Sales called and asked if we had a HP printer. I said yes. They said they would send out a free cartride, I said no, I don't want to have to return it or get an invoice. He said there is no obligation and I would never recieve an invoice. I said if you want to send me a free cartidge and never send me an an invoice go ahead. Well they sent the invoice, and I called and they have the art of dealing with that conversation down pat. They do it all day long I imagine.
January 8, 2009 I received an invoice for 4 toners from a National Imaging Systems, Inc, a company we do not do business with. It was asking for payment of toners delivered in October 2008. Since we have a national contract for toners, I called the name referenced on the invoice. Upon researching the invoice I learned that apparently, this company got our phone number, got the name of the person that had answered the phone and then used that person's name as the authorization to send toners.
Unfortunately, by the time I received the invoice, the toners were already used, and although we require purchase requisitions, the company had proof of delivery so we agreed to pay the one bill and instructed them never to contact our employees directly that they had to go through Purchasing.
The cost of the toners was normally $199.50, this company charged $279.99 as well as $33.75 freight for a total of $1, 153.71 for something that would have normally cost us $798.00.
On 3/24/09 I got a call from our receiving department that once again, an additional supply of toners had arrived at the loading dock from the same company. I immediately called the company and spoke with the Manager, Victoria. She had no recall of my telling her not to send any more product and said that she had authorization to send them and could provide proof if need be. I told her that we would not be paying for the toners, please issue a return tag.
As of today, 4/9/09, the toners remain on my loading dock. I have a call into Victoria and have received no reply. I sent her a second email requesting that the toners be picked up and have yet to hear from her.
We will not be issuing payment for unauthorized product shipped to our address.
NATIONAL IMAGING SYSTEMS send me 6 toner cartridges which we did not order with some free junk. We immediately contacted them to return the stuff and they were supposed to call us back with an IMA. Never did. We made several attempts without success. Never invoiced us either. Now 5 months later they are looking for payment. We played phone tag a few times. I left them a message indicating that we did not order the toner and we were not paying the invoice and we'd be happy to return the toner on their dime.
I am writing because National Imaging Systems sent me a toner cartridge with no cost associated. Then a month...