I purchased slatebook X2 online from hpshopping.in vide hp order number 343012 dated 4th April 2014. As per...
I buy one Compaq Presario PC(Destop) model sl.no .SG3770IL & HP w 185 Monitor (sl.no. INL2-0HJRG) Dated on 30.03.2009. There are free gift scheme of HP printer and ups. I buy this cumputer from GOBAL COMPUTECH, Shop No-7, Krishna Arcade, Old Gajawaka, Visakhapatnam-530026. vide cash memo no 2330, dtd 30.03.09. Till date I am not received these free gifts
I am very sorry to inform you that hp's service is very poor and those guys are irresponsible, I have never expected such kind of attitude of HP towards their customer.Now I am felling that HP compaq cheeting with me, because this is six month old case, if you not responce about my case within two to three days then I go to the consumer court.
I give my E-mail ID & Comunication address below.
SANDIP KARMAKAR, HOUSE NO-HIG-12; SAMATHA NAGAR, VUDA COLONY (NEAR OLD GAJUWAKA) VISAKHAPATNAM-530044 (ANDHRA PRADESH).
Email id : [protected]@ yahoo.co.in. & Phone no: +[protected]
I am waiting your good responce immediately.
I had purchased a HP Pavilion notebook (model no. dv6226tx) for about 60K INR on 9th April 2007.
My complaint is regarding the customer service and Service Center. My laptop while working suddenly went down and didn't switch on after that. I submitted the laptop to the HP dealer in the month of June 2008. After for a month there inspection Dealer & Service Center told mother board needs to be replaced. But that model of Mother Board was not available in Indian supplies; so it was called to be sent from Singapore.
After one more month i have received a response from HP Service center and they are asking for whopping 20K INR for mother board replacement!!! I don't have any option now other then to agree with them for the replacement. But 20K is too huge for me to pay. Specially when i see there was fault from my side as the speculated reason for motherboard failure i receive from them is as Power Fluctuation. But at the time Laptop got down it was working over battery and not connected to electric supplies and Regarding Promised gift; I have sent all the document along with the DD of Rs. 500 to Solutions Integrated Marketing Services Pvt. Ltd. I have received a confirmation mail from HP redemption cell that they have received all the document. But till now i haven't received the TV Tuner Card. More the 2 moths a laptop under there service center and there after a bill of 20K INR and not receiving a promotional gift doesn't leave me with any good image for HP India as such.
I have a HP dv2214tu series Notebook in warranty period (till 28th April 2008). I gave my laptop for servicing at Compaq Service Center A2/177, Safdarjang Enclave, New Delhi on 12th of January 2008 as its DVD drive was not working . Its been more than 15 days and my DVD drive has not been replaced yet. I called them 10s of time and they are saying that they received my DVD drive thrice, but every time they were faulty. Its really pathetic that how can a new DVD drive be faulty, thrice!!! If this is the service provided by the company like HP, which really disappointing.
I had purchased a New HP Pavilion DV6226tx Laptop on 21/3/7 , From New Delhi . There is an Ongoing scheme of HP to avail Reliance Data card after obtaining an approval code by mail from hp . The same was done by me and after i got approval code i purchased the data card from Reliance for Rs 4000/- under HP scheme . Now this data card is not opening the sites thru the Internet Explorer on my Laptop as the Operating System is Windows Vista . Hp service centre has shown its in competency in resolving this problem saying WAIT till you get compatible Driver from HP --- IT can take Unspecified time . When HP knows that this card is not Compatible with Windows Vista then why are they giving this scheme to the consumer who is Buying HP Product with Vista operating system . This is sheer cheating . What do i do about 4000/- Extra spent for this card . Also even after purchasing Laptop for Rs 56000/- you cannot run Internet - It is disgusting and HP Is making a fool of Indian consumers.
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