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1:24 pm EDT

OEMassive 2014 srx left hid headlight used

I purchased a used left HID headlight for 2014 Cadillac SRX for a salvage vehicle being repaired. It took longer than I thought to get back from body shop but when I did get it back I installed the headlight and the led lights didn't work. I sent a message to OEMassive and got an e-mail from a lady saying it was to late to be returned but would get with upper management to get exception an contact me within 3 business days. I waited 5 business days then called them at [protected] and spoke to Stacy and she told me she could do nothing for me since it was a used return they sold to me and they had limited supply. I took that to mean they sent me a defective light and I was stuck with it. It was about 63days from purchase date with 60 days return. I needed a headlight so I purchased one from another seller.

Country of complaint: United States

Desired outcome: Refund of purchase price of $227.25

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11:49 am EDT
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I ordered a pair of taillights for my truck. After about 2 weeks the left taillight began to leak a ton of water. I remove the taillight and couldn't find an obvious hole or seal issue. I contacted the company through their website and explained the issue I was having with it. After waiting a week I did not get an email back so I tried to call the busine...

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7:15 am EST
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Don’t buy from OEMassive. I have ordered tail lights from them and after 2 weeks these lights were burnt out. I informed the seller, who said that I must return the tail lights. I said that I couldn’t do it, because the car would be without tail lights. He said that he couldn’t help me then, because he couldn’t send replacement before he didn’t get the...

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