Motorguide reviews and complaints
Motorguide Pro Series 70 Trolling Motor
In May 2008 I purchased a Motorguide Pro Series 70lb thrust bow mount trolling motor, it lasted all of two months before the 1st & 2cd speeds went out. The store where the motor was purchased said after 30 days the motor had to be sent to Motorguide for warranty repair or replacement, but after pleading with the manager they exchanged it for the same motor...
Read full review of Motorguide and 3 comments
Poor Motorguide replacement policy
In April 2008 I purchased a new Tracker bass boat. It came with a Motorguide trolling motor. I had the boat on water three times. The first was for break in time on the Mercury gasoline motor. On the third time I began having trouble with the trolling motor. The trolling motor has 5 speeds; I started lossing speeds until I finally only had the highest speed. To make it more of a problem if you ran the trolling motor very long (30-40 sec) on high it would cause the resetable breaker to open. I was on vacation at the time. When I returned home I took the boat back to the dealer. They advised it was up to Motorguide whether the trolling motor is repaired or replaced. I had replaced the 5 speed foot control switch while I was on vacation and it didn't change anything. For that reason it appeared to be in the motor. Being it was a new boat and only used on 3 occasions I felt the trolling motor should be replaced. After talking to Motorguide support I was told they have a 30 day replacement policy and the motor would NOT be replaced. I also found out that Motorguide doesn't repair their trolling motors they send them to dealers that do. I did speak to Tracker boats and the boat dealer in Ponca City, Oklahoma. Neither could or would offer any help. So I don't beleive I will every have another Motorguide product.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have also had problems with Mercury Marine responding in a positive way about a difficulty with the fuel pump on my 60 HP Big Foot engine. Mercury has recalled the first engine that I purchased and took the wh0ole first summer to replace the engine leaving me without the use of my boat the first season. The replacement engine has gone through 5--FIVE fuel pumps since the boat went into service. Now they want me to buy a new motor for an additional $3, 160 dollars and the original cost $5, 800 so I will have $5, 960 in and engine and they think I should just dole out good money after bad. Good Luck
I have a Motorguide wireless series that started showing out soon after purchase. I went through all the trouble of finding someone authorized to fix it. Found out Mecury/Marine still hadn't registered it after driving 100 miles to the authorized repair shop. After trouble-shooting, Foot pedal was bad and replaced. Now I'm trying to locate an additional mounting plate. Nobody will help. Not even Motorguide; except for giving me a part #. What a crock. Wish I knew who to slap around.
Both the dealer and Motorguide should be turned into the better business bureau. They both suck.