Mags4CheapProblems with subscription reimbursement!

T
This review was posted by
a verified customer
Verified customer

I placed an order for Blue and Gold Illustrated with mags4cheap on 12/12/06 at which time my Visa was promptly billed for $21.95. After the 10-12 week period which they said a monthly may take to receive, I called mags4cheap and was told I needed to wait a couple more weeks. In early April I talked to a Nicole at mags4cheap who told me that they had sent an email several weeks before this informing me that the subscription could not be carried out. I never received the email. I then inquired about my refund and she said "we have to send you a check, we can't credit your Visa" because of the time that passed. She did not respond to my question of why hadn't a refund been processed already. When I did not receive the check I made a return call and spoke with Brian on 5/3 who told me he was writing another check (#4290) and it would go out that afternoon. It has been 11 days and no check. I have sent order the Blue and Gold directly from the publisher.

Responses

  • An
    angelkate319_182002 Feb 15, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I ordered many magazine from this company for a few years until I did not recieve a magazine that I ordered for myself THREE YEARS ago end of March .. I ordered some magazines for an imate he receive all his magazine that I ordered for him ... I order some some magazine for me (Parents, Soap opera digest.receive those and got really good prices at the time .. and Cosmopolitan but NEVER recieve this magazine that was sold at 13 dollars ... because it was "sent back to company " .. I emailed them MANY MANY TIMES ... PHONE THEM the first time I got a "real person on the phone .. but when I call the number on the website get a voicemail to leave a short messege with name and order infro...
    Katie

    0 Votes
  • Ta
    Taxpaying Citizen Jan 13, 2010

    I ordered a magazine subscription for Family Handyman from Mags4Cheap in May 2009. They charged my credit card but I never received any magazines. They do not respond to emails, and it has been too long to dispute with my credit card company. AVOID DOING BUSINESS WITH MAGS4CHEAP-THEY ARE NOT REPUTABLE.

    0 Votes
  • Ma
    MasterT Jan 12, 2010

    Ordred a Mag 4 months ago and still waiting to recive it !!! Called 100 times and their phones are disconected... Let's all go to the Better Business Bureau http://www.bbb.org/ and get this FAKE STORE closed for good !!!

    0 Votes
  • Dd
    ddorset Oct 07, 2009

    I order two magazine subscriptions in July, 2009. Have not received any issues from either of them. They have a new toll-free #, where you leave your name and telephone number, but I have called 4 times for status, and have not had a return call yet.

    0 Votes
  • Fr
    Frank TJ Mackey Mar 22, 2009

    Wow! R. Brandon Fallon is a bad-###!

    0 Votes
  • Wa
    Walter Mar 06, 2009

    Mags For Cheap states that after you wait three months for your PAID UP FRONT magazine subs, that you can call them to inquire of your delivery status. The phone # [protected]) that they provide is disconnected. Another Ponzi scheme - no way to reach them, their emails to the customer are 'no reply' return addresses. Too bad sucker! Customer RIPPED OFF !!

    0 Votes
  • Fl
    Florence Feb 16, 2009

    On November 26, 2008 I paid via my Discover card a subscription to Better Homes & Gardens magazine and Family Circle magazine that I had ordered from Mags4Cheap via my computer on November 9, 2008. Better Homes & Gardens is being received but Family Circle is not. I have been unable to find an email address for Mags4Cheap so I have been unable to voice my complaint. What should I do now?

    0 Votes
  • Sa
    Sam Dec 29, 2008

    I ordered 3 magazines from this company on Dec. 19, 2007 as Christmas gifts. 2 magazines are being received. The 3rd and most expensive subscription, to People Magazine, has never been received. I emailed the company in mid April - after waiting the required weeks. The company stated that People would not refund the subscription price but they would. After several more emails, I still have not received a refund.

    I have saved all emails regarding this issue.

    0 Votes
  • Gi
    Gina Elsea Dec 09, 2008

    I ordered puzzle books for my 92 year old father, was charged on 10/28/08 nad never received them.

    0 Votes
  • Valerie Nov 29, 2008

    Their affiliate program is supposed to pay 35% of the gross sales on a monthly basis, regardless of the amount. I signed up in Jan. 2006, and have sold over $600 worth of magazines for them, but still have not received one cent from them. I've sent them emails, but they don't respond.

    Please don't waste your time and money promoting their program, because you won't get anything back for it.

    0 Votes
  • Si
    sillyme Nov 25, 2008

    MAGS4CHEAP is back on track. I have a 2 year old complaint on this board and was contacted by the absentee owner. He promptly refunded my money and has taken the reins back on his business. He has posted many times on this site so please believe it's not a hoax. I got my refund 3 days after I emailed him. THANK YOU!!!

    PS...This site won't allow us to remove complaints so I added this.

    0 Votes
  • Rb
    R. Brandon Fallon Nov 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ladies & Gentlemen -

    I have been the absentee owner of Mags4Cheap.Com for years. I own several other businesses that occupy the majority of my time. About 3 years ago I handed this company off to a management team that has done a very good job of running my company to the ground. There was a time when Mags4Cheap was the best name online for magazine subscriptions. Obviously, that is no more. About a month ago, my own mother found the negative reviews about my company online and called me. I have since come back to Mags4Cheap, replaced my entire staff and am actively managing it myself. We have sold to more than 3 Million people, and although we have millions of very happy customers, there are nevertheless some very unhappy customers out there, including those who posted here.

    I am here to reach out to any customers who have not either received their magazine subscription or a refund. If you fit in this category, you may email me directly at [email protected] or call me directly at [protected].

    I will personally investigate your issues and refund you if necessary.

    I apologize for the bad experience you have had and I am here to make things right.

    Cordially,

    R. Brandon Fallon
    Mags4Cheap.Com
    Owner

    0 Votes
  • Wa
    walt Nov 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ordered 1 subscription to Readers Digest, but charged my credit card 2 times for 1 magazine. Thats stealing ! Talked to Brian at Mags4cheap and faxed proof. That got me nowhere. Don't do business with them.

    0 Votes
  • St
    Stacey Oct 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company is just riduculous that they can't even be honest and tell their customers the truth! I ordered Time magazine for my husband for Father's Day 4 weeks before. Well...I 'm still waiting for the magazine today. It is October 2008. I think this is just sad that there are people that are so dishonest. I know one thing though...what goes around...comes around!

    0 Votes
  • Be
    Beth Oct 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a subscription for People for one year; my order number is 679260. This order was placed on 8-11-08. I have never received my order.

    0 Votes
  • Ru
    Ruth Oct 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    MAG4CHEAP IS A SCAME

    I ordeered peaple magazine for $79/year, which was the lowest price I found, Guess what a mistake my card was chrged on [protected] which i received conformation from MAG4CHEAP.N0w 5 months later no magazine no response despite multiple email and attepmt to call them.

    0 Votes
  • Br
    Brenda Oct 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ordered 2 mags from Mags4Cheap and received only one but have been charged for both.
    I have called for months and they will not accept calls or hang up.
    They are located in Huston TX and I am still waiting for refund.

    0 Votes
  • An
    Anna Adams Sep 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered Time magazine on June 6, 2008. Paid with my Visa card and have not received a copy of t

    0 Votes
  • Dm
    D. Miller Aug 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am like a number of the complainants above. We ordered Sports Illustrated for our son in December, 2007, for a Christmas gift. It is now August 30, 2008, and he still has not received his subscription. We ordered the same thing in December, 2006, and he received it as he should so renewed it for him last Christmas. I have only received e-mails from Brian and have never been able to even get anyone to answer my calls. The line is always busy and I give up after 15 minutes or so, but I do have a thick stack of e-mails. I have been forced to go directly to Sports Illustrated directly and place my subscription. I have made numerous requests for a refund of $52.76 I was charged by Mags4Cheap for that subscription and suprisingly, no one is answering my e-mails now. I feel we should all get together and file a class action suit against them charging this with theft, fraud and illegal business practices.

    0 Votes
  • Jo
    john c wright Aug 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I paid for two years of Knives Illustrated, and recieved one year. Impossible to contact either by phone or internet.

    0 Votes
  • Ra
    R. Asar Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Wow. I wish I had read these before I fell into the same trap. I've been back and forth with mags4cheap for 3 months now over a 4-year renewal subscription that I bought in May.

    They processed just 1 year, and evidently routed it through another publisher clearing agent. When I asked for a refund, the guy had the gall to point me to their 48-hour cancellation policy and claimed that he wouldn't cancel the order nor refund my money. No one has any record of anything other than the 1 year subscription being ordered. I've called and emailed them every couple of weeks, and have been promised at various times that it would be fixed in anywhere from 2 days to 5 weeks.

    At first I thought they were just plain inept. But now I believe that they are actually unethical (to put it mildly) and crooked.

    0 Votes
  • Sh
    Sharyn Tamayo Aug 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just finished filing a complaint against them because of the exac same thing. I paid $75 for a year subscriton to people in Nov of 2007 and YES its August 2008 and no refund. They have sent me the same email over and over with the same refund in a week for the past 4 months!!! I encourage everyone to issue an online complaint with the better busines bureau online.

    0 Votes
  • To
    Tom Smith Aug 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I should have read this before ordering from these CROOKS! I guess I got scammed, too. I haven't received a refund for two months.

    0 Votes
  • Db
    D. Breeding Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had almost the identical experience with this bogus company.

    0 Votes
  • Db
    D. Breeding Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too have an order that was placed back in December of 2007. Only a portion of the order was processed. The other magazines (3) were gifts...the recipiants never received their Christmas gifts from me thanks to Mags4Cheap. Calls are not returned and when you call, your placed on hold they don't pick back up and when you immediately try to call back they don't answer after you sit in their automated system for 8 minutes! E-mails have been fruitless.

    0 Votes
  • Lo
    Loree Jul 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is the biggest rip-off ever! My husband ordered a lame Model Railroad Magazine for $57 for a year subscription. We were charged promptly for two subscriptions (over $100 for a lame magazine!), and to their credit, we did receive a few of these magazines, but not with any regularity. I did contact Customer Service via email to let them know that we had a duplicate charge, and they gave me the same old song and dance that everyone else is getting - "it's going to take 30 days to process your refund", "it's going to take another 20 days" "I'll contact customer service to see why you haven't received your refund yet." It's been several months now... I did call Customer Service and left several messages. I've told my husband under no circumstances should he EVER order from these crooks again. I would be happy to be part of a suit - these scam artists should be made to pay! Not sure how to go about that, though, and I really don't have the money to get a lawyer...(I would have 57 more dollars if it weren't for these guys... grrrr... :( )

    0 Votes
  • Pa
    Patrick Ryan Jul 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Paid for a 3 year subscription but only received 1 year. Call Motor Trend to find out there is no record of my subscription.

    0 Votes
  • Br
    Brian C Jun 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Can't get a person on the phone. Anyone e-mail them and they just reply that your e-mail came in "Blank" Total RIP OFF.

    0 Votes
  • Ka
    Karent Jun 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I placed an order for 2 subscriptions of the same magazine, Traditional Home, back on Oct. 12, 2007. It is now June 17, 2008 and NO answers to my calls, no responses to emails, NOTHING. I have emailed the attorney general in Texas. If it weren't for the kind of work that I do, I'd get every media circle in Texas to knock on their door.

    I agree that it's time for a class action lawsuit. I am BEYOND fed up. I'd hate to be in a room with them. They were so quick to charge my card yet they can't answer the phone ONCE. I think that it's very convenient for them to given themselves the 8-12 weeks before "you get your subscription" as beyond 60 days, most credit cards wash their hands off it.

    Anyone out there considering them should avoid the MAJOR headache and HORRIFIC customer service from this so called company. In all my years of doing online orders, this has got to be the WORST!

    Please contact me if anyone is ready to file a lawsuit. I'm READY!

    0 Votes
  • Br
    Brus Jun 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My experience is similar to most of the above comments. I ordered and paid for four subscriptions and they acted on two, they gave runarounds in response to inquiries, they constantly stalled by promising to resubmit orders to the publishers, and finally made phony refund promises.

    But I also was the victim of yet another of their tricks: the two one-year subscriptions they actually acted on were fulfilled as six month subscriptions.

    From my experience, I firmly believe Mags4Cheap clearly intends to be fraudulent. That they pretend to try and fix their "mistakes" is done merely to play out the clock, to wear down the victim, and to provide a cover story if legal proceedings are ever brought.

    0 Votes
  • Ri
    Richard Jun 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Same story here. Ordere 1/21, charged on Visa. No mag within the first stated 5 weeks. Then told order returned by the magazine and had to resubmit, would be 10 weeks( note that they use this time frame which is just past the time your credit card will takedisputes). Rep said they would email a confirmation plus a free subscription for a second magazine to makeup for the delay. Of course the email never came. On 5/7 we called Visa and explained how bad this company was, the complaints we had seen on the internet, and the fact that we had talked to themseveral times before the time limit up. Visa credited us, so dispute the charge with your credit card company despite the length of time.

    0 Votes
  • Si
    Sick of being scammed Jun 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    DO NOT buy a magazine subscription from mags4cheap. I never got my order placed six months ago. They ignore e-mails and will not return phone calls. They especially rip off the "gift" subscriptions because they figure the recipient of the gift won't want to make the giver feel bad by telling them they never received their subscription. These fly-by-nighters are quick to charge your credit card and then they become unreachable.

    0 Votes
  • Sh
    Sharen Jun 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The exact same thing happened to me as Mary! The second subsription was $75.00; please do not order People magazine from this company!!

    0 Votes
  • Ma
    Mary Jun 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered two magazines back in March..One came the other did not...each time I try to call I get a recording, noone answers the phone. I called the company of the second mag. that I didn't receive and they said they have no record of my name on their mailing list. They say they'll return your phone call within one business day and I've called about 20 times and no return phone call yet. Never ever order from this company!!!

    0 Votes
  • Bm
    BM May 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I gotta wonder if Julio, above post, works for this scam business. If you have never had a bad experience with this company why are you on this board??? After all this is a complaint board.

    I have waited patiently for 6 months to get a refund from this place. They were never able to come up with my subscription to People ($75). I was sent the usual emails about needing to wait another 2 weeks. They have responded to my emails but it hasn't made any difference. They lie and cheat the consumers, they really should be shut down. My experience mirrors Thomas Schmitt's above. Credit card processor out of service, give me a break. Then they tell me it takes 30 days to get a check to me. When 30 days pass they tell me it will take up to 20 additional days to get the check mailed to me.

    I hope others heed our warning and never ever do business with these people. I too will be contacting Houston BBB and the Texas Attorney General about this company. I think their business plan is to wait out the window that you have to file a dispute with your credit card company so they never have to refund you.

    I placed my oder on 12/6/2007 and here I sit on 5/23/2008 with no magazine or refund. Stay away, it is not worth the headache. Has anyone actually recieived one of these refund checks?

    0 Votes
  • Wi
    Winnie May 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I wish I would have looking into this "company" before I "purchased" from them! I ordered a magazine for Valentine's Day, and a week later I got an email that said the publisher received it. Great!, I thought. 12 weeks pass, still no issues, but I thought maybe it was because it wasn't a monthly subscription.
    Then I need to change my address, with which I received a prompt email back from mags4cheap saying I should contact the publisher directly. Great!, I thought. Well, today I called the publisher, and THEY HAVE NEVER HEARD OF ME! No order, no account, nothing.
    I should have gone with my instincts when I first saw the website. It doesn't look very professional.
    At least I'm only out $10. I just hope they won't use my credit card number and commit more fraud.

    0 Votes
  • Dc
    D.C.C. May 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have ordered from Mags4Cheap before and the only issue was getting several old issues when a magazine was renewed. I complained and the issue was resolved.

    I renewed Newsweek (March 3, 2008) and was told 4-6 weeks, then 8-10 and when I just checked I was told 11 weeks.

    Unfortunately, I ordered another magazine in between.

    This is the last time. I think perhaps I'll use my credit card folks to go after them.

    0 Votes
  • Ca
    Carolyn Hawn May 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a subscription in Nov 2007 and I still haven't received it. I have sent a number of emails, they answer and say they are checking, but nothing ever happens.

    0 Votes
  • Ga
    GAS May 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Justin at mags4cheap advised me in March 2008 that a credit of $89.94 (3 year subscription to Forbes) would be posted on my credit card account. They were unable to enter my subscription with that particular magazine publisher. They have not credited my account or responded to my many emails. Justin emailed me on March 7, 2008 "I have forwarded this to our accounting department to get your credit refunded for this order".

    Next step will be to file a complaint with Houston Better Bureau and the Texas State Attorney General's office. I am a retired senior and I resent being treated in this fashion.

    I certainly would not recommend doing business with mags4cheap.

    0 Votes
  • Su
    susan weiss Mar 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please disregard previous complaint as I didn't fill it out properly. I put my own address in the complaint form. I didn't get three magazines that were paid for. Sports illustrated, sports illustrated for kids and sports collectors Digets. Mags 4 cheap have not responded to my calls or email.

    0 Votes

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