oxi-berry — Never Received Product and taking money out of account
I ordered free (that is free) trial of Acai-Berry and never received the product. Oxi-Berry then charged my credit card .99 for shipping & Handling. I then called them on 8-18-09 and found out they could not do anything about it. Plus, they claim I was past the 14 day free trial time and I was going to be charged every month $87.13 even though I never received the product to try... I then cancelled anything they had with Operator 035 Kim and told her I was reporting Oxi-Berry to my credit card company and refusing to pay the $.99.
On 8-20-09 I noticed a charge on my credit card for $87.13 and called Oxi-Berry again and spoke with a customer service rep. Ann #273. Told her I never received the product and requested they refund the $87.13 and all she could say was sorry our records show it was shipped on 8-11-09 and they could not refund money until I returned the product. I told her this is a scam that you do not ship the product for the trail period and then automatically charge accounts. She also claimed I could track the product with #9102924186001023580195 which they claim is UPS and I cannot do that without a internet site to do so, plus UPS does not take over 9 days to deliver items.
I spoke with supervisor and Nathon Reed and he claimed he could not do anything because of the wording on their Satisfaction Guaranteed and he would contact their shipping dept for information. I told him I am submitting a complaint to my credit card to not pay them for either charge and I did not received anything. He finally said he was submitting a notice to the refund dept for only the $87.13 and he could not request a refund for the $.99 because it as already shipped, EVEN THROUGH I NEVER RECEIVED IT. I told him that is not my problem, it is his company and they should never take an order on 8/2/09 and not ship until 8/11/09 then expect people to run out of the free trial time frame (14 days from order date) when they had not received it in time to even try it. This is a SCAM.