NSBI Complaints & Reviews


Leon Thompson called our small business claiming to be with "AT&T Billing". We'd had some issues with our AT&T bill and I thought he was calling to resolve those issues. He said that changes in FCC regulations had forced AT&T to call all their customers to inform us that our long distance billing would flow through a non-affiliated billing agent back onto our AT&T bill. The amount of our monthly bill wouldn't change.

During the verification process, the "3rd party agent" mentioned an additional monthly long distance charge and rate of 5 cents per minute. I interrupted at this point say that we had unlimited US long distance as part of our AT&T plan. Leon Thompson came back on the line and told me that we'd have to start again since I interrupted the flow of questions. According to Thompson, the "5 cent" charge only applied to extremely rare ("a solar eclipse happening at the same time as Halley's Comet") situations when a call might be routed to some odd carrier (he was a bit vague on this). We began the verification process again. I googled "AT&T NSBI" during the process and saw that many had reported NSBI as a scammer. I asked during the recording if the really was AT&T. The verification agent hung up on me.

It seems that the verification agent must be in on the scam as well.

NSBIFraudulant Slamming of phone account

A fake rep, posing to be from the AT&T phone company called to tell me she was notifying me of a need to approve a new "billing service" to assure that my billing fee remained the same. It was very slick, well presented, and quite believable. My red flags went up when they wanted the "recorded verifications", just to make an internal billing change. I quick did a web search for their "billing provider", called NSBI and discovered lots of complaints. When I confronted the caller, she immediately hung up. NSBI is a fraud based company. They are trying to "slam" you to a new provider.

  • Ka
    kathysaysso Nov 25, 2009

    This happened to me this morning, and I repeatedly asked the "rep" if she was an AT&T employee or a third-party calling on behalf of AT&T. She insisted she was an AT&T employee and gave me her "identification" number. Blatant liar. Blatant fraud. NSBI should be put out of business.

    0 Votes


I received a call from a Mary Stevens from the 'AT&T notification department' to tell me that AT&T was changing it's long distance billing carrier from World Com to NSBI. My bills would not look any different but in order to continue receiving one bill AND have a reduced monthly long distance fee, I needed to verify thru a 3rd party administrator that I wanted to do so.

I was specifically told 3X NOT to ask questions to the 3rd party administrator as it would cancel the order and I would start receiving 2 bills and not benefit from the new lower long distance monthly fee.

Once I was switched to the 3rd party verification administrator, the conversation went so fast I had to ask the person to repeat himself 3 times! At the very end, I caught him saying that I had agreed to change my long distance CARRIER to NSBI... not just the long distance billing agent!

Once I got of the phone, I called AT&T to verify and was told it was a scam. AT&T has now updated all our phone lines so that they are supposedly protected from being switched over. I also called the 1-888 number given to me by the 3rd party admin and I swear the same person answered the phone! When I complained that his company tried to scam me, he immediately took my phone number and told me that the order would be canceled on that line and any line that I had given to Mary. He also said that Mary should not have told me that she was from AT&T!

  • Su
    Susan Jan 14, 2009

    I own a business in Oakland and use AT&T. Tony Smith has now contacted my office as a representative from AT&T to change my billing to NSBI 3 times. He even provided a customer service # so that I could verify that this was a legitimate call from AT&T. 800.222.0400. Fortunately I did not agree to make the change, but my next phone will be to the PUC. Consumers must beware. Tony has called back even AFTER I told him that I was going to verify his story with my carrier!!!

    0 Votes
  • Le
    leahsh Feb 25, 2009

    Ijust had the same situation, "Tony Smith" introduced as Verizon representetive and told that Verizon go to switch my billing to NSBI. I did agree, but when alled to Verizon found that it's scam TonySmith doesn't work there and they don't work with NSBI. I freex my account from not authorized switchers, hope it will help. I'll try to find thi Tony by complaining to Public utility comission and other organizations.

    0 Votes
  • Kt
    K Thelen Jul 24, 2009

    I was just contacted by someone who said they were in the AT & T Billing department and gave me the same story that AT&T was changing the billing vendor. Same lies - the bill would look a little different and there would be an extra charge if I went with one company. If I wanted my bill to have the same format I had to agree to go with NSBI. - SCAM JOB ! ! ! I also called that number that they had given me at the end of the call (1-800-745-2479) and was told that my number would be put on a list to be rejected. I wish I would have "googled" NSBI while I had them on the phone!

    0 Votes
  • Su
    Susanz Aug 10, 2009

    They're still representing themselves as AT&T employees. If they send me any hard copy info, I'm forwarding it to the Atty. General in my state. Fraud is fraud, and someone should go to jail!

    0 Votes
  • Ar
    aravenbeauty Dec 30, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Just had the same call, guy claiming to be with Qwest and saying my bill would go down and I just had to agree to a rate reduction. While on the phone with him I decided to google it just to be sure...and here we are. I told him I did not want to change my long distance from qwest and he insisted that he was calling on behalf of qwest. I told him that I had just looked the company up and that there were a ton of complaints against NSBI. He immediately hung up. This guy was a very smooth talker and I have to admit I almost fell for it..Please know this is a scam, please dont be sucked into to this!

    0 Votes
  • Mo
    Motors Co Jan 10, 2011

    Once again, 1-10-2011, from Phoenix AZ. I own a business and just received a call saying they would reduce everyone on my lines by $10 a month and that my long distance would be at 2 cents a minuite. I then told him I had a customer and asked if I could call im back. Unfortunalty they have only outgoing phone access and he asked if he could call me back in 15min. I searched NSBI and found your comments. This is a scam and thanks to all ahead of me and hopefully I can also save anyone who searches NSBI time and trouble. I dont know what the scam is or how it works but sure doesn't sound right.

    1 Votes
  • Sc
    SCIENCE Aug 16, 2011

    I just saved $132.64 with nsbi and I LOVE IT!

    0 Votes
  • Sc
    SCIENCE Aug 16, 2011

    These complaints must be disgruntled ex-employees because I don't see the problem.

    0 Votes
  • Io
    IOWNTHISPLACE Jul 02, 2012

    My business got a call from 1-800-745-2479. They asked for the person responsible for the quest account. I said, "How may I help you?" THEY HUNG UP! Funny thing, I don't use QWEST HAH!
    I don't know about you, but I don't give a dam if they can save me some cash. Deceit is still Deceit and will not go rewarded my me. I shall spread the word from every mountain top that "NSBI" is a lying thieving #@%$*#G and should lose their lic to do business.

    0 Votes