Mags4Cheap reviews and complaints

Ladies & Gentlemen -

I have been the absentee owner of Mags4Cheap.Com for years. I own several other businesses that occupy the majority of my time. About 3 years ago I handed this company off to a management team that has done a very good job of running my company to the ground. There was a time when Mags4Cheap was the best name online for magazine subscriptions. Obviously, that is no more. About a month ago, my own mother found the negative reviews about my company online and called me. I have since come back to Mags4Cheap, replaced my entire staff and am actively managing it myself. We have sold to more than 3 Million people, and although we have millions of very happy customers, there are nevertheless some very unhappy customers out there, including those who posted here.

I am here to reach out to any customers who have not either received their magazine subscription or a refund. If you fit in this category, you may email me directly at rbfallon@mags4cheap.com or call me directly at [protected].

I will personally investigate your issues and refund you if necessary.

I apologize for the bad experience you have had and I am here to make things right.

Cordially,

R. Brandon Fallon
Mags4Cheap.Com
Owner

Ladies & Gentlemen -

I have been the absentee owner of Mags4Cheap.Com for years. I own several other businesses that occupy the majority of my time. About 3 years ago I handed this company off to a management team that has done a very good job of running my company to the ground. There was a time when Mags4Cheap was the best name online for magazine subscriptions. Obviously, that is no more. About a month ago, my own mother found the negative reviews about my company online and called me. I have since come back to Mags4Cheap, replaced my entire staff and am actively managing it myself. We have sold to more than 3 Million people, and although we have millions of very happy customers, there are nevertheless some very unhappy customers out there, including those who posted here.

I am here to reach out to any customers who have not either received their magazine subscription or a refund. If you fit in this category, you may email me directly at rbfallon@mags4cheap.com or call me directly at [protected].

I will personally investigate your issues and refund you if necessary.

I apologize for the bad experience you have had and I am here to make things right.

Cordially,

R. Brandon Fallon
Mags4Cheap.Com
Owner

Order magazines (2) Jun.07 they were charged to my visa. Called, email still trying to get something. No magazines No refund. Hoe can they keep ripping people off like that?

We paid by credit card to mags4cheap for a 2 year subscription for consumer reports at $24.95 and Wondertime for 1 year at $6.95 on 11/17/07. Consumer reports indicates they have not been paid to date and have suspended their publication after 2 months indicating they are in receipt of our payment. Wondertime magazine was never received. We have tried on numerous occasions to contact mags4cheap with little success since they do not readily return any messages, or only sporadically without reliable results.

It is my impression that Consumer Reports is a reputable publisher and when they indicate they have not received our payment through mags for cheap, I believe them. At this point we are disguisted at this issue with no resolution in sight. Our cost is insignificant but what can be done to right a wrong with a disreputable agency like mags4cheap? From all indications this appears to be a pattern in the way this company does business.

Victor and Rhonda Lipinski

I renewed an order as a Christmas gift and it is now May 2 and one of the two magazines has yet to arrive. They do not respond to phone calls. You can only leave messages. You never get to talk to a live person. You can get better prices elsewhere. DO NOT USE THIS WEB SITE.

This company is incompetent and totally lacks integrity. I have been waiting for a refund on a magazine I ordered in February. Despite many email promises, no refund ever made its way to my mailbox. You can't talk to anyone on the phone because they don't answer the phone. One time when I did get through to someone, they put me on hold and never got back to me. Don't use this company. You'll regret it.

Ordered in Jan 07 a monthly mag didn't receive an issue till april. Ordered a gift subscription a week after first order (thought it would be an easy gift.) Ha! That was FEB 7 2007 today is August 3 2007 and the person has still not received anything. Yes I did file complaints with them and they either didn't respond or stated that publisher issues can take up to 12 weeks to be delivered. Why? Well they evidently take 11 weeks before they turn in the order so they can get some benefit from holding your money.

Purchased National Geographic on Mags4cheap but did not receive the magazine. It's a year later and I am still trying to resolve the issue. I contact customer service at Mags4cheap, they tell me they'll look into it and I then I don't hear from them again. It's certainly one of the worst customer service departments I've ever dealt with.

I ordered a magazine from mags4cheap.com in April. it never arrived. I called, they reordered. it never came. Now they won't issue a refund. Apparently, they have quite a reputation for this business practice.

This company is owned by Creative One, Inc.
Mags4Cheap
14760 Memorial Dr # 306
Houston, TX 77079

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report.

Original Business Start Date: 09/01/03
Type of Entity: Inc
Principal: Dave Shaw, President
Phone Number: [protected]
Fax Number: [protected]
Web Site Address: www.mags4cheap.com
Membership Status: This company is not a BBB member
Type of Business: Magazines-Subscription Agents
Magazines-Dealers
Additional Business Names:
Entertainment4Cheap
Magazines for Cheap
Mags4Cheap
Mags4cheap.com

CUSTOMER EXPERIENCE

Based on BBB files, this company has an unsatisfactory record with the BBB due to unanswered complaint(s).

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

The BBB processed a total of 236 complaints about this company in the last 36 months, our standard reporting period. Of the total 236 complaints in the last 36 months, 167 of those were closed in the last 12 months.

Complaints Concerned
Advertising Issues: 9
Outcome of all complaints -
No Response: 9

Delivery Issues: 124
Outcome of all complaints -
Resolved: 18; Unresolved: 6; Administratively Closed: 3; No Response: 97

Service Issues: 13
Outcome of all complaints -
No Response: 13

Customer Service Issues: 1
Outcome of the complaint -
Resolved: 1;

Product Issues: 2
Outcome of all complaints -
No Response: 2

Refund or Exchange Issues: 83
Outcome of all complaints -
Resolved: 10; No Response: 73

Billing or Collection Issues: 4
Outcome of all complaints -
Unresolved: 1; No Response: 3

ADDITIONAL TRADENAMES, ADDRESSES AND TELEPHONE NUMBERS

This business also uses the following names, addresses and/or telephone numbers:

Entertainment4Cheap
800 Tully Rd # 170G [protected]
Houston, TX 77079

I ordered two magazine subscriptions from this company. One in December and one in February. My credit card was charged both times and I did not receive my subscriptions for either. When I called their number it just rang. I left a message and was never called back. I sent an email and was told repeatedly that my problem had been sent to the accounting department and a refund check would be issued to me. They told me that in June, August and September. I have realized I will never see my money again. Do not make the same mistake. They are a fraud.

This company is bogus. They simply take payments and don't provide the magazines. Why are they still in business? I encourage victims to contact their state's attorney general and file an online complaint.

I ordered Holiday presents in November, and still no History magazine for my husband, and it is April. I have called and e-mailed the company numerous times to no avail. I can't even get a live body on the phone. They have taken my money and not given me the goods, or have they?! DO NOT DEAL WITH THIS COMPANY! SAVE YOUR MONEY.

I ordered a subscription in Nov of 2007 as a Christmas gift. The subscription was never received and I have been continually sending emails to try and get my money returned to me. They seem to have a standard letter when they reply : "They are checking on it and i should receive my refund within the next 10 days. " This now has been going on for months. I would never order from this outfit...I dont believe they even are a business. This must be a total fraud...they take your money and continually send replies to your email that seem to be the same to everyone..All the complaints I have read are the same. Someone needs to pull "Mags4cheap" off the internet! Do not order from them! It really is a HOAX!

I have been through hell with Mags4Cheap. I received a gift certificate in December 2006. I tried unsuccessfully to redeem it on-line, so I called in early January and placed my order via phone and received my confirmation #. I never received the magazine after waiting the required 8 - 10 weeks. I called and was told to wait a couple more weeks. I called again and was told there was a mix-up, but it had been fixed. 1 month later I called and was told they had to do some research and would call me back. They never did. The next 2 times I called I was given completely different stories. The last time I called she put me on hold while she "called the publisher", then told me they had the names mixed up, but it was fixed and I should start receiving the magazines soon AND would get some free additional issues. She also said the publisher would call me directly to confirm. I never received a call or a magazine. I have also sent numerous e-mails to them on their customer service contact site, and have never received a reply. This morning, I called 6 times and each time I sat on hold listening to a recording, then got disconnected.

I finally called the publisher myself and was told they had no record of my name, address, phone # or confirmation #.

It has now been almost 7 months. It's not that $20.o0 is the end of the world, it is the principle of the thing. I won't let this go.

I ordered a magazine subscription for Family Handyman from Mags4Cheap in May 2009. They charged my credit card but I never received any magazines. They do not respond to emails, and it has been too long to dispute with my credit card company. AVOID DOING BUSINESS WITH MAGS4CHEAP-THEY ARE NOT REPUTABLE.

Mags For Cheap states that after you wait three months for your PAID UP FRONT magazine subs, that you can call them to inquire of your delivery status. The phone # [protected]) that they provide is disconnected. Another Ponzi scheme - no way to reach them, their emails to the customer are 'no reply' return addresses. Too bad sucker! Customer RIPPED OFF !

On November 26, 2008 I paid via my Discover card a subscription to Better Homes & Gardens magazine and Family Circle magazine that I had ordered from Mags4Cheap via my computer on November 9, 2008. Better Homes & Gardens is being received but Family Circle is not. I have been unable to find an email address for Mags4Cheap so I have been unable to voice my complaint. What should I do now?

Their affiliate program is supposed to pay 35% of the gross sales on a monthly basis, regardless of the amount. I signed up in Jan. 2006, and have sold over $600 worth of magazines for them, but still have not received one cent from them. I've sent them emails, but they don't respond.

Please don't waste your time and money promoting their program, because you won't get anything back for it.

MAGS4CHEAP is back on track. I have a 2 year old complaint on this board and was contacted by the absentee owner. He promptly refunded my money and has taken the reins back on his business. He has posted many times on this site so please believe it's not a hoax. I got my refund 3 days after I emailed him. THANK YOU!

PS...This site won't allow us to remove complaints so I added this.

Ordered 1 subscription to Readers Digest, but charged my credit card 2 times for 1 magazine. Thats stealing ! Talked to Brian at Mags4cheap and faxed proof. That got me nowhere. Don't do business with them.

This company is just riduculous that they can't even be honest and tell their customers the truth! I ordered Time magazine for my husband for Father's Day 4 weeks before. Well...I 'm still waiting for the magazine today. It is October 2008. I think this is just sad that there are people that are so dishonest. I know one thing though...what goes around...comes around!

I ordered a subscription for People for one year; my order number is 679260. This order was placed on 8-11-08. I have never received my order.

Ordered 2 mags from Mags4Cheap and received only one but have been charged for both.
I have called for months and they will not accept calls or hang up.
They are located in Huston TX and I am still waiting for refund.