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This started a year ago just about a week after receiving the card. I tried to use it but there was no balance. I called several times and each time was transfered to the "fraud department" where I would sit on hold for literally over an hour at a time with no one picking up. After several days of trying to get the "fraud department" to pick up the phone I decided to give it a rest for a few days. About a week or so later I had the same issues and gave up. Just found the card yesterday and decided to give it another try. Guess what? Same result.
Desired outcome: Actually speak to someone in an actual fraud department.
I received a card for $100.00 for my birthday. Went to register the card on 08/03 and $98.99 was immediately subtracted from the card for a TikToc Shell Shop in California. When you talk to customer service all they say, after giving the same information, is having problems loading your information as if they want you to give up. It is very difficult to understand what they are saying as most have strong accents. I have spoken to customer service on 3 occasions and nothing has been resolved. The last call on 8/14/2023, I was told to file a complaint within 10 business days. Also, I was told to file the complaint by fax, upload or mail with all the information, but now when I try to pull up the card to print out data showing where the money was taken, it is no longer there as if the card number never existed. They also asked for a copy of my ID.
Carolyn Golson