This company fraudulently charged $35.65 on my card twice!!! I did not order anything from them. No one answers the phone number listed of [protected]. I will be filing a complaint with the Federal Trade Commission and any other state, local, or federal entity that will listen. I'm currently on hold with my credit card company and can prove I did not give permission for this fraudulent scamming company to charge my credit card!! I think that we should get together and form a class lawsuit against these crooks. They have met the right one because I will not let this go!
Last March (2009) my wife noticed some small strange charges on her credit card statement. After calling the credit card company to dispute the charges, we decided to close that account to avoid any more headaches. Forward to May 2009: we receive a letter in the mail from a company called GNS, Inc. stating we owe them $79.90 for something called Acai Berry Edge and if we don't pay they will report us to a collection agency. We have never heard of GNS, Inc. much less done business with them. At this point I consider this company's practices fraudulent and their threat of involving a collection agecy a form of extortion. In addition to this web site I plan to contact the Better Business Bureau and am considering calling the Arvada Police Dept.
I have place order #1127899 and I have been trying to contact the phone number [protected] and it is always busy or they either tell you to wait five minutes or 30 minutes. I do not want these products and they want to charge me an automatic charge that I did not authorized.in order for you to get your money back you need and authorization number. I also sent an email to [protected]@gobal-nutrition.com and never had any answer. Somebody needs to get these people ripping off. I want my money back.
I order two units (by mistake) of Acai Berry Edge pills in January. One order was processed Jan. 18 and the other Jan. 19. The terms were if I was unsatisfied with the order, I could return, and have it received back within 30 days from the date of purchase.
I never opened either bottle. I called the company for a return authorization number. I told them at the time I called that the advertisement was misleading. They gave me an authorization number and said I could return both. I did that. Then they charged my account 79.90 on February 9 and February 10. So I am out $159.82 for absolutely nothing. I do not have the pills--never opened either bottle, yet have been charged for them.
I have emailed them twice with no response.
I specfically did not check yes for membership when I decided to try this. Their website must recheck it for you when you send. I just received my shippemnt with the fact in very small print at the bottom that I would be auto billed every two months and that I would also be billed another $79.80 for the remainder of my free 14 days supply, despite the fact I only have 8 days to try before that bill will be applied. ( I just received it today the 31st bill will post Nov 8th.
They are claiming that you have 14 days to try for refund...yet they also say full refund if not satisfied...so the 14 day is just to sucker you in. I thought I was getting 14 days worth of pills to try. When I called they were rude and said that I had to pay for shipping back also and needed to provide a tracking number before they will even cancel my not signed up by me membership.
This is abviously a way for them to ruse you into membership and get your money...complain to the BBB as well as put a complaint on this site if you have had the same bogus experience.