Linx Satellite Inc reviews and complaints
misinformation
STAY AWAY! We had a salesman come door to door and talked us into switching from Directv to Dish Network. The savings were approximately $80 so we agreed since we were not in contract with Directv anymore. We were told that we were signing a 1year contract with Dish Network and if we decided to cancel at anytime, we would have early termination fees from Dish. No big deal. The salesman placed a contract in front of us, so as a concerned consumer, my husband tried reading over the contract before he signed. Everytime my husband would try and read a line of the contract, the salesman says "Oh, all it reads is this, I will just summarize it for you." So, thinking this man is honest, we let him summarize some of the paragraphs. My husband asked him directly if there were any seperate contracts with Linx and the salesman says no. My husband signs the contract. We were unhappy with Dish Network and decided to cancel, knowing we would incur a fee. We received our credit card statement and Linx billed us for $450! I called immediately, spoke with the owner. He said it was up to the customer to read the contract before it's signed. I explained to him we tried, but the salesman would interrupt and "summarize" what the paragraphs read. He then begins to tell me that since he was not in my house that day, it's my word against his salesman and since he runs a business he will believe his salesman over the customer. My husband has tried calling repeatily trying to resolve this issue and every number he calls says he's not calling during normal business hours, try back later. It list the business hours on the recorded message. He calls during business hours and gets the same recording. This company is a complete scam, I hope they get enough people upset that we could file some sort of class action lawsuit.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unacuthorized charge to my credit card
My husband and I changed our satellite service from Dish to Directv when a young man from Linx Satellite Inc came to our house. We were told they needed our credit card number to check to make sure we had not been Directv customers before. We were told no charges would be put on our credit card. Just to be sure, I checked my credit card charges on line in August and found no charges. When I received my September bill, I found a charge for $79.99. I called Linx Satellite Inc and was told it was an activation charge. We had never been told there would be such a charge and did not give permission for the company to put the charge on our credit card.
The complaint has been investigated and resolved to the customer’s satisfaction.
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
On 5/11/2011 I purchased a DishNet from Linx Satellite. The installed broke our entertainment system. I keep getting the run around with the company. Here it is 5/31/2011. Everytime I call I get a differnet person and they tell me they are sorry and someone iwll call me back. So far I have spoken with: Tiffany, Mikella, Shley, Aleese, Eric and Heather. Their CEO is listed as Kyle DeMordaunt. When I asked to speak with him they refused when I asked to speak with a supervisor they told me that I could not because of privacy. WHAT? How in the world...I mean why would you keep a supervisor private? I reported the to the BBB. They have 68 complaints as of this writing. The next step is to file a small claims case. Beware of this company.