I was sucked into buying the oxi-berry online - did not receive the acai berry until two weeks after they took money out of my account - was unable to use so sent it back in their packaging through the regular postal service. They claim they never received it now and will not refund my $87.13. I have spoken to at least ten associates of the company (who until today assured me that a refund would be on the way). Alex (I don't know if it was a man or woman couldnt tell by the voice) told me today until they receive the package they will not refund my money. I told him/her that it was sent back at least six or more weeks ago, Alex said until they receive my package there would be no refund. Alex didn't care if it was lost or misplaced in their company Alex was going by the rules - no package - no refund. I believe that I should get my refund because I did return package. Deb B - a very, very pissed off customer.
This is an update, I received from the office of Florida Attorney General Bill McCollum:
--- On Wed, 8/26/09, AG <[email protected]> wrote:
From: AG <[email protected]>
Subject: From Attorney General Bill McCollum
Date: Wednesday, August 26, 2009, 3:37 PM
Florida Attorney General Bill McCollum received your email regarding your
concerns with Elite Acai Blast. Attorney General McCollum asked that I
Our office reviews complaints to develop information about patterns of
questionable business activities. If we discover a pattern, what
originated as a private dispute between buyer and seller may become a
matter of broad public interest and thus warrant the Attorney General's
intervention under the state's consumer protection laws. We will keep
your correspondence for future reference. Please note that our office
does not mediate individual consumer complaints.
Please contact the Florida Department of Agriculture and Consumer
Services, Division of Consumer Services (DACS) to file a complaint. The
DACS is the state clearinghouse for consumer complaints and has a
voluntary mediation program to assist individual consumers. You may
contact DACS at:
Florida Department of Agriculture and Consumer Services
Division of Consumer Services
2005 Apalachee Parkway
Tallahassee, Florida 32399
Toll-free within FL: [protected]
You may also wish to contact the Internet Crime Complaint Center, a
combined effort of the National White Collar Crime Center and the FBI to
combat Internet fraud, by telephone at [protected], or visit that
agency's website at:
The following websites may be helpful to you:
http://www.ftc.gov/bcp/menus/consumer/tech/online.shtm <Federal Trade
Commission "Online Shopping"
http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre28.shtm <Federal Trade
Commission "Billed For Merchandise You Never Received?"
(follow the path at Consumer Protection/Protecting Yourself Against
In addition, you may contact the following consumer agencies as you seek
to resolve your individual complaint:
Better Business Bureau of Southeast Florida (serving Miami, Ft.
Lauderdale, West Palm Beach areas)
Broward County Consumer Protection Office
Finally, Florida's Deceptive and Unfair Trade Practices Act provides
individuals with a private remedy to bring an action for damages,
attorney's fees and court costs. If you need help finding a lawyer, The
Florida Bar offers a Lawyer Referral Service which you may contact
toll-free at [protected]. If you cannot afford to hire an attorney,
you may be eligible for low cost or pro bono assistance through a local
legal aid office. The Florida Bar can assist you with this process.
Thank you for contacting Attorney General McCollum's Office. I hope this
information proves to be helpful.
Office of Citizen Services
Im sure most of you know the story, you order a trial package for .99 cents and then your credit card gets charged $87.13 or whatever. Well Im going to tell you how to get your money back. First its going to take alot of phone calls but if you are mad as I was its worth it. The box that your orde comes in has the return address for the product, mine was 3007 Greene St, Holloywood Floridia, 33020. But before sending your product back call [protected] dont select the option to return product select the the 1 to talk with a customer rep, now this is where the waiting starts but dont give up. Tell the rep you want to return product and cancel your account, ask them for a return of product code mine was 14 digits, its your cancellation number-a return number. When you get that number take the box to your local postoffice and send the package back to them certified mail requireing a signature. Make sure that you write the return number that they give you on the front of the box that your returning. Check your postoffice for signature confirmation once they receive the package back. Then its back on the phone with the customer rep who will then process your refund request once you give them your signature confirmation code from your local postoffice. I sent my package back on 8-12 and had my refund credited back on my card on 8-24. I hope this information will be of help to you all, but I've learned my lesson, check out a company first
I ordered free (that is free) trial of Acai-Berry and never received the product. Oxi-Berry then charged my...
they offer you a .99 cent of a free trial, then some one call and confirms that you order it. and i told them i didnt want it and that i have change my mind. well just check my checking a ccount. and they took out 80.plus. i call them up and told them i wanted my money put back into my account. i didnt recieve a free trial, so, i figure it was cancell. you call them up and try to talk to them and they give you a run around. these lpeople are fake. they just want a way to get into your checking account. they give you a run around to make it right. they should return you money. when i call they just sent the order out.