Infinite Auto Protection review: Vehicle extended warranty

We purchased this vehicle extended warranty in Jan 2019 (will expire in 2024 or at 85,000 miles. My vehicle has 79,000 miles). The vehicle needs approximately $1900 worth of work (gas tank went bad) we opened a claim (they are periodically not taking phone calls so I submitted a claim request via email @ [protected]@infiniteautoprotection.com on 1/10/22 and quickly received back a contract [protected], took the vehicle to the dealership 1/20/22 (Ancira Dodge, San Antonio TX) the dealership emailed the diagnosis to Infinite and has never heard back. Both the dealership and I have been trying to reach them by phone and email since approx the 22nd Jan 2022 and there is no response. The phone either has a message saying they are closed due to Covid or they leave you on hold for anywhere from 15-50 minutes and then disconnect. After a week of my car just sitting at the dealership, I had to pay a diagnosis fee (which I did $169) and got my car back since they can not get a hold of Infinite (now when I call, I get disconnected almost immediately upon calling) and neither can I.

I have also filed a complaint with the attorney general in Michigan.