National Imaging Systems reviews and complaints
Toner Cartridge Scam
Sales called and asked if we had a HP printer. I said yes. They said they would send out a free cartride, I said no, I don't want to have to return it or get an invoice. He said there is no obligation and I would never recieve an invoice. I said if you want to send me a free cartidge and never send me an an invoice go ahead. Well they sent the invoice, and I called and they have the art of dealing with that conversation down pat. They do it all day long I imagine.
Country of complaint: United States
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam charges
January 8, 2009 I received an invoice for 4 toners from a National Imaging Systems, Inc, a company we do not do business with. It was asking for payment of toners delivered in October 2008. Since we have a national contract for toners, I called the name referenced on the invoice. Upon researching the invoice I learned that apparently, this company got our phone number, got the name of the person that had answered the phone and then used that person's name as the authorization to send toners.
Unfortunately, by the time I received the invoice, the toners were already used, and although we require purchase requisitions, the company had proof of delivery so we agreed to pay the one bill and instructed them never to contact our employees directly that they had to go through Purchasing.
The cost of the toners was normally $199.50, this company charged $279.99 as well as $33.75 freight for a total of $1, 153.71 for something that would have normally cost us $798.00.
On 3/24/09 I got a call from our receiving department that once again, an additional supply of toners had arrived at the loading dock from the same company. I immediately called the company and spoke with the Manager, Victoria. She had no recall of my telling her not to send any more product and said that she had authorization to send them and could provide proof if need be. I told her that we would not be paying for the toners, please issue a return tag.
As of today, 4/9/09, the toners remain on my loading dock. I have a call into Victoria and have received no reply. I sent her a second email requesting that the toners be picked up and have yet to hear from her.
We will not be issuing payment for unauthorized product shipped to our address.
Company Business Name: National Imaging Systems
Country of complaint: United States
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is completely disreputable.
A while ago they called offering an ink promo with a free cartridge and a complimentary $25 Best Buy gift card. I asked “Is there any obligation to buy?” and “Is any purchase necessary?” etc. The guy insisted it was free with no strings attached. So I agreed to try it out.
Suddenly we received 6 cartridges we never ordered. The invoice was over $1, 100. I tried over and over to call a living person but eventually just sent the goods back with tracking info. Then they faxed $25 invoice.
I called a few more times and finally reached a live person (VICTORIA). For the first time I was told the gift card wasn’t a gift, but was a rebate for the order. Since the ink was returned then we couldn't have the gift card for free. I'd given the card to a co-worker but we just sent it back with a letter to stop calling us.
6 months ago they called offering a "free trial" promo and I insisted they fax the terms in writing. Instead they just didn't call again until about a week ago. The recent sales guy just patronized me when I said we aren't interested "Well if you don't want to save money then I'll just call back for (he mentioned a former boss's name)"
Frankly they’re cons – or at the very best, rude and incompetent.
And who do you work for? So I can add you to our blacklist. National Imaging is a scam shop..
i've been in the telemarketing business for over 10 years and that is not how its done. its unfortunate that there isnt a web site that companies can go on to report "consumer" LIARS that have nothing else to do then complain in a blog...try handling your REAL problems. go back to work
I got a call from them saying that they "had our toners ready", which led me to believe that they were our normal company and had to get information on sending it to us. When they asked about billing in the SAME conversation about shipping, I was tipped off, because we receive our toner for free, so I told them, no wait i don't want the toners. She said okay and hung up. Then a different person came on and said "why don't you need the toners", and i replied "i realized we didnt need them from you". He replied with "Well we're sending them anyway, so you're stuck with them". I'm going to call them and inform them that we are returning them to them immediately as soon as we receive them, and that we will not pay for them.
Same thing happened to my company in NYC, they used the name of our receptionist, said they shipped toner to her attention and sent the invoice 3 mths later. I asked for pod, and they did send that, however after researching the company I saw they were actually toner scammers, so I refused to pay.
They have been calling me once or twice a week for a month, trying to collect 198.99 for "toner" or whatever they shipped to us... since invoice was sent mths later, anything received was just put in stock. The make believe bully "Victoria Jean" just rambles on & on and doesn't let you get a word in. Thats what they do for a living, rip companies off.
According to the FTC any unordered merchandise received that you did not order, especially through telemarketers they advise not to pay and not to return merchanse. You can usually tell when you are dealing with a reputable company, which National Imaging Systems is not. You can find out more information on the Federal Trade Commissions website, just look up office supply scams. DO NOT PAY THEM., they are toner-scammers.
Was offered a "Trial Toner" with free recycling and stupidly said yes. Soon after received an invoice for 3x the value of the toner. Now, calling wanting payment for "Trail" toner
Scam
NATIONAL IMAGING SYSTEMS send me 6 toner cartridges which we did not order with some free junk. We immediately contacted them to return the stuff and they were supposed to call us back with an IMA. Never did. We made several attempts without success. Never invoiced us either. Now 5 months later they are looking for payment. We played phone tag a few times. I left them a message indicating that we did not order the toner and we were not paying the invoice and we'd be happy to return the toner on their dime.
Company Business Name: City Center of Music & Drama
Country of complaint: United States
Address: New York, New York
This same thing has happened to us TWICE! I called the first time to have our name removed from any list we are on, and to let them know we never want to to buisness with them. The second time they said it was a mistake on there end. When will this stop? I feel sorry for the people who work at this company. (I just hope God forgives) Because the gates of HELL will be waiting for you.
Toner Scam
I am writing because National Imaging Systems sent me a toner cartridge with no cost associated. Then a month later sent me an invoice for $250 and then asked me to return the cartridge on my own dime. That wasnt going to happen.
Country of complaint: United States
Address: Ohio
Similar to other complaints filed against this company, this company calls and trys to get you to buy a toner cartridge from you. We told them we are not interested and they still sent the toner cartridge and charges 5 times the normal price for the toner cartridge even though you do not approve the purchase.
They do not pay to send it back so when we did not send it back, they continue to bug and threaten to send you to the collectors and charge finance charges if you do not pay. We refuse to pay scam companies such as this company.
To anyone who reads this, you probably got here the same way I did. You got a call, you gave a name (even only your first name) then you got some toner in the mail and not long after a bill for about 4 times what the toner was worth. All of this happens regardless of what you have said to them. If you did not immediately right REFUSE on the package and give it back to the postal service then read below.
Here is some information to help:
NATIONAL IMAGING SYSTEMS INC.
Corporation Number: C2153945
Date Filed: 1/6/2000
Status: active Jurisdiction: California
Address PO BOX 3395 VAN NUYS, CA 91407
Agent for Service of Process VINCENZO AUTIERO
1224 CORNING ST STE 5 LOS ANGELES, CA 90035
File complaints with the FTC and State of California Attorney General:
CA AG:
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL
FTC:
https://www.ftccomplaintassistant.gov/ (Click on big button on the right)
If enough people complain it will get some attention. These guys have been at it for a little while now, they are overdue to be shut down.
Same here, only they are trying to collect an invoice from 2/2/2009. (yes, 2 years ago). Called and spoke with Marie, asked her for all of her backup ie: packing slip, what our PO number was, etc. She assured she would fax it over.
The same happened to me. I was sent a toner cartridge back in 2009, which was suppose to be a FREE Trial. I specifically told the person who called that if there was going to be any charge anytime, that I did not want it. I also told them that I was not issuing a purchase order for the item because it was a FREE trial. They sent the cartridge and just like everyone else, I received an invoice for this cartridge. I called back and told them that it was suppose to be free and they told me to disregard the invoice that is was sent in error and they would have it taken care of. Later, about 2-3 months, I received a call saying that the invoice was late and I needed to pay it. I was told that I had to pay it because it was past the 30-day trial period and I had not returned the cartridge. They offered to send me their Terms (which were never discussed or sent before) staing that I only had a 30-day free trial. I gave them my email address and I never received the Terms. I received calls and invoices every month thereafter and told them that I was not suppose to pay for the toner and that I was performing a trial on it and would let them know how it worked. After several months (it takes that long for me to go through a toner cartridge), I reported to them exactly how many copies I printed from their cartridge and how many from HP. Their cartridge did not perform as well and the copies were not as clear. Now they are threatening me and saying they are going to call our Plant Manager and my boss at the Corporate office to get this paid for. They are also threatening to turn this in on my Personal Credit (which is illegal according to our corporate attorney). Victoria will call and she will talk over you and really knows how to push your buttons.
I filed a complaint with the Better Business Bureau and she told me they had more complaints about them than National Imaging and they were not reputable. I reported this also to the Better Business Bureau and they told me that I could report to the Federal Trade Commission and the State Attorney General's office, which I intend on doing. Do not pay these people and do not accept their FREE Trials.
I just learned today about this scam that National Imaging Systems operates on. While I was waiting on hold to speak to someone, I looked them up on the Better Business Bureau website. They have the lowest possible grade rating of "F." The "Complaint Experience" section describes to a tee what I'm experiencing with these scammers. When I told her what I read about them on the BBB website, she had the nerve to tell me that the Better Business Bureau was NOT a reputable company. I literally laughed.
this person ryanak obvioulsy has way to much time on there hands. everything that was stated is so not true and how would a telemarketer know what "legal fines".
They just invoiced us again, after we informed them that we would not pay.. 10 mo. later, guess they thought we might change our minds..
Same thing here... They contacted me and offered to send a trial toner. I informed them our company does not accept trials... About 2 weeks later one showed up. We did try it but it was crap. I called them and informed them that is was not up to our standards. About a week later I received and invoice, so I contacted them and was told to ignore it. Low and behold... About 6 months later I was contacted by Jay and told I need to pay the invoice. I informed Jay that we would not be paying for a a trial toner and that I was informed to ignore the invoice. He said I should have sent the toner back but I also informed him that I was never told to return it... They won't be getting paid by us neither... I am sending all of this information to our corporate legal office... Let them deal with them...
Additionally the price of toner from telemarketers isn't 2-3 times higher than normal pricing it's 5-10 times higher. I'm in the industry and have been for the last 25 years. This company is giving us all a bad name.
Unfortunately the above comment is simply innacurate. That isn't how the pitch goes and the statement that the scam artist will threaten threaten with "legal fines", simply doesn't make sense. How could a telemarketer fine you?
Salesman sent me a free sample to understand the benefits of their toner cartidge with no obligations. I did not see a noticable difference and they refused to allow to be sent back and sent an invoice. They claim to have "small print" on their packing slip which obligates customers. Do NOT accept any offers for anything from them. Slime.
When I had this company talk with me, they acted as if my company already did business with them. I could hardly get a word in, and once they transferred me to their billing dept, I asked them if this was a sales call. They said yes, and I told them that I didn't appreciate how they did business and hung up on them. I was fortunate enough to not fall for it, but they are very good at not allowing you to ask questions.