Philippine Long Distance Telephone Company reviews and complaints
slow internet speed
It's been weeks since Typhoon Ompong but still our internet didn't improve a bit. We've been compromising that if it's raining, then the net speed is slow. We've been compromising all this time but it's not even raining and yet the speed we got here at home doesn't even reach half of the speed we are paying. I'm the only one who uses the net, I often turn off the wifi so that no one can use but still no improvement. My mother complained and the customer service said that it's a given if I'm playing or downloading something. Are you guys making fun of me? I know for sure that it will slow down but do you really think I'm complaining without that knowledge? I can't even play videos in youtube at 240P or even download music in less than 30 min. Just because we are not using FIBR we are the ones experiencing the last straw? We are using the same plan since 2012 and during that time 480P videos in youtube continues to play but now even at 240P you still need to load it. PLDT or commonly known to us as PLDC, we customers has many complaints but it doesn't even budge you people. Your company and service makes me sick!
dsl/internet service
Family has been a long time PLDT Consumer and even from the start they have had problems with their internet services, no idea if it's intentional or not but we do not get nearly as much internet speed as we are paying for. And lately, there have been occurrences where the internet disconnects every 10 mins. starting at 6 a.m. It's never a stable connection...
Read full review of Philippine Long Distance Telephone CompanyGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!