Mademoiselle Fitness reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Mademoiselle Fitness
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taking money from my bank account
When I went in to cancel my membership, I was lied to and coerced into signing for another year. I was told that they were opening a new facility in my new neighbourhood. When I found out that this was not the case and that the club manager had lied to me, I called him on it and told him that they would not be receiving anymore money toward a null & void contract. I put a stop payment on the biweekly amount at my bank and over the course of 2 years, emails & notices have been sent back & forth. I last heard from the company in Feb of 2009 and now, Sept 2009 they have taken over 700. from my account with no notice to me. When contacted, I was told that unless I have a signed cancellation documentation my contract is an auto renewal and that I owe them money up to now, so they have taken different amounts out of my account. Clearly they know that unless you know the exact dollar amount, you cannot put a stop payment. I am told that they will not issue a refund, but only a time credit. That is complete hogwash and not to mention USELESS because I will never set foot into that gym again. I do not believe in doing business with liars, con artists and thieves and this is what this company is.
The complaint has been investigated and resolved to the customer’s satisfaction.
Horrible Facility; Rip-off!
When I was pregnant with my second child, I joined Mademoiselle Fitness stating that I would start three months later. My first day at this facility, they did a "fitness assessment" on me which was fine, but they charged me an additional $50 for this without telling me about it. Then, after that, they sent me into another room with someone else who wa...
Read full review of Mademoiselle Fitness and 12 commentsGiving a Voice to Consumers
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