PrepaidGiftBalance.com reviews and complaints
Refund money
Paid for a visa gift card for my son for Christmas for 200 dollars. States on the back of the card to activate card online which is impossible to do. When you call the phone number listed on the back of the card they immediately ask you to send a copy of your government issued ID, they placed the card as inactive and you are unable to use the funds. When asked to speak to management they place you on hold and say that there is no one available.
Country of complaint: United States
Gift card
I made a purchase of slightly more than 50% of card value in the morning of 8-10-22 at a gas station. I attempted to make a second purchase, the afternoon of 8-10-22, card was declined. I was then told to call phone number on the card.
The response to my call was that I have a balance of $0. I certainly was shocked, knowing that I had not made any additional purchases. I am unable to trace where the supposedly remaining $ purchase was made.
The card was a gift from a friend and I am sure she was unaware of complaints against this company when she made purchase.
Country of complaint: United States
Desired outcome: I would like my remaining balance of approximately $46 returned to me.
I received a card for $100.00 for my birthday. Went to register the card on 08/03 and $98.99 was immediately subtracted from the card for a TikToc Shell Shop in California. When you talk to customer service all they say, after giving the same information, is having problems loading your information as if they want you to give up. It is very difficult to understand what they are saying as most have strong accents. I have spoken to customer service on 3 occasions and nothing has been resolved. The last call on 8/14/2023, I was told to file a complaint within 10 business days. Also, I was told to file the complaint by fax, upload or mail with all the information, but now when I try to pull up the card to print out data showing where the money was taken, it is no longer there as if the card number never existed. They also asked for a copy of my ID.
Carolyn Golson
Unauthorized charges, failed to address the issue
This started a year ago just about a week after receiving the card. I tried to use it but there was no balance. I called several times and each time was transfered to the "fraud department" where I would sit on hold for literally over an hour at a time with no one picking up. After several days of trying to get the "fraud department" to pick up the phone I...
Read full complaint and 1 commentScam/ripoff
This complain is for www.prepaidgiftbalance.com. Please avoid this fraudulent company at all costs. This company is a big time fraud. The company is scamming consumers. If you happen to receive a gift card or buy one they will cancel or transactions and deceive consumers. Do not purchase any gift card from this company. File a complaint with the agency...
Read full complaint and 16 comments