National Imaging Systems Complaints & Reviews

National Imaging SystemsToner Cartridge Scam

Sales called and asked if we had a HP printer. I said yes. They said they would send out a free cartride, I said no, I don't want to have to return it or get an invoice. He said there is no obligation and I would never recieve an invoice. I said if you want to send me a free cartidge and never send me an an invoice go ahead. Well they sent the invoice, and I called and they have the art of dealing with that conversation down pat. They do it all day long I imagine.

  • Zz
    ZZS Aug 21, 2009

    When I had this company talk with me, they acted as if my company already did business with them. I could hardly get a word in, and once they transferred me to their billing dept, I asked them if this was a sales call. They said yes, and I told them that I didn't appreciate how they did business and hung up on them. I was fortunate enough to not fall for it, but they are very good at not allowing you to ask questions.

    0 Votes
  • Ma
    Mark 9 Sep 23, 2009

    Salesman sent me a free sample to understand the benefits of their toner cartidge with no obligations. I did not see a noticable difference and they refused to allow to be sent back and sent an invoice. They claim to have "small print" on their packing slip which obligates customers. Do NOT accept any offers for anything from them. Slime.

    0 Votes

National Imaging SystemsScam charges

January 8, 2009 I received an invoice for 4 toners from a National Imaging Systems, Inc, a company we do not do business with. It was asking for payment of toners delivered in October 2008. Since we have a national contract for toners, I called the name referenced on the invoice. Upon researching the invoice I learned that apparently, this company got our phone number, got the name of the person that had answered the phone and then used that person's name as the authorization to send toners.

Unfortunately, by the time I received the invoice, the toners were already used, and although we require purchase requisitions, the company had proof of delivery so we agreed to pay the one bill and instructed them never to contact our employees directly that they had to go through Purchasing.

The cost of the toners was normally $199.50, this company charged $279.99 as well as $33.75 freight for a total of $1, 153.71 for something that would have normally cost us $798.00.

On 3/24/09 I got a call from our receiving department that once again, an additional supply of toners had arrived at the loading dock from the same company. I immediately called the company and spoke with the Manager, Victoria. She had no recall of my telling her not to send any more product and said that she had authorization to send them and could provide proof if need be. I told her that we would not be paying for the toners, please issue a return tag.

As of today, 4/9/09, the toners remain on my loading dock. I have a call into Victoria and have received no reply. I sent her a second email requesting that the toners be picked up and have yet to hear from her.

We will not be issuing payment for unauthorized product shipped to our address.

  • Pa
    PaulT Apr 16, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Was offered a "Trial Toner" with free recycling and stupidly said yes. Soon after received an invoice for 3x the value of the toner. Now, calling wanting payment for "Trail" toner

    0 Votes
  • Do
    Dopey May 14, 2009

    Same thing happened to my company in NYC, they used the name of our receptionist, said they shipped toner to her attention and sent the invoice 3 mths later. I asked for pod, and they did send that, however after researching the company I saw they were actually toner scammers, so I refused to pay.

    They have been calling me once or twice a week for a month, trying to collect 198.99 for "toner" or whatever they shipped to us... since invoice was sent mths later, anything received was just put in stock. The make believe bully "Victoria Jean" just rambles on & on and doesn't let you get a word in. Thats what they do for a living, rip companies off.

    According to the FTC any unordered merchandise received that you did not order, especially through telemarketers they advise not to pay and not to return merchanse. You can usually tell when you are dealing with a reputable company, which National Imaging Systems is not. You can find out more information on the Federal Trade Commissions website, just look up office supply scams. DO NOT PAY THEM., they are toner-scammers.

    0 Votes
  • Ac
    Acridian Jul 02, 2009

    I got a call from them saying that they "had our toners ready", which led me to believe that they were our normal company and had to get information on sending it to us. When they asked about billing in the SAME conversation about shipping, I was tipped off, because we receive our toner for free, so I told them, no wait i don't want the toners. She said okay and hung up. Then a different person came on and said "why don't you need the toners", and i replied "i realized we didnt need them from you". He replied with "Well we're sending them anyway, so you're stuck with them". I'm going to call them and inform them that we are returning them to them immediately as soon as we receive them, and that we will not pay for them.

    0 Votes
  • Ch
    charlesjackson72 Jun 10, 2010
    This comment was posted by
    a verified customer
    Verified customer

    i've been in the telemarketing business for over 10 years and that is not how its done. its unfortunate that there isnt a web site that companies can go on to report "consumer" LIARS that have nothing else to do then complain in a blog...try handling your REAL problems. go back to work

    -1 Votes
  • Pa
    PaulT Jun 10, 2010
    This comment was posted by
    a verified customer
    Verified customer

    And who do you work for? So I can add you to our blacklist. National Imaging is a scam shop..

    0 Votes
  • Op
    Opinonator Aug 05, 2010
    This comment was posted by
    a verified customer
    Verified customer

    This company is completely disreputable.
    A while ago they called offering an ink promo with a free cartridge and a complimentary $25 Best Buy gift card. I asked “Is there any obligation to buy?” and “Is any purchase necessary?” etc. The guy insisted it was free with no strings attached. So I agreed to try it out.

    Suddenly we received 6 cartridges we never ordered. The invoice was over $1, 100. I tried over and over to call a living person but eventually just sent the goods back with tracking info. Then they faxed $25 invoice.
    I called a few more times and finally reached a live person (VICTORIA). For the first time I was told the gift card wasn’t a gift, but was a rebate for the order. Since the ink was returned then we couldn't have the gift card for free. I'd given the card to a co-worker but we just sent it back with a letter to stop calling us.

    6 months ago they called offering a "free trial" promo and I insisted they fax the terms in writing. Instead they just didn't call again until about a week ago. The recent sales guy just patronized me when I said we aren't interested "Well if you don't want to save money then I'll just call back for (he mentioned a former boss's name)"

    Frankly they’re cons – or at the very best, rude and incompetent.

    0 Votes

National Imaging SystemsScam

NATIONAL IMAGING SYSTEMS send me 6 toner cartridges which we did not order with some free junk. We immediately contacted them to return the stuff and they were supposed to call us back with an IMA. Never did. We made several attempts without success. Never invoiced us either. Now 5 months later they are looking for payment. We played phone tag a few times. I left them a message indicating that we did not order the toner and we were not paying the invoice and we'd be happy to return the toner on their dime.

  • At
    Atom May 21, 2009

    This same thing has happened to us TWICE! I called the first time to have our name removed from any list we are on, and to let them know we never want to to buisness with them. The second time they said it was a mistake on there end. When will this stop? I feel sorry for the people who work at this company. (I just hope God forgives) Because the gates of HELL will be waiting for you.

    0 Votes

National Imaging Systems — Toner Scam

I am writing because National Imaging Systems sent me a toner cartridge with no cost associated. Then a month...