HORRIBLE plain and simple. We paid $150 for a lamp for our tv. When it arrived it didn't fit correctly and we contacted them immediately and they said to send it back and they will send out a new one and then if that did not fit that they would issue a refund.
To receive the second one took FOREVER. The 2nd one didn't fit either. We again called immediately and had to leave a message because they were busy. The message states they will call you right away. We've left many messages with never a call back. Also in the message they give an email address to write to also stating that they will get in touch immediately. We wrote that email asking them to call us and told them the problem. They dont reply to those either.
They will not return our calls or answer our emails even after threats of going to the BBB and attorney General. We just want to send this lamp back and get a refund. HOW hard and unfair is that request to answer? They are just plain ignoring us. Dont loose your money too. Go to projectorquest.com, they delivered quick and provided great supports and a lamp that fits!
Obtained RMA. Returned product with delivery confirmation. Product received by company. Multiple e-mails. Was told a replacement adapter was shipped in error (never showed up and no tracking number could be provided) instead of a refund being issued. Filed complaint with Better Business Bureau to which they did not respond. This company is rated F by the BBB. Would not purchase from them again as it's now two months later and still no refund.
Here is a summary of my experience: Placed order for TV bulb. Received bulb in wrong casing so that it did not fit TV. Tried to contact Laptops for Less via phone and e-mail for a month. IGNORED BY LAPTOPS FOR LESS! Never received ANY response to ANY of my many messages. Contacted credit card company to reverse charges, which they did. Received a return number from Laptops for Less THROUGH MY CREDIT CARD COMPANY, but by then I had voided the return by removed the bulb from its casing in order to make it work (by the way, the sticker on the seam that shows whether the casing has been opened was ALREADY BROKEN, so the warranty would have been voided, anyway). LIGHTBULB BURNT OUT after two and a half months! Laptops for Less got my credit card company to re-charge me.
In addition, Laptops for Less promised a 6 month warranty on their website, yet the fine print on my packaging slip said there was only a 3 month warranty.
I have never made a complaint against a company, yet I am now going out of my way to warn others about Laptops for Less. Don’t lose hundreds of dollars to this disreputable company!
I found the company on the web and suggested my friend get a new laptop battery. The first one went dead after one charge. The replacement wouldn't even hold a charge once. The 3rd charged only to 80% and decreased rapidly till it won't charge now beyond about 60%. The California Attorney General office wasn't doing much, so I independently asked LfL how much a battery for the same model laptop cost and how long it should last. They said they didn't carry such a battery. But then when my friend asked for a refund, they said they would send her another replacement.
I purchased an adapter for my MacBook and requested FedEx 2nd day. Turns out that the order was canceled because the shipping and billing addresses were different (part of their fraud policy). This policy was not stated on the website, and I did not receive the email that customer service said they sent out when I called them 6 days later. The customer service people put me on hold for 15 minutes, were very rude and condescending, and could not offer any way to fix this problem. When I proposed that I could place a new order, but that I thought upgrading my shipping to FedEx 2nd day for free would be a reasonable compensation for the inconvenience and failure to contact me on their part, the customer service agent refused and was quite rude.
I would not advise anyone to buy anything from this website, and sincerely hope that this company adjusts its customer service attitude. They don't seem to realize that alienating customers by not taking responsibility for their mistakes, and by being rude and unhelpful is not a good policy.