...Extremely frustrating.
To: Proactiv Solution – Billing Department
From: Tony Romano
I ordered the product early December 2011 (a few small bottles of solution and a brush) for my wife as a Christmas gift. She and I are both senior citizens. Almost 70.
After I presented the gift to my wife she thought it was funny – believe me she does not have acme.
Shortly after that we received another package of your products. I phoned our company and explained that I did not order anything other than the original package.
The phone person for Proactiv asked me if I opened the second package. I replied that I did not open the package. I was instructed to address the package back to Proactiv and I would be credited for the return. I mailed the second unopened Proactiv package from our local USPS mail facility to your company address.
On January 10, 2010 after speaking to another representative on the phone I received the email from Proactiv addressed to me and showing “Account Cancellation Confirmed”. *A copy attached to this fax.
I have never received credit $19.95 for the second package. To make matters worse you have billed my credit card again on February 23, 2011 for $19.95 a total overcharge of $39.90.
When I phoned this evening March 09 in the evening your phone operator advised me that he did not see any bill to me for February. Attached is a copy of my credit card billing showing the $19.95 on February 23rd .
I will wait seven days from the date of this fax and documentation sent to you. If your company has not communicated to me in writing regarding the appropriate credit and the amount of that credit I will seek a formal solution.
I have had the same experience as everyone else on this board. The only way to address this appropriately is to go directly to the Attorney General's website for IA and file a consumer complaint.
The following link will take you to the online form, http://www.state.ia.us/government/ag/file_complaint/online_2.html
Also, if someone sends you unauthorized product you can keep it at no charge. The company has no authorization to charge your bank account, which is a felony, and you can inform you bank to refund or block any charged from Proactiv.
Why does Proactiv keep getting away with ripping people off with unauthorized charges on creditcards and the orders. They come up with every excuse there is to keep charging you for orders you did not make. Cant every on see this is the biggest scam ever. This company is worse than Bernie Madoff!!! Hopefully more people will come foward and the truth about this company will be exposed. They only want your money, tell you what you wanna here and then when you have already placed an order, this is where the problem starts. They keep shipping you stuff and keep charging your credit card on purchases you did not make. They tell you, you enrolled in a monthly shipment order when you actually did not. I hope the company goes out of business
I am writing in reference to Proactiv solution. I was very dissatisfied with the customer service I received from Proactiv solution. I have been a loyal member for more than 5 years and I have never missed a payment or even been late with a payment. Last year, due to financial reasons, I called an cancelled my membership. I was sent one last shipment shortly after and I sent a check through my online bill pay from my bank. After 6 weeks, the check never cleared the bank. I called Proactiv a month after the check was sent and they still had not received the payment. 2-3 weeks later, I called and cancelled the check I sent to Proactiv. Luckily, my bank did not charge me a cancellation fee this time. I then sent a personal check to the company which cleared the bank shortly after. A few weeks later I was sent a reimbursement check from Proactiv solution. I wasn't sure why this was sent. I could only assume that I had a credit on my account. Ever since, I have been getting billed $45.90 by the company. Upon calling them, Proactiv advised me that my check was bad and I still owed them $45.90. I informed them that my check was not bad but that I had to cancel the check because they never deposited it. I also told them that I wrote a personal check which they deposited. They advised me that I still owed the $ and that the first check I sent was paid online and they don't accept checks from online bill pay. I got several different stories from several different people from proactiv. The last correspondence was a couple of months ago when I called and spoke with an account supervisor. I told her my concerns and that I was very upset that I've been a very loyal customer and that I was being treated unfairly. Even after faxing a copy of the cleared check from my bank, I still received notice that they were sending me to collections. I AM VERY DISSASTIFED AT PROACTIV SOLUTION AND I WOULD TELL ANYONE THINKING OF ORDERING NOT TO TO AVOID ANY GRIEF IN THE FUTURE.
OKAY A LONG TIME AGO PROACTIV SENT ME A CHECK BASICALLY THREE FOR NO REASON FOR 99.00 OKAY I CASHED THEM AND THEN THE CHECKS CAME BACK, SO COUPLE YEARS GO BY I GET MY FIRST JOB I MAN COMES INTO THE STORE AND HARASS ME ABOUT A CHECK I CASHED AT HIS STORE AND IM LIKE WHAT AND HE IS LIKE WE ARE TAKING YOU TO COURT HOW AM I RESPONSIBLE FOR THAT PROACTIV SHOULD BE BUT THEY ARE NOT DOING ANYTHING ABOUT IT SO NOW I HAVE TO PAY IN TOTAL 300 PLUS THE RETURN CHECK FEE AND DID I NOT MENTION I DIDNT WRITE THESE CHECKS THEY WERE FROM THE COMPANY PROACTIV SO IF SOMEONE WOULD PLEASE LET ME KNOW WHO WOULD HAVE TO PAY THE MONEY BACKK ME OR PROACTIV
I purchased the Proactiv Solution online for the introductory price. Little did I know my one-time purchase was going to turn into them continuing to mail me product, although I had never requested it or agreed to purchase it. I was told I would be receiving a full refund once I sent the product back - this was in November. (Unfortunately, I had been going through several personal problems over the summer, and this had taken a backseat.) I sent the product back, being assured that I would be getting a full refund. I am now receiving collections notices, and I cannot get anywhere with the customer service department. I believe this is deceptive marketing, and on top of that there is no help or compassion from customer service. I would strongly recommend against purchasing from Proactiv. They will never receive my business again, as there are several products out there that work just as well, and who treat their customoers much better.
1. Taking us to collections for $19.95 product that we never received.
2. Deceptive business practice, we had stopped buying, they offered us a 'trial' offer of newly introduced product, one tube of new acne medicine, for $19.95, then hit us with surprise monthly charges, claiming that they used the key word "this will be a continuing order, " which they use to justify as adequate notice that they would bill our on file charge card forever until we got back to them.
3. Claiming that they sent us an "affidavit" when we called to stop the unwanted recurring charges, even while agreeing that they have no evidence that we ever received this. Say that we somehow should have known and gotten back to them immediately when affidavit was not received, too late to do so later.
4. Proactiv Solution's 'Cole' indicates that we must pay, no other choice, or it goes to Collections immediately. May go on our credit report, which is currently spotless, after many thousands of dollars over many years paid to Proactiv Solutions.
Guthy-Renker continually gives me problems! One year ago, I ordered Proactiv Solution, I tried it and was allergic to the ingredients. I sent it back, got my refund, and I thought that was it. WRONG! I started to receive annoying phone calls, trying to get me to buy more. I also received pamphlets from Proactiv in the mail.
Getting off their mailing list is a torture! I called the Customer Service number SO many times, I can't count anymore. Each time, they said that I was off the list, and wouldn't receive any more mailings. WRONG AGAIN! It's been eight + months of calling their support number, and the Guthy-Renker Corporate Office number [protected]) trying to get off their stupid mailing list. Renee, an agent in the Corporate Office has been "helping" me in the last four months, and I'm still receiving pamphlets in the mail for the Proactiv! She said that the Guthy-Renker IT Department is looking into it and will take care of it once and for all. WRONG AGAIN, AGAIN! Although Renee has been kind and patient with me, MY PATIENCE with GR is about to the end. I HAD IT WITH THESE CROOKS!
So in conclusion, I would NOT recommend that ANYONE to order from Guthy-Renker. Their "Customer Service" is a complete joke and a lie, and the Corporate Office hasn't helped me much either. DO NOT ORDER FROM GUTHY-RENKER, or you'll be sorry! I wish I NEVER would have ordered Proactiv in the first place, I never really needed it anyway. So BEWARE of marketing tactics, once they get you in, it's hard to get out!
DO NOT do business with any of Guthy-Renker's products, you will either experience charges on your Credit Card that you did not authorize, will receive mailings a few times a month trying to get you to buy their products, or continually receive phone calls from their sales department.
I have had so much trouble with Proactiv Solution ($30s worth!) I ordered it and couldn't use it, allergic to an ingredient. So I sent it back, received my refund, but had a problem. I called SO many times to be removed from their mailing list...to not avail! It took about 10 months of calls to their "Customer Service, " of which each time the agents kindly said, "We're sorry for the inconveniences." Yeah right! All Guthy-Renker wants to do is SELL A LOT OF PRODUCTS! I spoke with over 20 people in that 10-month time, trying to stop the mailings and phone calls. Many of the agents were very RUDE and DISRESPECTFUL!
Finally, I called Guthy-Renker's Corporate Office at [protected] and spoke with a few people. The first two people did nothing about it, all they did was talk about what they "Could" do. It's been 2 months, and this deal of receiving mailings every month appears to have finally STOPPED! Each time I called the Proactiv Customer Service number [protected]) and asked for a supervisor or manager, I got the run-around and never spoke with one! These people known as "agents" don't seem to care at all for the customers!
Here are some tips:
1) If you need to speak with a manager or supervisor, don't even bother to ask, you won't get to speak with one. And if you do, they will probably be really rude! Save yourself the hassle, don't even ask! (Seriously!)
2) Call Guthy-Renker's Corporate Offices at [protected] or toll-free [protected] and dial 0 (zero.) I recommend that you call the toll-free number at [protected] and DIAL EXTENSION# 5517 for Renee Miller, a VERY helpful Representative that has really helped me with this inconvenient matter. Her office hours are 9-5 Monday through Friday Pacific Time. I hope this helps!
3) File a complaint with the Better Business Bureau. This company deserves to hear your complaint through the BBB. Guthy-Renker is located in Palm Desert, California. You must call the LA BBB at [protected] or visit www.la.bbb.org. The address for Guthy-Renker is: Guthy-Renker, 41-550 Eclectic Street, Suite# 200 - Palm Desert, CA 92260. Phone [protected]. That is all the information you need, plus the product name.
4) Keep trying until your voice is heard and something is done about the problem, small or large!
Thanks everyone, I hope this information helps!
Business Contact Info:
41550 ECLECTIC ST, STE#200
PALM DESERT, CA 92260
Such a Fraud is this Pro Active Not Solution.I do not know where to start...May be with this that this product ***.Do Not Buy it...Then may be that they make me a member of there So Called Membership program and try to charge me every month the amount of 37.94 for product that I did Not want. I call them so many times to cancel that and ask for my money was fight for weeks...I want informe you Do Not buy this product there are going to take your money so many times.*** Proactive is a Scam..
Proactiv Solution will make fraudulent withdrawals from your bank account whenever they feel like it. Yes, I know they say they send you a shipment every 3 months and you are required to pay, but Once you give them your card number you are subject to theft. doesn't matter if you pay your invoices they send you by check. They will say they never got it even while you hold the canceled check in your hand. The customer service department tells you one thing but then doesn't do it. They get away with stealing from consumers everyday. I was charged twice in 2 weeks (100.00) for shipments that were already paid for. Causing my bank account to be overdrawn then they tell me that after reviewing my complaint that they were not responsible for it. You took out 100.00 without me knowing therefore causing 2 checks to bounce, how can you say its not your fault?
Proactiv Solution charged SALES TAX on Shipping & Handling!! Other companies apply sales tax on products only. I didn't pay attention to their Invoice till I was being laid off in Feb this year and I've been paying their bills for at least 2 years!!!
Their club price is lower than you buy from booths, so you usually will buy from them via shipments.
$39.95 (3-piece kit) + $5.95 (shipping & handling) + $4.48 (CA sales tax 9.75%) = $50.38 (total charged to my credit card)
I talked to their customer service rep. and she also felt it's odd to apply sales tax on Shipping & Handling. Then I wrote to Proactiv to spot this out and on May 19, 2009 they replied as below:
"we encourage feedback from our customers as it helps us improve the quality of products and services we deliver. I will forward your suggestion on to the appropriate corporate department."
BUT 4 months later, no change!!
I'm here to request someone to push them NOT TO apply sales tax on Shipping & Handling. They should refund all those unreasonable charges to all their customers!!
Recently I got a strange transaction on my Credit card statement. The Transaction Marked:
GRC*PROACTIV SOLUTION, [protected], US, USD - 74.95 2, 489.59 which charged from my credit card $74.95.
I have never order anything from that company and I don't know why this company charge me.
What the hell is going on with that company?
Yesterday I received in the mail a box from Proactiv Solution containing their anti-acne solution and a receipt saying my credit card had been charged and that I was signed up for a subscription to their product. I had never heard of Proactiv before and had certainly not signed up for a subscription or given consent for my credit card to be charged. I have no idea how they got access to my credit card number (the last 4 digits were on the receipt).
When I called the company, they agreed to cancel the shipping charge and send me a label to send back their product, promising to cancel the charge upon its return. The charge has not appeared on my online credit card statement thus far.
I am really hoping that I will not have to go through the pain of canceling my credit card and getting a new one. Even then, the worry is that there is some unscrupulous third party that I do business with that is selling my information to Proactiv.
Ok first off, this product has been hyped up by the media for a few years now and I must say, when I began using the product I became more and more disappointed. The basic package come with three small bottles of cleanser, toner, and an even smaller bottle of repairing lotion. I don't know about you, but when I wash my face, I like it to be clean. They recommend that you use a dime-sixed amount of the cleanser so I did that... and my oh my, my face still felt dirty and there were particles from the cleanser still on my face and that's hard to wash off. In a nutshell, this product is not for everyone, especially those who wear foundation. The supplies do not last more than a week if you're one of those people who wash your face twice a day. I've been using Neutrogena Deep Clean and I pay less than $7 bucks for it and it does the job and the bottle lasts for weeks!