Philippine Long Distance Telephone Company reviews and complaints

It's been weeks since Typhoon Ompong but still our internet didn't improve a bit. We've been compromising that if it's raining, then the net speed is slow. We've been compromising all this time but it's not even raining and yet the speed we got here at home doesn't even reach half of the speed we are paying. I'm the only one who uses the net, I often turn off the wifi so that no one can use but still no improvement. My mother complained and the customer service said that it's a given if I'm playing or downloading something. Are you guys making fun of me? I know for sure that it will slow down but do you really think I'm complaining without that knowledge? I can't even play videos in youtube at 240P or even download music in less than 30 min. Just because we are not using FIBR we are the ones experiencing the last straw? We are using the same plan since 2012 and during that time 480P videos in youtube continues to play but now even at 240P you still need to load it. PLDT or commonly known to us as PLDC, we customers has many complaints but it doesn't even budge you people. Your company and service makes me sick!